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Future Homes Business Model PDF

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Future Homes Business Model PDF

  1. 1. Sustainability / Renewable Resources
  2. 2. Smart Buildings / Smart Homes
  3. 3. Solar Energy / Heat Storage
  4. 4. Intelligent Buildings / Information Management
  5. 5. Home Automation / Environment Control
  6. 6. Smart Communities / Smart Living
  7. 7. Passivhaus / Eco-Homes
  8. 8. Sustainability / Living off-Grid
  9. 9. Home Automation and Environment Control • Houses designed to the Government’s Sustainable Homes Code – Zero and low carbon homes – designed for a sustainable future
  10. 10. Building the Smart Homes of the Future • Home Environment Management / Home Climate Control – Environment Sensors, Detectors and Energy Meters – connected to a Home Hub – Heating, Lighting and Humidity Control Systems – for a perfectly controlled Home Climate
  11. 11. Building the Smart Homes of the Future • Smart Fridge-Freezers / Kitchen Inventory Management – Internet-connected Smart Fridge-Freezers maintain your Home Kitchen Inventory..... – .....and automatically replenish themselves from your favourite on-line store
  12. 12. Building the Smart Homes of the Future • Active and Passive Lighting Control / Air Humidity Control Systems – Active / Passive Lighting Control maintains preferred light levels throughout the day – Waste-air heat exchange and fresh-air humidity control optimises the Home Climate
  13. 13. Building the Smart Homes of the Future • Home Automation / Home Energy Management – Home Automation creates novel opportunities for new ways of living and working – Home Energy Management minimises energy costs and carbon footprint
  14. 14. Living in the Smart Homes of the Future • Smart Domestic Appliances / Internet Connectivity – Smart Appliances and Devices with always-on internet connection
  15. 15. Working in the Smart Homes of the Future • Smart Office / Smart Workplace – Freedom to live, work, study and play in the Smart Homes of the Future
  16. 16. Studying in the Smart Homes of the Future • Home Office / Distance Learning – Freedom to live, work, study and play in the Smart Homes of the Future
  17. 17. Playing in the Smart Homes of the Future • Smart Devices / Appliances / Home Entertainment – The world’s entire catalogue of Movies, Channels and Playlists in your home
  18. 18. Future Homes © Hatfield Consortium 2012
  19. 19. Building the Smart Homes of the Future • The Smart Home of the future, as featured in science fiction movies and cartoons like Futurama and the Jetsons - is almost upon us. • While we are not quite at the state of transporters and instant food makers a la mode of Star Trek, our homes are getting smarter and more sophisticated. • Real-time monitoring of every aspect of your house is here already, from plumbing to electrics, while companies like Google are trying to get the internet into your TV. • It takes a lot of computer power to make this happen - and a much more sophisticated approach to smart home construction, presenting new opportunities for a whole raft of suppliers and fitters out there. In the UK, for example, low-energy "green" buildings are, as yet, extremely uncommon - according to John Alker, head of policy at the UK Green Building Council - an industry body formed by the largest homebuilders in the country.
  20. 20. Equipping the Smart Homes of the Future • AlertMe Energy is a power flow measurement device that clips to your meter and measures the amount of power pumping through your wires. The default kit contains three things - a meter reader, a meter transmitter, and a hub. • The guidance provided with the kit explains that you can clip it around the grid supply cable entering out of the bottom of your electricity meter, but we found it took a few tries to obtain a signal which was delivered to the monitor. • Happily, though, a simple clamp around a cable is all that it takes to get the device hooked up to your electricity system. There's no unscrewing, cable-chopping or other scary things to do - unlike some other energy monitoring kits. Once the meter reader is in place, you hook it up to the transmitter with a 3.5mm jack, pull out a tab to connect the batteries - and you're nearly set.
  21. 21. Domestic Appliance Waveform Analytics in the Smart Homes of the Future • In the future, Intelligent Energy Metering will be all that is required to manage all domestic utility services. A sophisticated metering solution developed by Navetas, with its product development collaborator Cambridge Design Partnership, accurately identifies and measures the individual electricity consumption of each and every home domestic appliance using Waveform Analytics to capture data and provide consumers with unprecedented levels of information and control over home energy usage..... • Every Domestic Appliance has its own Waveform Analytics Profile when switched on, is left running, and switched off again. This means they can generate itemised energy consumption records - just like the call details records on your mobile phone bill ! Navetas and Cambridge Design Partnership develop novel home energy hub
  22. 22. Domestic Appliance Waveform Analytics in the Smart Homes of the Future • Powered by ISE, the Navetas technology solution consists of advanced software algorithms running on a low power, low cost electronic hardware platform which can be integrated into a range of products. In contrast with other disaggregation solutions, ISE’s patent pending algorithms take measurements at a single point on the electricity supply. Utilising advanced signal processing and artificial intelligence techniques (wave form analysis) the system can then calculate the energy consumption of each individual device on the mains supply. • Crucially for a mass market device, the ISE technology does not require the installer/home-owner to teach the device about the house. Following installation, the system will automatically learn about the appliances in the house and calculate each device's energy consumption using its unique wave- form profile - without the need for any further user intervention. Navetas and Cambridge Design Partnership develop novel home energy hub
  23. 23. Using Smart Fridge-freezers in the Future • Up to one-third of all food in the Supply Chain is thrown away - because we are simply unaware of the detailed inventory in our fridge. Smart Refrigerators can manage all of these problems - and more..... – You bought extra ingredients for a recipe, and now you have left- over food or ingredients you don't know what to do with. – You can't remember exactly when you bought something – so you buy it again – twice. When exactly did you put that Chinese takeaway in there? How old is that leftover roast ? – You can't remember if you are out of, or simply running low on, basic essentials such as beer, bread and milk. Perhaps you do remember - but your children were inconsiderate and used up all your milk when their friends came back home for biscuits and milk shakes after school...... • Your Smart Refrigerator uses both bar-code reading and image processing technology with an LCD panel for display / interaction to help make you aware of the products currently stored within. • Your Smart Refrigerator interface contains many novel features that help you to better manage your Kitchen Inventory. You can see everything in your refrigerator at a glance – via your Internet, Kitchen Inventory from your PC, Laptop, Tablet or Smart Phone. • Your Smart Refrigerator automatically replenishes itself over the Internet from your favourite 0n-line store – delivered to your door !
  24. 24. Using the Smart Devices of the Future • Your domestic appliances are now powered wirelessly - so you can take your kettle anywhere in the home. The induction surface senses that a kettle has been set down upon it - and prepares to power it up. • The induction surface is using magnetic fields to heat directly into the metal coil inside the product, and only the coil - meaning that you will not burn your hand if you put it next to your thawing meal or boiling kettle. • That may seem far-fetched, but the US firm Fulton Innovations - makes this cordless induction-heating technology – say that we could be only three years away from this being a reality - if manufacturers want it to happen and adopt the technology. According to Fulton’s Dave Barman - “Induction is more efficient and convenient than conventional gas and electricity, When installed properly, there shouldn't be any cost difference between traditional heating methods and an induction zone."
  25. 25. Future Homes © Hatfield Consortium 2012
  26. 26. OTTBOX Lifestyle • The OTTBOX Lifestyle is a revolution in how we use Audio-visual Wireless Devices in the home by simplifying how people relate to technology, devices and the services that the Internet provides: - – Customisable home screen display and audio modes – Smart Home Automation and Energy Management control – Listen to music and play video from Internet service providers – Wireless webcams for home security and baby monitoring • The OTTBOX enables your TV to be the central display with OTTBOX controlling various home life style devices – as well as supporting your access to the internet. This brings internet services to a wider range of devices and audiences through an innovative and simple user interface packed with options such as video / audio calling with Skype, online photo albums, listen to music, play video......
  27. 27. NaimNet NS01 Music Server by Naim • NS01 NaimNet / DigiLinX enabled 6-Stream Music Server with single high quality local audio output. • The NS01 provides bit-perfect transfer from CD to secure hard disk storage with automatic backup. Music is easily selected using the Naim Extended Music Database and Complex Search facility. Network Scanning is available with local playback or NaimNet streaming of content from any Broadband network-connected computer. • The Naim NS01 Music Server has full NaimNet / StreamNet capability with a single audio output on the rear panel for local playback.
  28. 28. ENADO Home Automation and Control ENADO Home Automation and Control • Ever increasing complexity in the home is creating scenarios where electronic devices are multiplying, cables are increasing and flexibility and ease of use are a thing of the past. ENADO is designed to simplify the home by allowing the client to connect all their satellite boxes, blu ray players, media servers, set top boxes, lighting, heating, energy into one common platform that can allow control of all connected devices by any web enabled device, this includes Iphone, Ipad, Android, Tablets, PC's, Mac's, Internet TV's, Google TV's. Not only can the devices be controlled within the property but by connecting the home to the internet full access and control is available anywhere that you have an internet connection - including 3G/4G, Wi-Fi, WiMax and LTE It is not just a control system, it has intelligent capabilities built in, allowing complex, what, then if and else scenarios to be constructed. Several layers of configuration are also available, and due to its web based platform complex changes can be made remotely, reducing if not elimination costly and inconvenient site visits. ENADO is the operating platform to link together all disparate devices in the residential or commercial sector.
  29. 29. WyreStorm HDBaseT ‘Lite’ 4x4 Matrix • WyreStorm’s Pro Plus 4x4 HDBaseT ‘Lite' switch for one-wire Home Automation distribution which exceeds TMDS/balun solutions for speed, depth and brilliance of its 36-bit colour quality display.
