Wipro – Consulting 1


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Wipro – Consulting 1

  1. 1. Presented By :- Nidhi Bansal 09BM8028 Summer Project Proposal Company - WIPRO VGSOM, IIT Kharagpur
  2. 2. Agenda <ul><li>About Wipro </li></ul><ul><li>Projects for WiSE 2010 </li></ul><ul><li>Consulting Services Offered </li></ul><ul><li>Projects Undertaken </li></ul><ul><li>References: Research papers </li></ul>VGSOM, IIT Kharagpur
  3. 3. About Wipro <ul><li>A leader in providing IT solutions and services for the corporate segment in India. </li></ul><ul><li>Profitable presence in niche market segments of consumer products and lighting </li></ul><ul><li>Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. </li></ul>VGSOM, IIT Kharagpur
  4. 4. Wipro Businesses VGSOM, IIT Kharagpur Wipro GE Healthcare - JV with General Electric. Healthcare Equipment and Solutions. Leader in South Asia. Global COE for Engineering and Manufacturing for GE Healthcare. (Revenues not consolidated in Wipro Ltd revenues)
  5. 5. Financial Report (Rs. in Million) except share data   Year ended 31st March Particulars 2009 2008 Segment Revenue     IT Services 1,91,661 1,46,626 IT Products 34,552 26,400 Consumer Care and Lighting 20,830 15,207 Others 9,145 11,691 Eliminations (745) (349) TOTAL 2,55,442 1,99,575 Operating Margin     IT Services 21% 21% IT Products 4% 5% Consumer Care and Lighting 12% 13% TOTAL 17% 18%
  6. 6. Global foot prints of WIPRO Indicative Map - not drawn to scale America: Revenue share (USA): 44 % No. of employees: 8 % Rest of World: Revenue share: 8 % No. of employees: 7 % Europe: Revenue share: 24 % No. of employees: 5 % India: Revenue share: 24 % No. of employees: 80 % Global Footprint <ul><li>Serving customers in 50+ countries </li></ul><ul><li>Presence in 35+ countries </li></ul><ul><li>Global workforce comprising of 50+ nationalities </li></ul><ul><li>Investors from 24+ countries </li></ul>
  7. 7. Wipro in News Source: Economic Times VGSOM, IIT Kharagpur
  8. 8. Projects for WiSE 2010 <ul><li>Projects in any of the wipro companies </li></ul><ul><ul><li>Wipro Consulting Services </li></ul></ul><ul><ul><li>Wipro Consumer Care and Lighting </li></ul></ul><ul><ul><li>Wipro Technologies </li></ul></ul><ul><ul><li>Wipro Infotech </li></ul></ul><ul><ul><li>Wipro BPO </li></ul></ul><ul><ul><li>Wipro Infrastructure Engineering </li></ul></ul><ul><li>Area of Projects :- Corporate Finance, Consulting, Marketing and Sales, Clean Technology, Business Strategy, Mergers and Acquisitions, IT services </li></ul>VGSOM, IIT Kharagpur
  9. 9. Consulting offered (source : wipro.com) VGSOM, IIT Kharagpur
  10. 10. Projects Undertaken (source: wipro.com) There are a variety of consulting projects taken up by Wipro in various sectors like – Petroleum, breweries industry, pharmaceutical, telecom firm, IT industry VGSOM, IIT Kharagpur
  11. 11. VGSOM, IIT Kharagpur Strategic CRM Initiative for reducing Elite Customer Attrition <ul><ul><li>Mapping As-Is business processes impacted by CRM systems. </li></ul></ul><ul><ul><li>Performing Gap-Analysis. </li></ul></ul><ul><ul><li>Designing To-be processes for all the CRM impacted processes. </li></ul></ul>
  12. 12. VGSOM, IIT Kharagpur
  13. 13. VGSOM, IIT Kharagpur
  14. 14. Research Papers Referred <ul><li>Are You Ready for Performance and Measurement Improvement? </li></ul><ul><li>By BY LARRY DRIBIN, Ph.D. Pearl Street Group, Inc. </li></ul><ul><li>Many IT performance improvement programs fail to produce the improvement results promised. These failures may be due to the organization NOT being ready for an improvement program. </li></ul><ul><li>Implementing IT Service Management: A case study focusing on critical success factors </li></ul><ul><li>By Wui-gee tan, Aileen Cater –Steel and Mark Toleman </li></ul><ul><li>Univ. of Southern Queensland, Toowoomba, Australia </li></ul><ul><li>Research Question –”What factors influence the success of implementing IT service management?” </li></ul>VGSOM, IIT Kharagpur
  15. 15. <ul><li>Global IT Management Structuring for Scale, Responsiveness, and Innovation </li></ul><ul><li>By Siew Kien Sia, Christina Soh, and Peter Weill </li></ul>
  16. 16. <ul><li>KM at WORK: A Look at How Organizations Maximize Knowledge to Deliver Results </li></ul><ul><li>By Carolina K. Reid </li></ul><ul><li>KM saves time, which translates into cost saving for the customer. A lot of Web 2.0 technologies are making their way in Knowledge management systems. “ A successful KM pursuit once meant finding the right document. Now success is making a connection with the right expert and perhaps tying into a network as well.” </li></ul><ul><li> The Strategic CIO: Transformational CIO building blocks </li></ul><ul><li>By Carlos, Bruce </li></ul><ul><li>As CIO of an organization which needs transformation, the building blocks should be </li></ul><ul><li>scoping and organising; </li></ul><ul><li>IT strategy development coupled closely with business and competitive assessment; </li></ul><ul><li>assessment of the current business state within that business/competitor/IT strategy environment; and </li></ul><ul><li>IT opportunities R&D. </li></ul>VGSOM, IIT Kharagpur
  17. 17. <ul><li>An Empirical Study of Software Process Maturity, TQM Practices and Organizational Characteristics in Taiwanese Companies </li></ul><ul><li>By - SHIANG-HENG CHEN, HOUN-GEE CHEN & DAVID C. YEN </li></ul><ul><li>This study hypothesizes that organizations with TQM experience should have a better software process maturity level. </li></ul><ul><li>‘ Customer-centric’ and ‘continuous improvement’ are two major concepts of TQM that also affect the software maturity process. </li></ul><ul><li>Understanding the implementation of software process improvement innovations in software organizations </li></ul><ul><li>By -Karlheinz Kautz & Peter Axel Nielsen </li></ul>VGSOM, IIT Kharagpur
  18. 18. <ul><li>The Six Sigma improvement approach: a transnational comparison </li></ul><ul><li>By - J. VAN IWAARDEN, T. VAN DER WIELE, B. DALEz, R. WILLIAMS and B. BERTSCH </li></ul><ul><li>Discusses perception about Six sigma implementation & success factors. Result - “ Six Sigma is perceived as a well-structured improvement approach with strong links to an organization’s strategy, high level of management involvement, strong customer focus and strong links to financial results.” </li></ul><ul><li>In pursuit of implementation patterns: the context of Lean and Six Sigma </li></ul><ul><li>By - R. SHAH, A. CHANDRASEKARAN* and K. LINDERMAN </li></ul>VGSOM, IIT Kharagpur
  19. 19. VGSOM, IIT Kharagpur An overview of Six Sigma By -Douglas C. Montgomery1 and William H.Woodall2
  20. 20. Other References <ul><li>www.wipro.com </li></ul><ul><li>www.sciencedirect.com </li></ul><ul><li>http://web.ebscohost.com </li></ul>
  21. 21. <ul><li>Thank you </li></ul>VGSOM, IIT Kharagpur