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Improving Your Communication Skills (by Killing the Russian Mafia)Facilitator: Nicole Ferdinand, B.A (Hons), M.Sc, FHEA

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Today’s Session Reflection The game A bit on communication Brief intro

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Communication is … • A series of experiences, including:

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A skillfulcommunicator …• Has the ability to competently use language and express information• Can supply and extract information• Is able to persuade• Makes him/herself understood• Gets people to take action and change behaviours

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Effectivecommunication uses … Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language

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CommunicationBarriers Emotional/ Semantic Psychological Organizational

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Communication stylesdiffer among …• Men and women• Youth and the elderly• Different cultures

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Studies have found… • Overall teenagers report preferring instant messaging • On the average, and text messaging women talk to face-to-face communication about twice as much as men

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Communication Styles Context Space Information Time Flow Adapted from: Hall and Hall, 1990

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The Game• The Russian party game “Mafia” created in the USSR by Dimitry Davidoff in 1986• A battle between an informed minority (the mafia) and an uninformed majority (the townspeople)

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Rules• At the beginning of the • During the night time game the narrator will phase of the game hand out playing cards identities will be• You must keep your revealed but must be card a secret from kept secret other players • Eyes must be kept closed• Cards will assign during the night players identities as • During the day eyes will mafia, KGB, surgeon be opened and mafia will and comrades plot to kill and comrades will try to guess who the• The game will have a mafia are night and day time

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Let’s play!

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Reflection• What were the barriers to communication?• What differences in communication styles have you noticed?• Who is better at using non-verbal communication? • Men or women? • Older or younger people? • Western or Eastern cultures?

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Thanks for playing! For more information on how cultural differences andcommunication styles impact events management, get my new book Events Management: An International Approach n.ferdinand@londonmet.ac.uk http://facebook.com/Ms.NicoleFerdinand Nicole Ferdinand @evntmgt