  30. 30. Tridium Solutions for Connecting Smart Devices • Tridium is the global leader in open platforms, application software frameworks, automation infrastructure technology, energy management and device-to-enterprise integration solutions. Our technology and applications have fundamentally changed the way devices and systems connect, integrate and interoperate with each other and the enterprise. • Configurable software frameworks extend connectivity, integration and interoperability to the millions of devices deployed in the market today and empowers manufacturers to develop intelligent equipment systems and smart devices that enable collaboration and communication between the enterprise and edge assets. Our platforms allow for building and managing complex monitoring, control, and automation solutions, including applications for building control, facility management, industrial automation, medical equipment, physical security, energy information systems, telecommunications, smart homes, M2M and smart services.
  31. 31. Tridium The Niagara Framework® • The Niagara Framework® is a software platform that integrates diverse systems and smart devices regardless of manufacturer, or communication protocol into a unified platform that can be easily managed and controlled in real time over the Internet using a standard web browser. By integrating today's diverse building systems such as environmental controls, security, lighting, energy, video, fire and life safety, Niagara is creating better buildings---ones that are smarter, use less energy, are more efficient, have lower operating costs, are safer and contribute to a sustainable environment The Sedona Framework™ • The Sedona Framework™ is the industry's first, open source development framework that provides a complete software platform for developing, deploying, integrating, and managing pervasive smart device applications at the lowest level. It brings the power of programmable control and the Internet down to extremely inexpensive devices. The Sedona Framework distributes decision making control and manageability to any device and brings intelligence and connectivity to the network edge and back.
  32. 32. Passivhaus / Eco-Home • First Passive House to be built in the UK
  33. 33. Key principles of Passivhaus design • The first houses built to the Passivhaus design standard were completed in 1991, and since then over 10,000 houses, schools, offices etc have been constructed to the standard in Europe, USA and many other parts of the world. There has been extensive monitoring of Passivhaus buildings which has demonstrated conclusively that they deliver what they promise. The Passivhaus design specifies that heating load should be no more than 15 kWh/m2/year, and the data confirms this. There is, of course, a performance range - depending on lifestyle. Repeatedly studies have demonstrated the median value is always at, or near, the specified design target.
  34. 34. Key principles of Passivhaus design • The Passivhaus standard may be confused with some of the more generic approaches to passive solar architecture - with which it shares some common principles. Where the Passivhaus standard differs from more generic sustainable concepts is in its ability to reduce or eliminate permitted space heating demand and primary energy consumption. • The Passivhaus standard can therefore be considered as a holistic low energy building design concept with a robust energy performance specification and target performance. • The ambient comfort and energy efficiency performance of a Passivhaus can be applied not only in the residential sector but also to commercial, industrial and public buildings – and is achieved through the application of the passive thermal measures listed below: - – outstanding levels of insulation with minimal thermal bridges – passive solar gains and heat retention from internal heat sources – high indoor air quality, provided by a whole house mechanical ventilation system – excellent level of air tightness with highly efficient stale air exhaust heat recovery
  35. 35. Passivhaus / Eco-Homes
  36. 36. Key principles of Passivhaus design • Passivhaus is a performance-based set of design criteria for very low energy buildings, which can help create buildings which use around 90% less energy than standard UK buildings. Developed in Germany at the beginning of the 1990s by Professor Wolfgang Feist with Professor Bo Adamson from Lund University, Sweden, Passivhaus design is based on well researched and proven building physics. • Passivhaus design seeks to eliminate the need for space heating and cooling and is based on the principle that reducing heating loss to a minimum is the most cost-effective and most robust way of achieving a low carbon building. Instead of complicated design and expensive bolt-on renewables, Passivhaus design relies on a simple 'tea cosy' effect maximising the use of super insulation and stringent airtightness and paying meticulous attention to the removal of thermal bridges. By combining this with passive solar gain and mechanical ventilation and heat recovery systems, Passivhaus design can create healthy and comfortable buildings that require minimal heating. • Thanks to the mechanical ventilation and heat recovery system, a building designed to Passivhaus design typically does not need a traditional heating system or air conditioning to be comfortable to live in. Except for very cold days, often the only heating required for Passivhaus buildings derives from incidental gains from occupants' (and pets’!) body heat and cooking/ showering activities.
  37. 37. Key principles of Passivhaus design Key features of Passivhaus Standard buildings include the following: - 1. Super insulation: Exterior insulation of a Passivhaus building to achieve a U value of less than 0.15 W/m2K 2. Windows: Energy efficient glazing and frames should have U-values not exceeding 0.80 W/m2K 3. Stringent levels of air-tightness: Air leakage through unsealed joints must be less than 0.6 air changes per hour @50 Pa (equivalent of an air permeability of less than 1m3/m2/h @50 Pa) 4. Ventilation: over 80% heat recovery from ventilation exhaust air, using an air-to-air heat exchanger 5. Total energy demand for space heating and cooling = less than 15 kWh/m2/yr treated floor area 6. Total primary energy use for all appliances, domestic hot water and space heating and cooling = less than 120 kWh/m2/year 7. Minimal thermal bridging 8. Optimisation of passive solar gain 9. Proven design effectiveness over 10,000 homes, schools and offices
  38. 38. Passivhaus / Eco-Homes
  39. 39. Eco-Homes / Passivhaus
  40. 40. intelligent buildings - design
  41. 41. intelligent buildings design Overview of 'intelligent buildings' and 'intelligent homes' technologies • The origins of Intelligent Buildings and Building Management Systems have their roots in the industrial sector in the 1970's, from the systems and controls used to automate production processes and to optimise plant performance. With the advent of the internet, the concepts and applications were then adapted, developed and modularised during the 1980's, enabling transferability of the technology and systems to the residential and commercial sectors. • In the field of Intelligent Buildings and Smart Homes, SCADA and Building Management Systems (BMS) encompasses an enormous variety of technologies, across commercial, industrial, institutional and domestic buildings, including energy management systems and building environmental controls. The function of Building Management Systems is central to 'Intelligent Buildings' concepts; its purpose is to control, monitor and optimise building services, for example., lighting; heating; security, CCTV and alarm systems; access control; audio-visual and entertainment systems; ventilation, filtration and climate control, etc.; even time & attendance control and reporting (notably staff movement and shift availability, inmate management and remote patient monitoring). The potential for integrating these “Islands of Automation using new and emerging technology is vast, and our lives are changing from the effects of Intelligent Buildings developments on our living and working environments. • The impact on facilities planning and facilities management is also potentially immense. Any facilities managers considering premises development or site relocation should also consider the opportunities presented by Intelligent Buildings technologies and concepts.
  42. 42. intelligent building management systems
  43. 43. intelligent buildings - control theory Overview of 'intelligent buildings control theory' and 'intelligent homes' environment: - • The essence of Building Management Systems and Intelligent Buildings is in the sensing, metering and control technologies, which allow integration, automation, and optimisation of all the intelligent devices and equipment that in turn provide home energy services for managing the climate and environment of the intelligent building. • Programmable Logic Controllers (PLC's) formed the original basis of the control technologies. Later developments in commercial and residential applications are now based on 'distributed- intelligence microprocessors‘ / cloud services ‘predictive analytics’. • The use of these technologies allows the optimisation of various site and building services, maintaining comfortable ambient climate yielding cost reductions and carbon footprint savings. There are numerous methods by which the various services within buildings can be controlled, falling broadly into a number of methods types: - – Passive – Information based – providing energy display information only to householders – Time based - switching on air-conditioning, heating, hone entertainment, home security, lighting services, Care in the Community or Assisted Living at Home etc - only where and when required – Optimised - Parameter based - utilising a measure of the home service, such as temperature for space heating, humidity for air-conditioning, decibels for hone entertainment, movement for home security, lumens for lighting services,– in order to maintain desired values within a range – Active - Response-based - algorithms and feedback loops to maintain home climate control – Adaptive - Learning-based - Predictive Analytics to maintain an ambient home environment
  44. 44. intelligent buildings - control systems
  45. 45. heating – home climate control Heating - optimisation and parameter-based (temperature) control examples • Time-based controls can be used to turn on and off the space heating, condensing boilers (and/or water heating) or reverse the air-conditioning system at pre-selected periods (time of day, week, season etc). Using temperature range Optimisation Parameters: whatever the conditions, the controls make sure the building reaches the desired temperature for the estimated time when occupancy is due to resume. • Temperature control: protection against freezing or frost protection generally involves running space heating and air-conditioning systems and boilers (and/or water heating) when external temperature reaches a set level (4°C). Compensated systems: will control flow temperature in the air-conditioning system relative to external temperature. This will give a rise in the internal flow temperature when external temperature drops. • Thermostatic radiator valves: these sense space temperature in a room and throttle the flow accordingly through the radiator or convector to which they are fitted. Proportional control: involves switching equipment on and off automatically to regulate output. • Other methods can include manual user control, thermostats, occupancy sensing PIR's (passive infra-red sensors), for time-based control and parameter-based control - and sophisticated computer-based Optimised, Active and Adaptive Controlled Environments
  46. 46. humidity – home environment control Humidity - optimisation and parameter-based (water vapour) control examples • Time-based controls can be used to turn on and off the air-conditioning system (and/or air heating and warm air recovery) for pre-selected patterns (time of day, week, season etc). Using humidity range Optimisation Parameters: whatever the external conditions, controls ensure the building reaches the desired humidity for comfortable occupation. • Temperature control: protection against freezing or frost protection generally involves running air-conditioning system and air heat exchange pumps and de-humidifiers when external humidity reaches a set level (% water vapour). Condensation systems: will control humidity in the air-conditioning system relative to external conditions. This will lower home humidity and air temperature when outside temperature and humidity rises. • Barometric air exchange systems: sense air humidity in fresh air and control the water vapour level accordingly through the air condenser which they control. Proportional control: involves switching equipment on and off automatically to regulate humidity. • Other methods can include manual user control, thermostats, occupancy sensing PIR's (passive infra-red sensors), for time-based control and parameter-based control - and sophisticated computer-based Optimised, Active and Adaptive Controlled Smart Home and Building Environments
  47. 47. humidity – home environment control • Air Humidity Control Systems – Waste-air heat exchange and fresh-air humidity control optimises the Home Climate
  48. 48. lighting - ambient control methods Lighting (active and passive) - optimisation and parameter-based control examples: - • A variety of different control systems exist for both active and passive lighting sources: - – Passive – Information based – providing household zone lighting level display information only – Time based - switching on lighting services (active / passive) - only where and when required – Optimised - Parameter based - utilising a measure of the service, such as zoned light levels for ambient illumination and space lighting – in order to maintain desired values within a range – Active - Response-based - algorithms and feedback loops to maintain home light control – Adaptive - Learning-based - Predictive Analytics to maintain an ambient lighting environment • Zones: - lights are switched on corresponding to the use and layout of the illuminated zones or areas - in order to avoid lighting a large area if only a small part is being used. • Time-based control: - timed controllers switch active and passive light sources on and off automatically in each zone to a pre-set schedule for light use and illumination level. • Parameter-based and optimised lighting control: - where an ambient and highlight levels of illumination - or particular use of lighting is required - or changes on-demand. • Passive Infra-Red (PIR) Occupancy sensing: - In those areas or zones which are occupied intermittently, occupancy sensors can be used to indicate whether or not anybody is present and switch the lighting system on or off accordingly (e.g. external). • Light level monitoring: - this consists of managing natural light or switching or dimming artificial lighting to maintain a pre-determined light level - as measured by a photocell.
