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Transformation and
Training
For a Mobile Workforce
Melissa Andison
Nigel Miller
Helen Cherry
Liz Francis
Simon Benge
…is not about
 a solution or software
 the best device to use
…is about
 challenges implementing a mobile working solut...
• 4 London boroughs
• 3,000 clinical and support staff
• 1.5 million patient interactions every year
• 160 sites in our co...
• Different specialist teams
• Multidisciplinary health professionals
• High expectations
• Clinicians see using the devic...
50%
60%
70%
80%
Face to Face Contacts as a proportion of total contacts
% Face to Face Contacts Average
“The client can now be a part of
the clinical reasoning with
equipment selection by looking
at the options on TECS and
arr...
The tips are from three key perspectives:
Our transformational tips
1. Clinicians
2. Transformation
3. IT
Collaborate
Clinician
centred
Mobile
change
agents
Capture
creativity
Stakeholder
buy-in
Change work
culture
Monitor and
m...
Clinicians are
comfortable with
using mobile
technology
Clinicians would
not go back to
paper based
recording
Using the
te...
Mobile Workforce Transformation
Mobile Workforce Transformation
Mobile Workforce Transformation
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Mobile Workforce Transformation

Presentation I made at the Kings Fund International Digital Health and Care Congress.
The presentation was about sharing lessons learned on Transformation and Training for a digital workforce.

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Mobile Workforce Transformation

  1. 1. Transformation and Training For a Mobile Workforce Melissa Andison Nigel Miller Helen Cherry Liz Francis Simon Benge
  2. 2. …is not about  a solution or software  the best device to use …is about  challenges implementing a mobile working solution  sharing valuable lessons learnt  top tips from clinicians, transformation and IT This Presentation
  3. 3. • 4 London boroughs • 3,000 clinical and support staff • 1.5 million patient interactions every year • 160 sites in our communities • 70 different health services Our vision is to lead out-of-hospital community healthcare and our mission is to give children a better start and adults greater independence. Central London Community Healthcare Trust
  4. 4. • Different specialist teams • Multidisciplinary health professionals • High expectations • Clinicians see using the device as a barrier • Rotational programmes • New Starters Challenges of mobile working
  5. 5. 50% 60% 70% 80% Face to Face Contacts as a proportion of total contacts % Face to Face Contacts Average
  6. 6. “The client can now be a part of the clinical reasoning with equipment selection by looking at the options on TECS and arranging the equipment delivery with the client present.” “It has made me feel more professional and my practice more up to date. I feel so much more productive and on top of my workload demands.” “I am able to take images and annotate these. For example, leg length discrepancies for orthotic referrals, posture for seating assessments, wounds to share with DNs or GPs.” “I have been able to search for information on the internet whilst present with a patient in their home in order to give them an answer to a query..” Quotes from our clinicians
  7. 7. The tips are from three key perspectives: Our transformational tips 1. Clinicians 2. Transformation 3. IT
  8. 8. Collaborate Clinician centred Mobile change agents Capture creativity Stakeholder buy-in Change work culture Monitor and measure Flexible device management Multi dimensional training Holistic support
  9. 9. Clinicians are comfortable with using mobile technology Clinicians would not go back to paper based recording Using the technology in their clinical and non clinical daily tasks We now have over 150 mobile clinicians

Presentation I made at the Kings Fund International Digital Health and Care Congress. The presentation was about sharing lessons learned on Transformation and Training for a digital workforce.

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