  49. 49. lighting - ambient control methods • Active and Passive Lighting Control – Active / Passive Lighting Control maintains preferred light levels throughout the day
  50. 50. 55 Combined heat and power (CHP) • What is CHP? • Combined heat and power (CHP), also known as co-generation, is the generation and exploitation of both heat and power (usually in the form of electricity) from the same equipment set, in the same place, at the same time. • Not only does CHP enable the conversion of a high proportion of otherwise waste heat to usable heat, but it is very efficient because power is generated close to where it is being used (and thus electricity transmission losses are minimised). The predominant fuel used for CHP schemes is natural gas (62% in 2000). Other fuels include oil, coal or even renewables (such as municipal and industrial waste, sewage gases, biogases, from anaerobic digestion, biodiesel, gasification etc and wood). • Who is it suitable for? • CHP can be used throughout the commercial, industrial and public sectors. Larger, tailor-made systems are particularly suited to applications where there is a high heat demand, such as hospitals, leisure centres, hotels and industrial sites with process heating requirements (especially chemical, brewing and paper industries). • Some industrial processes which use hot water or steam are suited to small scale (<1MW) CHP, including the following sectors: chemicals; textiles and leather; food and drink; rubber and plastics; engineering; and agriculture/horticulture. • For a site to support a successful CHP installation, it should typically have a heat and power requirement for at least 4,500 hours/year (although it could be cost-effective with fewer operating hours). Generally, the greater the annual period of demand, then the greater the benefits…..
  51. 51. Combined heat and power (CHP)
  52. 52. 57 Combined heat and power (CHP) • How does CHP work? • In its simplest form a CHP system comprises a gas turbine, engine or steam turbine to drive an alternator. • The resulting electricity is used primarily on-site. The waste heat, in the form of steam or hot water, is collected and can be used to provide heat for industrial processes, for community heating and for space heating. It can also provide cooling - using advanced absorption cooling technology. • Systems vary considerable in size, from micro turbines (<50 kW) to many MW of electrical output
  53. 53. Smart Home Automation
  54. 54. Future Homes • 'Smart Home' is an alternative term for an intelligent residential building, or an intelligent home. A few years ago these concepts may have been considered fanciful and futuristic. Now they are an actual reality. 'Smart Home' is now commonly used to define a residential building that uses an internet-enabled cloud-based control system to integrate the residence's various home automation systems. • Integrating the various home systems allows them to communicate with one another through the Home Hub - enabling local and remote one-touch or voice activation via a Smart Phone or Tablet – controlling multiple home systems simultaneously, in pre- programmed scenarios, active or adaptive modes: - – Home Environment Management - Heating, Lighting and Humidity – Home Security Management – Fire, Theft, Security and Access Management – Home Entertainment – Global Multi-media Internet Content Management • Smart Kitchen – – Smart Fridge-freezer, Kitchen Inventory, Automatic replenishment over the internet • The development of smart home systems opportunities and challenges of the future focus on how the home and its related technologies, products, and services should evolve to best meet the needs and desires of the occupants.
  55. 55. Future Homes Smart Home Design possibilities and variations are endless. Here are some examples: - smart home - example scenario 1 • A scenario such as the 'I'm Home' scenario may be triggered by vehicle proximity identification – or pressing one button on a key-ring remote-control or Smart Phone from your vehicle as you approach the driveway. The building control system receives the key-ring remote-control's command. This will then trigger a pre-programmed sequence of function events - for example starting by turning on the lighting in the driveway, garage, hallway and kitchen whilst opening the garage doors. It then disarms the security system, opens the garage door, unlocks the interior garage entry door, adjusts the waste heat air exchange system or air-conditioning to a preset temperature, and turns on the home entertainment system playing your favourite Movie, Audio Playlist or Channel selection - whilst making you a coffee and drawing you a bath..... • The Smart Home control system is designed and programmed to meet specific user needs - based on internal / external climate conditions - in response to 'one button' command initiating automatic sequential operation of a wide range of integrated home environment systems. • I am grateful to Adam Kent of ENADO http://www.enado.com/ for providing much of the content used in this section. ENADO Home Automation and Control specialise in the design of smart homes and intelligent buildings for smart living and working environments - including designs for integrated living, energy efficiency and reduced carbon footprint contribution.
  56. 56. Future Homes smart homes - example scenario 2 • At 7:30am and you awake to the sound of your favourite playlist or channel playing in the background; the lights and sound in your bedroom gradually 'fading up' to allow you to awake in your own time. A bath is drawn for you and the towel heater in the bathroom warms up the towels and robes. Downstairs the intruder alarm system is de-activated and ground floor curtains and blinds partially open; in the kitchen the coffee machine turns on to make a latte. - and you haven't even got out of bed yet ! • This simple example demonstrates how smart home technology will improve the quality of people's lives – especially disadvantaged groups such as the elderly, disabled and handicapped. Designing integrated systems that work together to automate simple everyday tasks, improve your quality of life and reduce stress levels. • Much of this section has been contributed by Gary Mills, a leading UK-based specialist in the field of Intelligent Buildings, Intelligent Homes, and Building Management Systems. For UK residents interested in receiving a Transparent Building CD-ROM which includes information relating to Home Automation subjects please email your enquiry to gary.mills@fusionibs.co.uk, or call: (UK) 0845 020 4360.
  57. 57. Smart Energy
  58. 58. Smart Energy UK Smart Metering Programme Home Area Network (HAN) Advanced Meter Infrastructure (AMI) Master Data Unification & Synchronization (MDUS) UK Central Communication Provider (CCP) UK Data Communication Company (DCC)
  59. 59. Smart Energy Case Study – BT SmartReach • BT is one of the UK’s largest corporations, and has partnered with Detica and Arqiva to form SmartReach – in order to work with energy utility Scottish Power and Siemens Energy to explore the practicalities of smart metering and smart grids. The initial pilot began two year s ago (2012) in Suffolk with 1,000 Smart Meter installations rolled out by Energy Provider Scottish Power and Smart Meter Operators, Siemens Metering Services (SMS) – resulting in DECC/OFGEM Smart Meter contract awards. • BT, along with Detica and Arquiva, are driving forward the SmartReach Demonstration Project, located in Ipswich. This Smart metering scheme has 1,000 customers located across Suffolk towns including Ipswich, Woodbridge, Hintlesham and Martlesham. • "It is about providing energy customers with information, technology and processes to manage their carbon footprint and improve home energy efficiency” – says Chris Amos., Director at BT SmartReach. • "BT SmartReach will be able to demonstrate how Smart Metering, the Smart Grid and other new and emerging technologies can improve the reliability of power delivery and provide customers with greater control over their carbon footprint and energy consumption.“ Use your Smart Phone..... .....to manage your Smart Home !
  60. 60. 65 Enterprise 2.0 – Supply / Demand Model Telco$ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Customers Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services $TelcoTelco$ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Customers Thousands of Segments Millions of Customers Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services DevelopersDevelopers RetailersRetailers GovernmentGovernment MediaMedia AdvertisersAdvertisers UtilitiesUtilities Financial Services Financial Services $ © Colin Mallett – Trusted Renewables Supply Side Demand Side © Hatfield Consortium 2012
  61. 61. Smart Energy • Smart Energy – under the provisions of the Energy Act, 2008 (UK), from 2012, every new Energy Supply Contract will be monitored by a Smart Meter - which can profile consumer’s consumption with great accuracy. This Profile Information will be collected via the Smart Grid and aggregated to produce very precise Demand Models which in turn will allow Energy Suppliers to negotiate their energy supply contracts with Generators. • The ability to understand and exploit the changed Energy Market dynamics under the Energy Act, 2008, will be a key differentiator between winners and losers in the Smart Homes and Energy Markets of the future. The capabilities of Energy Suppliers, each with a slightly differing propensity to manage vast quantities of Energy Data, will vary. This, in turn, will cause an imbalance in the market between Suppliers with very accurate Demand Models - and those with imperfect, inconsistent or incomplete Demand Models. This will threaten “savvy” Suppliers far less than poor performers. Those imperceptibly small differences in starting conditions will, over time, become greatly exaggerated. Even a marginal differential in the ability to compete in the Energy Market will, as time passes; result in an increasing performance disparity between Energy Market Participants.
  62. 62. 67 Smart Household Information – Supply / Demand Model £ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Households Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services £Mediation platform The Internet Stakeholders ££ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Households Thousands of Segments Millions of Households Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services DevelopersDevelopers RetailersRetailers GovernmentGovernment MediaMedia AdvertisersAdvertisers UtilitiesUtilities Financial Services Financial Services ££Mediation platform The Internet Stakeholders © Colin Mallett – Trusted Renewables © Hatfield Consortium 2012
  63. 63. Smart Energy • In any Threat Scenario - there are always winners as well as losers. This will affect different Energy Suppliers in different ways. In the event of any future Global Energy Crisis various market participants will be exposed to different levels of Trading Risk. • As an example, War in the Middle East impacting on the availability of European energy supplies - the French Government will influence EDF to prioritise French consumers over British, by suspending transmission of spare generation capacity to support for the UK Energy Gap via the Interlink between the French and British National Grids. This threat will impact on “savvy” Suppliers far less than on poor or marginal performers. • The following EU / UK Government Programmes will provide opportunities for add-on Value Added sales of Smart Home Security, Automation and Entertainment Systems: - Department of Energy and Climate Change - UK Nuclear Energy Programme - UK Smart Metering Programme - Green Deal Programme Department of Business, Industry and Skills - Care in the Community - Assisted Living at Home (ALIP) - Eco-funding Programme
  64. 64. 69 Smart Household Information - Brokering Platform The Internet Trusted Renewables Mediation Platform Service/ content providers, utilities etc Stakeholder Stakeholder Stakeholder Stakeholder Upstream Organisations Stakeholder Stakeholder Stakeholder Brokering Platform Appliances, meters and transducers sending information to the mediation platform Smart household The Internet Trusted Renewables Mediation Platform Service/ content providers, utilities etc Stakeholder Stakeholder Stakeholder Stakeholder Upstream Organisations Stakeholder Stakeholder Stakeholder Brokering Platform Appliances, meters and transducers sending information to the mediation platform Smart household © Colin Mallett – Trusted Renewables © Hatfield Consortium 2012
  65. 65. Customer Experience and Journey..... UK Smart Metering Programme Nigel Tebbutt – Solution Design Group
  66. 66. SMART Metering Online • Smart Metering and Smart Grids will transform the way that we manage energy and move data. DECC’s Smart Metering Programme will roll out Smart Meters to 26 million homes across the UK by 2019. Smart Meters - when used with other smart devices and home equipment - promise to help save energy, cut costs to consumers and utilities alike, and reduce carbon emissions. • There are, however, some complex logistical and technological challenges regarding the installation of 100,000s of meters every month and the ongoing support of over 52 million units on completion. Winning the support of consumers will also be vital to the programme’s success –by providing value- added services to improve the quality and reduce the cost of Home Energy, Security, Communications and Entertainment.
  67. 67. Smart Meter Benefits In-home display • Smart meters will come with a small monitor called an in-home display that shows households how much energy they are using, what its costs and the carbon dioxide emissions it relates to. This will make it easier for households to manage their energy usage for example by varying which appliances are used and at what times. The end of estimated bills • Smart meters will mean the end of estimated bills. Energy bills will be accurate as they will be based on information read remotely from smart meters. This also means that customers will no longer have to wait in to have meters read. Home moves and change of energy supplier will also be easier and quicker with smart metering. Furthermore, customers and energy suppliers will be able to see at the same time the same information about consumption, prices and costs, which will help with query resolution. Real-time information • Providing real-time consumption and cost information to customers will help them to budget and avoid unexpected bills and potentially debt. Smart meters will also be switchable between credit and prepay without a meter exchange, further increasing customer choice. Prepay customers will see particular advantages in the new choices available for making payments – for example topping up meters via mobile phones or the web. New tariff structures • Smart meters will help suppliers to better understand their customers and design products and services to meet their needs. This will include new tariff structures such as time-of-use tariffs that will encourage customers to shift their consumption from costly (and more carbon intensive) 'peak' to off-peak times.
  68. 68. Smart Meter Benefits Benefits for distributors • Energy distributors will also benefit as the information provided by smart meters will help them to monitor energy across their networks and manage load more effectively. Home-generated power • Smart metering will support micro-generation by enabling easy monitoring and billing adjustments for home-generated power exported to the national grid. This will support solar power and a new generation of fuel cell boilers which would run on gas and, in addition to heating water, would generate power for the home. Information for customers • In the meantime, more conventional energy efficiency activities will be steadily chipping away at our energy consumption, as we better insulate our homes, and swap-out older inefficient electrical and gas appliances for high efficiency ones. Smart metering will show customers the benefits of having taken these actions, and boost their receptivity to further action. • Ultimately smart meters should lead to a reduction of energy consumption and of carbon dioxide emissions. This will help our impact on climate change, whilst significantly improving customer satisfaction as we move away from estimated bills and streamline our core billing and payment processes.
  69. 69. Business Transformation Framework UK Smart Metering Programme Nigel Tebbutt – Solution Design Group
  70. 70. 75 Business Objectives • Use Smart Metering as market changing opportunity that is value-driven rather than price-driven • Ability to segment and drive appropriate customers from high cost to low cost channels and use self service processing through multiple interactive access channels • More engaged, loyal and valuable customers – – Many mainstream Energy Suppliers are currently over-indexing on older / less affluent customer segments • Attract younger, more technically savvy customers – Improve positive customer interactions, journey and experience • Accurate monthly billing – platform for smart metering
  71. 71. 76 Business Objectives • Enhance the customer offer, journey and experience – in order to provide control and certainty for our monthly billing customers: - – We’ll remind you – We’ll confirm straight away – Help you save energy – Great online support – Paperless communications with you – Call centre and paper bills available but with nominal charge – Value added energy services such as consumption history, high consumption alerts, account alerts • Fewer Cancel / Re-bill Events, reduce calls through process and systems improvement (i.e.: Smart and SMS meter read submissions, instant confirmation, payment process update and notifications)
  72. 72. 77 Business Benefits
  73. 73. Smart Meter Benefits In-home display • Smart meters will come with a small monitor called an in-home display that shows households how much energy they are using, what its costs and the carbon dioxide emissions it relates to. This will make it easier for households to manage their energy usage for example by varying which appliances are used and at what times. The end of estimated bills • Smart meters will mean the end of estimated bills. Energy bills will be accurate as they will be based on information read remotely from smart meters. This also means that customers will no longer have to wait in to have meters read. Home moves and change of energy supplier will also be easier and quicker with smart metering. Furthermore, customers and energy suppliers will be able to see at the same time the same information about consumption, prices and costs, which will help with query resolution. Real-time information • Providing real-time consumption and cost information to customers will help them to budget and avoid unexpected bills and potentially debt. Smart meters will also be switchable between credit and prepay without a meter exchange, further increasing customer choice. Prepay customers will see particular advantages in the new choices available for making payments – for example topping up meters via mobile phones or the web. New tariff structures • Smart meters will help suppliers to better understand their customers and design products and services to meet their needs. This will include new tariff structures such as time-of-use tariffs that will encourage customers to shift their consumption from costly (and more carbon intensive) 'peak' to off-peak times.
  74. 74. Smart Meter Benefits Benefits for distributors • Energy distributors will also benefit as the information provided by smart meters will help them to monitor energy across their networks and manage network load more effectively. Home-generated power • Smart metering will support micro-generation by enabling easy monitoring and billing adjustments for home-generated power exported to the national grid. This will support solar power and a new generation of fuel cell boilers which would run on gas and, in addition to heating water, would generate power for the home. Information for customers • In the meantime, more conventional energy efficiency activities will be steadily chipping away at our energy consumption, as we better insulate our homes, and swap-out older inefficient electrical and gas appliances for high efficiency ones. Smart metering will show customers the benefits of having taken these actions, and boost their receptivity to further action. • Ultimately smart meters should lead to a reduction of energy consumption and of carbon dioxide emissions. This will help our impact on climate change, whilst significantly improving customer satisfaction as we move away from estimated bills and streamline our core billing and payment processes.
  75. 75. 80 Core Customer Benefits • Pay for what I use on a monthly basis - consumer choice and certainty – No more estimated bills – No more unexpected costs – No huge credit and debit situations - Money management / budgeting responsibility back to customers – Control & certainty back to customers – Range of tariffs • Easy to deal with your Energy Supplier – It’s all online, information on demand and accessible anywhere – Reminders to help me manage key events (billing, meter reads etc) – Simple automated transactions via multiple platforms (SMS, Email, web, mobile etc) – Debit / credit card details stored, no need to enter every time • Helps me save energy and money – Energy usage monitor – Consumption history – High consumption alerts – Energy savers report • Great customer support – Great online self-resolution support – Great email support – Web chat support – Call centre (charged) but with greater SLAs
  76. 76. 81 SMART Programme Scope • In scope – SMART Proposition restricted to online customers only – Self-Service Provisioning, Tariff and Account Management – Automatic Tariff Switching for customers in default – Monthly Actual Meter Reading, Billing and Payment – Customer Selection of Preferred Contact / Payment Methods • Customer Preferred Contact Method • Customer Preferred Payment Method – Customer Self-Service Meter Readings and Payments • SMS Meter Readings and Payment Reminders / Alerts – All contacts via online or digital multi-media channels - no correspondence encouraged via white mail or e-mail • Except Debt Recovery – for statutory / legal reasons – Call centre and paper bills available - with nominal usage fee
  77. 77. 82 SMART Programme Scope • In scope – Enhanced online customer service support – Email customer care, live chat, knowledge base, “how-to” articles and videos – Provision of energy consumption monitoring devices (CERT?) • Internet Energy Data Management desirable but not mandatory – Live Web-chat with customer service support staff • Internet Home Energy Advisor desirable but not mandatory – Extended availability of self service platforms to SMART TARIFF customers (24 x 7 non-stop access) – Multi-channel / multi-platform customer own meter read (COR) submission (IVR, SMS, Online, Mobile) – Proactive consumption alerts and notifications for process updates / service notifications / confirmations via multiple-platform customer-preferred media – Simple payment authorization (i.e. debit or credit card details - managed online to enable monthly variable payments)
  78. 78. 83 SMART Programme Scope • Out-of-scope – Off-line channel customers – On-line Live Chat / Webinar with Energy Experts – Options not required for this initial phase: - • Internet Energy Data Management - Web Integration for Smart Meter Energy Consumption Monitoring device • Competitor Tariffs / Internet “Best Buy” Comparisons • Internet Home Energy Advisor • Internet Surveys and Polls • Smart Devices Integration • Customer Profiling • Internet Shopping • On-line Forum • Energy Blogs
  79. 79. Customer Offer, Experience and Journey Smart Homes, Smart People, Smart Lives
  80. 80. 85 Smart Programme - To-be Model SMART
  81. 81. 86 Key customer experience journeys Move-off tariff Make change Support/ communication Consume & Pay JoinCustomer Discovery Overview
  82. 82. 87 Key customer experience journeys • Customer Discovery – Triggering the Consumer need - ATL / BTL marketing • Join – Simple / accurate join process (consumer) • Consume and Pay – Self Service Principles – Meter Read Request and Validation – Monthly bill – production, out-sort check and notification • Support and Communications – Self Service: - Transaction and Consumption History – Online customer support Move-off tariff Make change Support/ communication Consume & Pay JoinCustomer Discovery
  83. 83. 88 Customer Discovery • Triggering the Consumer Need – ATL / BTL Internet Marketing – Smart Metering information • Best Plan Calculator – on-line via Internet Marketing… – Anonymous version (i.e. user not logged in) – Identified version (i.e. user logged in and identified) – BPC discounts – must be transparent • Affiliates (third party sites) • Energy Suppliers - Field Sales Enablement • Pricing – Core Energy Pricing (Phase 1) – Miscellaneous Pricing • Eligibility Criteria • Terms and Conditions Move-off tariff Make change Support / communications. Consume & Pay JoinCustomer Discovery
  84. 84. 89 Join • Simple / accurate join process (consumer) • Join channels – Primary channel: - Online - dedicated Internet website – Secondary channels: - Phone, field sales – Tertiary channel: - SMS short code • Check eligibility • Agree terms and conditions • Customer select payment method • Customer select alert preferences – Reminders – Confirmations – Consumption alerts Move-off tariff Make change Support / communications. Consume & Pay JoinCustomer Discovery
  85. 85. 90 Consume & Pay • Self Service Principles – Reminders – Confirmations – Alerts – Dual fuel customers • Meter Read Request and Validation – Primary channel: - Online - dedicated Internet website – Secondary channels: - SMS, Email – Tertiary channels: - Phone, White Mail • Monthly bill – production, out-sort check and notification – Reminders – Confirmations – Consumption alerts Move-off tariff Make change Support / communications. Consume & Pay JoinCustomer Discovery
  86. 86. 91 Support and Communications • Self Service: - Transaction and Consumption History – Transaction History – Consumption History • Online customer support – Self-Service (Knowledge base) – Customer contact history – Enhanced Email Support – Smart Metering customer web chat (Smart Metering customers only) – Customer Support Call Centre (charged) – Self Service (White mail request) – Email validation Move-off tariff Make change Support / communications Consume & Pay JoinCustomer Discovery
  87. 87. 92 Record Change • Self-Service: - – Changes of occupancy details – Changes to personal details – Change communications method – Change payment method – Change payment date preferences – Request Cancel / Re-bill • Home Move • Smart Metering Move-off tariff Make change Support / communications. Consume & Pay JoinCustomer Discovery
  88. 88. 93 Move-off Tariff • Self-Service: - – Change of Tariff Package – Request Cancel / Re-bill – Change of Supplier – Request Final Bill • Home Move • Smart Metering Move-off tariff Make change Support / communications. Consume & Pay JoinCustomer Discovery
  89. 89. 94 Monthly Billing Timeline
  90. 90. 95 Monthly Billing – the challenge • Billing Cycle – Quarterly Billing produces four bills per annum – Monthly Billing will produce twelve bills per annum • Bill Trigger – Quarterly Billing is triggered by a Meter Reading Event – Monthly Billing will be triggered by Monthly Bill Date • Meter Reading Precedence – Quarterly Billing orders MRA Meter Reading Type primary for Billing – Monthly Billing will order Customer Own Reading as the primary Meter Reading Type for Monthly Billing • Cancel / Re-bill – Quarterly Billing will Cancel / Re-bill if an out-of-tolerance Meter Reading with a Meter Reading Type of a higher precedence is received after the Invoice has been sent – Monthly Billing will normally carry over Credit Balances to the next Billing Period unless a Change Event is pending (e.g. Final Bill, Change of Tariff, Change of Occupancy etc.)
  91. 91. Future Homes - Service Provisioning
  92. 92. Commercial and Retail Propositions Smart Homes, Smart People, Smart Lives
  93. 93. Smart Homes and Buildings - Service Provisioning • The Smart Homes Service Provisioning Model is based on an award- winning energy-efficient intelligent house design, developed by the University of Hertfordshire - a demonstration home equipped with some of the Smart Devices featured in BRE smart homes – and utilised in the Service Aggregation for Smart Homes (SASH) trial. The Provisioning Model is based on ordering / installing Smart Devices, linked to a home area network (HAN), in turn connected via the Smart Grid to the Service Aggregation for Smart Homes (SASH) Cloud Platform for Data Capture. • The Green Deal Service Provisioning Model is a trial for the prospective UK Green Deal Home Improvement Initiative. In addition to conducting Home Energy Surveys and providing technology installation and trials, the Green Deal Proposal will develop interactive Energy Saving and home carbon footprint measurement tools, intuitive household information displays and a definitive set of Smart Devices and Smart Home baseline message standards to access UK CCP Communication Spine and DCC Data Management services – as well as multiple supplier Energy Service Broker, Provisioning, Management, Monitoring and Control Cloud Infrastructure.
  94. 94. 99 Smart Household Information - Brokering Platform The Internet Trusted Renewables Mediation Platform Service/ content providers, utilities etc Stakeholder Stakeholder Stakeholder Stakeholder Upstream Organisations Stakeholder Stakeholder Stakeholder Brokering Platform Appliances, meters and transducers sending information to the mediation platform Smart household The Internet Trusted Renewables Mediation Platform Service/ content providers, utilities etc Stakeholder Stakeholder Stakeholder Stakeholder Upstream Organisations Stakeholder Stakeholder Stakeholder Brokering Platform Appliances, meters and transducers sending information to the mediation platform Smart household © Colin Mallett – Trusted Renewables © Hatfield Consortium 2012
  95. 95. SASH Project and Smart Cities Programme • The Service Aggregation for Smart Homes (SASH) Demonstration is a Proof-of- concept demonstration based on networking multiple, geographically distributed Smart Communities with multiple Smart Homes – each of which will be integrated with all of the Smart Devices, Appliances, Sensors and Detectors featured in the demonstration Smart Households of the Future Programme. In addition to supporting technology integration trials, the Proposal is designed to develop interactive smart energy management tools, intuitive household information displays and define baseline message standards for Smart Homes and Smart Devices to access the UK DCC data management and service broker platform – within, across and beyond, the Smart Grids creating our Smart Cities of the Future • The Smart Cities of the Future Demonstration is a second Proof-of-concept trial for demonstration for the prospective UK Energy Market Data Provider Licence Bid – based on collecting and aggregating vast quantities of data from multiple, geographically distributed Smart Communities each with multiple Smart Homes – collecting data streams from multiple, geographically distributed Smart Homes and Communities and feeding Financial (Energy Consumption) Data via the Smart Grid to the Advanced Meter Infrastructure (AMI) Head-end Servers - as well as streaming non-Financial (Household and Environmental) Data to the Cloud for Remote Monitoring and Control, Home Automation, with Real-time / Predicative Analytics for Carbon Footprint Management and Energy Demand Forecasting.
  96. 96. 101 Energy 2.0 – Supply / Demand Model Telco$ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Customers Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services $TelcoTelco$ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Customers Thousands of Segments Millions of Customers Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services DevelopersDevelopers RetailersRetailers GovernmentGovernment MediaMedia AdvertisersAdvertisers UtilitiesUtilities Financial Services Financial Services $ © Colin Mallett – Trusted Renewables Supply Side Demand Side © Hatfield Consortium 2012
  97. 97. intelligent buildings architecture
  98. 98. Intelligent Buildings - Security Monitoring and Energy Management Services (Commercial Sector) Intelligent Buildings and Complexes in the Smart Communities and Cities of the Future will generate vast quantities of Geo-demographic, Social, Behavioural, Financial, Energy and Environmental Data – continuously streamed to the Cloud for Real-time Analytics, Intelligent Agents, Alerts and Alarms. Examples might include some of the following: - Smart Homes and Buildings in the Smart Communities and Cities of the Future • Building Environment – Zoned Ambient Temperature and Lighting Levels • Energy Management – Zoned Energy Demand and Consumption Patterns • Safety Management – Fire, Flood, Waste, Noxious and Toxic Substances Threats • Security and Access Management – Unauthorised individuals Intrusion and Theft Prevention Remote Monitoring and Control – internet-enabled pervasive Smart Devices • Mobile Smart Devices – Smart Phones, Tablets and Notebooks with Smart Apps • Smart Building Management– Internet Auto-provisioning / Self-replenishment • CCTV & SCADA - Remote Monitoring and Control / Digital Media Streaming • Building Security – Incident and Event Management / Emergency Response Continuous Streaming of Building and Environmental Data to the Cloud • Public Safety and Citizen Support - Shopping malls, Civic and Leisure centres, Schools and Hospitals • Environment, Civil and Medical Emergencies - Incident and Event Management / Emergency Response
  99. 99. DEMAND SIDE CUSTOMER FACING SERVICE BROKERING SUPPLY SIDE Public / Private Sector Channel-to-Market Channel-to-Services “Man in a White Van” Thousands of Properties Hundreds of Property Agents Tens of Service Brokers Thousands of Suppliers Building Owners and Government Departments Property Agents, Facilities Managers & Crown Agencies SME’s Sole Traders Require Building Services Information Access Appointment / Diary Appointment / Diary Service Request Skills / Certification Skills / Certification • Access Control Finance Options Scheduling / Routing Tools / Equipment • Building Security Customer Services Service Management Survey / Inspection • Energy Management Appointment / Diary Product Management Inventory • Environment Control Sales Order Processing Supplier Management Direct Labour • Sheltered Accommodation • Care Centers / Homes Payment Processing – Customer or Third party Work Order Management Service Provisioning Work Instructions Service Delivery • Fire / Flood / Intrusion Revenue Allocation Service Monitoring System Maintenance • Incident Management Problem / Fault Reporting Problem / Fault Management Fault Rectification • Emergency Response Intelligent Buildings - Security Monitoring and Energy Management Services (Commercial Sector) Estate Owners Property Managers Service Brokers Service Providers
  100. 100. Home Automation, Security Monitoring and Energy Management (Retail Sector) Smart Homes / Shared Facilities in the Smart Communities and Cities of the Future will generate vast quantities of Geo-demographic, Social, Behavioural, Financial, Energy and Environmental Data – continuously streamed to the Cloud for Real-time Analytics, Intelligent Agents, Alerts and Alarms. Examples might include some of the following: - Smart Homes and Buildings in the Smart Communities and Cities of the Future • Building Environment – Zoned Ambient Temperature and Lighting Levels • Energy Management – Zoned Energy Demand and Consumption Patterns • Smart Appliances – Disaggregated Device Usage and Energy Consumption • Home Entertainment – Zoned Multi-device Channel Selections and Playlists The “Internet of Everything” – internet-enabled pervasive Smart Devices • Mobile Smart Devices – Smart Phones, Tablets and Notebooks with Smart Apps • Smart Fridge-Freezer – Internet Auto-provisioning / Self-replenishment • CCTV & SCADA - Remote Monitoring and Control / Digital Media Streaming • Home Security – Incident and Event Management / Emergency Response Continuous Streaming of Bio-medical Data to the Cloud • Vulnerable Citizens Support - Care in the Community / Assisted Living at Home • Medical Emergency - Incident and Event Management / Emergency Response
  101. 101. DEMAND SIDE CUSTOMER FACING SERVICE BROKERING SUPPLY SIDE Public / Private Sector Channel-to-Market Channel-to-Services “Man in a White Van” Millions of Individuals Hundreds of Retailers Tens of Service Brokers Thousands of Suppliers Citizens / Consumers Corporate Brands SME’s Sole Traders Need a Home Service Information Access Appointment / Diary Appointment / Diary Service Request Skills / Certification Skills / Certification • Home Security Finance Options Scheduling / Routing Tools / Equipment • Home Entertainment Customer Services Service Management Survey / Inspection • Energy Management Appointment / Diary Product Management Inventory • Environment Control Sales Order Processing Supplier Management Direct Labour • Care in the Community • Assisted Living at Home Payment Processing – Customer or Third party Work Order Management Service Provisioning Work Instructions Service Delivery • Biomedical Data Capture Revenue Allocation Service Monitoring System Maintenance • Incident Management Problem / Fault Reporting Problem / Fault Management Fault Rectification • Emergency Response Home Automation, Security Monitoring and Energy Management (Retail Sector) Home Owners Retailers Service Brokers Service Providers
  102. 102. Future Homes Business Model Next Generation Enterprise (NGE) Business Operating Models (BOM) Commercial and Retail SMART Propositions Customer Offer, Experience and Journey Draft Version 0.2
  103. 103. Smart Homes – Service Provisioning 1. Energy Supplier and Tariff Switching - Multi-service Smart Metering - MOP / MAP 2. Smart Home Retail Proposition – Customer Offer, Experience and Journey 3. Smart Home Life-cycle Management – Home Automation 1. Site Survey, Sale, Installation Plan and Warranty Agreement 2. Finance Plan, Payment Options and Receivables Management 3. Service Management - Installation Provisioning and Service Delivery 4. Customer Services, System Monitoring, Maintenance and Fault Management 4. Cloud Services – Streaming Home Entertainment, Energy Management and Biomedical Data 5. Mobile Security - Identity & Access Management, Cloud Security Principles & Policies 6. Smart Apps Cost / Savings Models – Smart Home Energy Saving Benefits Management Package 7. Mobile Enterprise Platforms - Smart Devices, Smart Apps, Cloud Services and Smart Grid 8. Location, Property and Geo-demographic Data Gazetteer– Integration with external data sources 9. Micro-marketing and Mass-customisation – individually tailored in-home Service Provisioning 10. Home Automation and Smart Energy Management – devices, sensors and controllers 11. Integration with in-home Smart Devices – Energy Management System and Smart Appliances 12. Integration with in-home Smart Devices – Home Entertainment System and Security System 13. Building Environment Management – Passive, Active and Adaptive home management modes 14. Carbon Footprint Management - Alternative Green, Renewable and Sustainable Energy Sources – Wind, Wave, Tidal, Solar, Hydro-thermal, Hydro-electricity, Combined Heat & Power (CHP) , Biomass 15. Service Aggregation, Home and Energy Management Systems - Remote Sensing, Monitoring, Control 16. Energy Supply Value Chain – End-to-end KPI’s and Business Process Management (BPM)
  104. 104. Smart Home Value-added Services - Environment Management, Smart Devices, Home Entertainment, Geo- demographic Data Streaming to the Cloud, Micro-marketing - Individuality Targeted Personalised Advertising Smart Energy Service Brokering, Provisioning and Management Cloud Services SMART HOMES Service Providers Ingenera SMART HOMES SERVICE PROVISIONING B&Q 3rd Party Market Data Systems Integration CCTV & SCADA “Big Data” SMART HOMES SERVICE PROVISIONING
  105. 105. Green Deal - Service Provisioning 1. Energy Supplier and Tariff Switching Comparisons and Energy Advice 2. Home Energy Surveys using Smart Devices (Tablets and HHD’s) 3. Building Information Models (BIMs) and Energy Performance Certificates (EPC) 4. “Golden Rule" calculation, Energy-saving Measures and Quotation 5. Green Deal Retail Proposition – Customer Offer, Experience and Journey 6. Green Deal Life-cycle - Product and Vendor Management: - 1. Site Survey, Sale, Installation Plan and Warranty Agreement 2. Finance Plan, Payment Options and Receivables Management 3. Service Management - Installation Provisioning and Service Delivery 4. Customer Services, System Monitoring, Maintenance and Fault Management 7. Green Deal Energy Saving and Benefits Management - Cost / Savings Models 8. Alternative Funding - including Eco Funding for Special Needs Groups 9. Process Orchestration and Workflow – ERP, CRM and 3rd-party Smart Apps 10. Mobile Enterprise Platforms - Smart Devices, Smart Apps, Grid Box and Smart Grid 11. Cloud Services – PaaS, SaaS, SalesForce.com. e-Tech, SAP ByD, VCE 12. Integration with external data sources – Location, Property and Geo-demographic Data 13. Integration with 3rd-party Market Data Providers - NES, Landmark, MRESCO etc. 14. DECC / OFGEM and BoE / FSA Compliance, Regulatory Reporting and Control
  106. 106. GREEN DEAL SERVICE PROVISIONING Green Deal Service Provider Home Assessor Call Centre WEB Store Green Deal Service Broker Finance Provider Energy Company Finance Provision Repayments Energy Bills Home Owner Customer Schedule Home Energy Survey Energy Tariff Switch GDAR Options Green Deal Installation Organises Contract Schedules Works Orders Books Home Survey Owns Contract Home Assessor Survey Green Deal Sale Goods Purchase Order Installer Schedule Installation Green Deal Contract Permission For Billing EPC Surveyor Home Energy Survey EPC Cloud Services Provisions Services Provisions Goods Energy Supply Contract Deliver Goods Home FUTURE HOMES 3rd Party Market Data Systems Integrators “Big Data! CCTV & SCADA
  107. 107. 112 Smart Household Information – Supply / Demand Model £ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Households Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services £Mediation platform The Internet Stakeholders ££ Side 1: Upstream Customers Side 2: Downstream Customers Millions of Households Thousands of Segments Millions of Households Thousands of Segments Developers Retailers Government Media Advertisers Utilities Financial Services DevelopersDevelopers RetailersRetailers GovernmentGovernment MediaMedia AdvertisersAdvertisers UtilitiesUtilities Financial Services Financial Services ££Mediation platform The Internet Stakeholders © Colin Mallett – Trusted Renewables © Hatfield Consortium 2012
  108. 108. 113 Smart Household Information - Brokering Platform The Internet Trusted Renewables Mediation Platform Service/ content providers, utilities etc Stakeholder Stakeholder Stakeholder Stakeholder Upstream Organisations Stakeholder Stakeholder Stakeholder Brokering Platform Appliances, meters and transducers sending information to the mediation platform Smart household The Internet Trusted Renewables Mediation Platform Service/ content providers, utilities etc Stakeholder Stakeholder Stakeholder Stakeholder Upstream Organisations Stakeholder Stakeholder Stakeholder Brokering Platform Appliances, meters and transducers sending information to the mediation platform Smart household © Colin Mallett – Trusted Renewables © Hatfield Consortium 2012
  109. 109. High Level Architecture Storyboard V0.1 Draft Smart Homes, Smart People, Smart Lives Future Homes
  110. 110. 1. Future Homes Architecture Overview System Overview - Level 0 Customer Relationship Management (CRM) Inventory Provisioning and Product Management Contract Management and Product Warranty Green Deal Pack – Property Assessment Smart Homes Pack – Financial Assessment Mobile Hand-held Device Cloud Services Data Centre ERP Warranty CRM Home Inspection / Survey PROSPECTS ORDERS QUOTES CONTRACTS CUSTOMERS
  111. 111. 2. Future Homes Architecture Overview Data Overview - Level 0 Customer Relationship Management (CRM) Mobile Hand-held Device (HHD) Cloud Services Data Centre ERP Warranty CRM Home Inspection / Survey APPOINTMENTS SALES ORDERS ASSESMENT CONTRACT CUSTOMERS Customer Property Survey FINANCE QuoteContract MEASURES Installer Assessor Order Warranty WORK ORDER Service Delivery PRODUCTS
  112. 112. 3. Future Homes Architecture Overview Process Overview - Level 1 1.2 Meet and Greet 1.13 Switch Tariff 1.6 Qualify Lead - DIY SAP Assessment 1.7B&Q DIY sale 1.3 Understand Customer Needs 1.4 Discuss Potential solutions 1.9 Finalise Quotation 1.15.6Close GD Finance Plan 1.17. Manage Post Install Support Product 1.12 Manage Installation 1.10 Close Sales 1.16 manage Post Install Finance Plan 1.14 Post Install Support 1.11FH DIY sale 1.8 Resolve Emergency 1.5 Capture Lead for Future Follow up In Home Assesment HHD In-home Assessment
  113. 113. 4. Future Homes Architecture Overview In-home Survey - Level 1 Customer Relationship Management (CRM) Inventory Provisioning and Product Management Contract Management and Product Warranty e-Tech Hand-held Device Cloud Services - 3rd Party Commercial off-the-shelf (COTS) Software Green Deal Pack – Property Green Deal Pack – Financial e-Tech Secure Data Hub – Operational Data Store (ODS) Mobile Data Synchronisation Data Integration Services Internet WEB Portal DATA CAPTURE DATA MANAGER ECO INFO WEBSITE RULES ENGINES MASTER DATA REPORTS
  114. 114. 5. Future Homes Architecture Overview CRM Prospect Management - Level 3 CALL CENTREECO WEBSITE CONTACT MANAGER CONTENT MANAGER MEASURES & SOLUTIONS CATALOGUE ECM MEASURES & SOLUTIONS DATABASE ENTERPRISE CONTENT CONTACT DATA PROSPECT DATABASE PROPERTY DATABASE PMAINTAIN PROPERTY MAINTAIN PROSPECT DIY SAP ASSESSMENTG CUSTOMER ACCOUNT DATABASER OPPORTUNITY DATABASE RECORD/ OPPORTUNITY PERFORM DIY SAP MAINTAIN CUSTOMER PROSPECT MANAGEMENT MANAGE SAP DIY ASSESSMENTS Home Owners Retail Assistant Call-centre Agent
  115. 115. 6. Future Homes Architecture Overview Energy Assessment and Sale - Level 2 ECO REPORTIS FINANCE RULES ENGINE ENERGY RULES ENGINE CACHED REPORTS CONTRACTS QUOTESEPC DATA REPORT ENGINE QUOTE RULES ENGINE ENERGY PERFORM CERTS QUOTE CONTRACT DESIGN TOOL DESIGN DATA DESIGN ECO MEASURES Financial Pack – Quotation to Sales Order ENERGY RULES ENGINE EPC DATA ENERGY PERFORM CERTS PROPERTYRU LES ENGINE ASSESS DATA HOME ASSESS DESIGN TOOL DESIGN DATA DESIGN ECO MEASURES PROPERTY DIRECTORY PROPERTYRE GISTER OCCUPIERRE GISTER OCCUPIER DIRECTORY ECO DATA MANAGER DATA CAPTURE In-home Property Assessment – Survey to Quote Home Owner Surveyor / Assessor Retail Assistant Call-centre Agent
  116. 116. Campaigns Case Notes Service Provisioning – Home Survey and Quote Service Delivery – Installation Service Management – Service Monitoring and Maintenance & Warranty Systems Sales Order Service Contract Works Order and Instructions Finance Systems Surveyors Installers Warranty Property and Survey Details Installation Contracts Service Contracts Enterprise Governance, Reporting and Controls Customer Relationship Systems Call-centre Managers Customer Data Operations Compliance Reports Quotation EPC Parts List Installation Plan Payments Financial Reports Meet and Greet Customer Home Survey Installation Systemic Risk Model Operational Risk Model Home Survey Customers Retail Store Managers Home Owner Tenant / Occupier Home Owner Tenant / Occupier Intelligent Agents Alerts, and Alarms, Monitoring Agents Property Monitoring Installation Planners 7. Future Homes Architecture Overview Application and Systems Architecture - Level 1 Finance
  117. 117. 8. Future Homes Architecture Overview Application Integration Architecture - Level 1
  118. 118. 123 National electricity supply Smart meter Monthly grid Electricity bill Grid electricity consumption User pays monthly electricity bill Electricity Supplier Green electricity Householder electricity consumption Grid electricity Finance Company pays for PV array installation Verified microgenerated energy records Secure solar generated electricity information Digital Sunpower verification server Surplus electricity sold to grid Monthly household “Green Energy subscription” 3 Microgeneration payments to solar panel finance company Authorised microgeneration payments Verification fee from electricity supplier 1 Monthly “facilities payment ” from finance company 2 Intelligent PV array Installed on roof Household using solar electricity © Colin Mallett – Trusted Renewables © Hatfield Consortium 2012 9. Future Homes Architecture Overview Network Architecture - Level 1
  119. 119. Smart Home Value-added Services - Environment Management, Smart Devices, Home Entertainment, Geo- demographic Data Streaming to the Cloud, Micro-marketing - Individuality Targeted Personalised Advertising Smart Energy Service Brokering, Provisioning and Management Cloud Services SMART HOMES Service Providers Ingenera SMART HOMES SERVICE PROVISIONING B&Q 3rd Party Market Data Systems Integration CCTV & SCADA “Big Data” 10. SMART HOMES SERVICE PROVISIONING
  120. 120. 11. GREEN DEAL SERVICE PROVISIONING Green Deal Service Provider Home Assessor Call Centre WEB Store Green Deal Service Broker Finance Provider Energy Company Finance Provision Repayments Energy Bills Home Owner Customer Schedule Home Energy Survey Energy Tariff Switch GDAR Options Green Deal Installation Organises Contract Schedules Works Orders Books Home Survey Owns Contract Home Assessor Survey Green Deal Sale Goods Purchase Order Installer Schedule Installation Green Deal Contract Permission For Billing EPC Surveyor Home Energy Survey EPC Cloud Services Provisions Services Provisions Goods Energy Supply Contract Deliver Goods Home FUTURE HOMES 3rd Party Market Data Systems Integration “Big Data” CCTV & SCADA
  121. 121. Functional Architecture Overview V0.1 Draft Smart Homes, Smart People, Smart Lives Future Homes
  122. 122. 1. Future Homes Architecture Overview Systems Overview - Level 2 New ECO Instance of Component KEY New ECO Solution Requited Re-use Existing System 3rd Party Vendor Solution Hand-held Device - In-home Assessment DATA CAPTURE PRODUCT CATALOGUE DESIGN TOOL Customer Relationship Management (CRM) SUPPORT SYSTEMS CALL CENTRE IN-BOUND DATA MANAGER QUOTE RULES ENGINE ECO INFO WEBSITE ECO REPORTIS CONTACT MANAGER PLANNING SYSTEMS QUALITY SYSTEMS Inventory Provisioning, Installation, Service Delivery FINANCIAL SERVICES COMPLIANCE e-GOVERNMENT PORTAL CONTENT MANAGER REPORT SYSTEMS SERVICE ACCESS SERVICE PROVISION SERVICE DELIVERY SERVICE MANAGER SERVICE INFO PRODUCT CATALOGUE ENERGY RULES ENGINE TRADE DIRECTOR DESIGN TOOL ORDER PRODUCTS ALLOCATE PRODUCTS DELIVER PRODUCTS MANAGE PAYMENT PRODUCPT INFO Financial Pack – Quotation to Sales Order Contract Management (Warranty) CALL CENTRE CONTRACT MANAGEMENT SERVICE PROVISIONING ECO SERVICE WEBSITE QUOTE RULES ENGINE FINANCE RULES ENGINE SALES CONTRACT ENERGY RULES ENGINE ECO REPORTS Finance SYSTEMS HR SYSTEMS Shared Services
  123. 123. 2. Future Homes Architecture Overview CRM Assessor & Appointment Management - Level 3 CALL CENTREECO WEBSITE CONTACT MANAGER CONTENT MANAGER PRODUCT CATALOGUE ECM PRODUCT CATALOGUE ENTERPRISE CONTENT CONTACT DATA GEO-DEMOGRAPHIC DATABASE NATIONAL LOCATION & PROPERTY GAZZETTEER PROPERTY GAZZETTE ELECTORAL REGISTER GIS MAPPING ASSESSOR OVERSIGHT REGISTER CALLENDAR APPOINTMENTS DIARY / BOOKING OPTIMISE work ASSESOR DIRECTORY ASSESOR OVERSIGHT OPTIMISE ROUTES Home Owner Retail Assistant Call-centre Agent Surveyor / Assessors
  124. 124. 3. Future Homes Architecture Overview Future Homes Energy Assessment & Sale – Level 3 ECO REPORTIS FINANCE RULES ENGINE ENERGY RULES ENGINE CACHED REPORTS CONTRACTS QUOTESEPC DATA REPORT ENGINE QUOTE RULES ENGINE ENERGY PERFORM CERTS QUOTE CONTRACT DESIGN TOOL DESIGN DATA DESIGN ECO MEASURES Financial Pack – Quotation to Sales Order ENERGY RULES ENGINE EPC DATA ENERGY PERFORM CERTS PROPERTYRU LES ENGINE ASSESS DATA HOME ASSESS DESIGN TOOL DESIGN DATA DESIGN ECO MEASURES PROPERTY DIRECTORY PROPERTYRE GISTER OCCUPIERRE GISTER OCCUPIER DIRECTORY ECO DATA MANAGER DATA CAPTURE In-home Property Assessment – Survey to Quote Home Owner Surveyor / Assessor Retail Assistant Call-centre Agent
  125. 125. 4. Future Homes Architecture Overview Installation & Service Delivery - Level 3 Installation and Service Delivery SERVICE ACCESS SERVICE PROVISION SERVICE DELIVERY SERVICE MANAGER SERVICE INFO SERVICE DATA TRADE REGISTER TRADE DIRECTORY TRADE CERTIFICATION SKILLS MATRIX DIARY & APPOINTMENTS WORKS ORDERS INSTALLATION DATABASE SERVICE REPORTS Home Owner InstallerCall-centre Agent Surveyor / Assessors Installation Planner
  126. 126. 5. Future Homes Architecture Overview Inventory Provisioning - Level 3 Inventory Provisioning ORDER PRODUCTS ALLOCATE PRODUCTS DELIVER PRODUCTS MANAGE PAYMENT PRODUCTINF O PRODUCT CATALOGUE PRODUCT INVENTORY PAYMENTS PRODUCT ALLOCATION DELIVERY INSTRUCTIONS Installation Planner Store man InstallerSurveyor / Assessors
  127. 127. 6. Future Homes Architecture Overview Warranty and Contract Management - Level 3 Warranty and Contract Management (Post-installation) Close GD Finance Plan Manage Post Install Support Product Manage Post Install Finance Plan Post Install Support SERVICE ACCESS SERVICE PROVISION SERVICE DELIVERY SERVICE MANAGER SERVICE INFO ORDER PRODUCTS ALLOCATE PRODUCTS DELIVER PRODUCTS MANAGE PAYMENT PRODUCT iNFO SERVICE DATA TRADE REGISTER TRADE DIRECTORY TRADE CERTIFICATION SKILLS MATRIX PRODUCT CATALOGUE DIARY & APPOINTMENTS WORKS ORDERS INSTALLATION DATABASE SERVICE REPORTS PRODUCT INVENTORY PRODUCT ALLOCATION DELIVERY INSTRUCTIONS FINANCE PLAN CONTRACT DATABASE Home Owner Call-centre Agent Home Monitoring Agent Finance and Warranty Installer / Maintenance Surveyor / Assessor Installation Planner
  128. 128. 7. Future Homes Architecture Overview Shared Services - Level 1 SUPPORT SYSTEMS IN-BOUND DATA MANAGER PLANNINGSY SYSTEMS QUALITY SYSTEMS FINANCIAL SERVICES COMPLIANCE e-GOVERNMENT PORTAL REPORT SYSTEMS Finance SYSTEMS HR SYSTEMS Shared Services Retail Assistant Call-centre Agent Home Monitoring Agent Finance and Warranty Installer / Maintenance Surveyor / Assessor Installation Planner
  129. 129. Mobile Users VPN Internet Feature Net WAN Bay Netwo ks SD BayNworks BayStackAccessPnt650Wress Remote PABX Broadban d or ISDN 30 Voice Gateway (CISCO 2640) QSIG DPNSS Westell Protocol Converter Fire walled DMZ DHEWLETTPACARD CC-ICS DHEWLETTPAC ARD DHEWLETTPAC ARD Voice Connection Servers DHEWLETTPACARD Message Server ISP DHEWLETTPACARD E-Mail DHEWLETTPAC ARD DHEWLETTPAC ARD Message Connection Servers DHEWLETTPAC ARD CTI Cluster DHEWLETTPAC ARD DHEWLETTPAC ARD DHEWLETTPAC ARD Reporti ng Databas e Cluster 10/100 MBit Switched Ethernet LAN WAN MVNO 3rd Party Managed MVNO Platform Legacy Systems DHEWLETTPAC ARD DHEWLETTPAC ARD DHEWLETTPAC ARD EAI Hub DHEWLETTPAC ARD CISCO Call Manager Advanced Meter Infrastructure Architecture – Head End Server Cluster and Media Contact Centre DHEWLETTPACARD Enterprise Data Cloud0 Remote Users DHEWLETTPAC ARD DHEWLETTPAC ARD Enterprise Data Cloud Cluster Local / Remote Hosted Users Remote Users Mobile Users Local Users Advanced Meter Infrastructure Architecture – Head End Server Cluster and Media Contact Centre
  130. 130. WANBroad Band Router Router Firewalls 6513-1 6513-2 IDS Network Sensors 6513-1 6513-2 Firewalls Link to Second Switch EAI / Workflow Server Cluster Portal Web Servers Business Intelligence Reporting Servers NetScreen Firewalls B-direct application server clusters running: - BT Contact Central CRM Application Operational Reporting Active Directory / E-mail Servers Router Replication to D/R Site Neoteris Remote Access 3512-1 3512-2 Encryption Devices Cluster 1 Cluster 2 Database Database FilestoreFilestore SAN Tape Array PSTN / Mobile Router Internet Router Database Database FilestoreFilestore SAN Backup / Archive Servers Back Office Servers Physical Infrastructure Architecture – Cloud Services
  131. 131. Future Worlds
  132. 132. Future Homes – Business Partners • Future Homes is an privatised spin-off from BT Laboratories and part of a global SAP consortium of Future Management Strategy Consulting firms for Smart Buildings and Smart Homes – Cloud Computing / Smart Devices / Smart Grid / Renewable Energy • Ian Wainwright Strategic Alliances Director @ Island Smart Homes, Guernsey – Email: (Office) – Telephone: (Mobile) • Graham Harris Founder and MD @ Abiliti: Future Systems – Email: (Office) – Telephone: (Mobile) • Nigel Tebbutt 奈杰尔 泰巴德 – Future Business Models & Emerging Technologies @ Abiliti: Future Systems – Telephone: +44 (0) 7832 182595 (Mobile) – +44 (0) 121 445 5689 (Office) – Email: Nigel-Tebbutt@hotmail.com (Private) Trusted Renwables:: Strategic Enterprise Management (SEM) Framework ©

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