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2012 Fujitsu Global Retail Overview


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Presentation of Fujitsu for Retail : Vision and Offering

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2012 Fujitsu Global Retail Overview

  1. 1. Fujitsu in Retail2012Nicolas SAUTIERHead of MarketingBusiness and Applications Services CEMEA&IFujitsu Technology Solutions 1 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  2. 2. Fujitsu , The Retailers’ IT partner 2 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  3. 3. Vision for Fujitsu in Global Retail Vision Fujitsu will be the first choice IT provider for retailers across the world the retailer’s IT companyWe will be famous for delivering a differentiated customer experience whichincreases sales, operational effectiveness and customer satisfactionWe will deliver this by focusing on what we know and what we do best: 1. Retail IT solutions and services* which leverage the best technology to meet the future needs of the retailer and their customers 2. Role of the store and the store operation in a multi-channel shopping experience 3. Global leadership in IT outsourcing solutions and services for the retail enterprise, front and back office 4. Service excellence across everything we do 5. Supporting retailers in their IT needs as they expand internationally * portfolio of Fujitsu and partner solutions including strategic vendors in the retail ecosystem (Microsoft, SAP, SFDC) 3 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  4. 4. Fujitsu in Global Retail – our four strategic levers Build an integrated portfolio of retail products  Integrated suite of h/w and s/w products including PoS, self checkout and self scanning  Investing in new multi-channel devices – mobile, digital media. Invest in our retail IP and software solutions  Core PoS and retail application suite for a multi-channel world  Partnering with strategic back office vendors to enable integration Develop a catalogue of higher value services  Retail as a Service, cross-border card payments, business and IT consulting. Make Fujitsu the retailer’s choice of cloud provider  Leverage the Fujitsu Global Cloud Platform  High value solutions for retail with Microsoft and  On demand infrastructure and ISV application marketplace. 4 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  5. 5. Fujitsu in Retail – the value we bring “Fujitsu transforms the customer “Fujitsu owns the store; it has developed experience in the store and across an affordable, standardized and channels; it has the retailing expertise, repeatable store operating model retail solution IP and integration skills to in a multi-channel world” leverage the power of its IT solutions” Next Generation Store Customer Experience Transformation “Fujitsu provides a one-stop-shop for the “Fujitsu is alone in managing cross- applications I need to run my operation; it border retail IT; it has the experience, offers a commercial model and delivery models and flex to meet the integration path which reduces TCO and IT needs of most international retailers” simplifies/speeds delivery” Retailing in the Cloud International Retail IT Services 5 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  6. 6. Fujitsu in Global Retail… Retail Enterprise IT Global Sector knowledge Managed services Scale and reach retail products, end to end global delivery solutions and IT infrastructure. models. services. Differentiated Customer Experience 6 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  7. 7. A complete « One Stop Shop » Offering to supportretailers in their Challenge 7 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  8. 8. Retailers Challenges 2012 Eurozone crisis puts pressure on all sectors esp. non food/hypermarket retailing; IT spend under pressure but some areas more protected (channel integration) ‘Omni-channel’ retailing – focus on front office shopping solutions (click ‘n’ collect and back office integration Mobile channel growth – now c.15% online sales in developed countries Cross Border expansion to drive growth esp. BRIC countries IT Standardisation in store and HQ (hw/sw/services) Property – over capacity as on line shopping accelerates To meet all these challenges, Retailers have to :  Enhance and differentiate « Customer Experience » through Innovation  Improve Customer Loyalty through Marketing  Improve IT operations on Retail Core processes  Choose short term ROI solutions  Shift from Capex to Opex (Retail as a Service, Cloud Computing, …) 8 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  9. 9. … and the optimisations routes Improve your Check-out processes through Best of breed POS applications, specialised devices linked to modern and reliable infrastructures. Differentiate and automate your in store services through self service, inprove throughput and save money Attract new consumers and streamline revenues from your loyal customers by offering what they want in a multichannel environment. Analyze, and understand your customers and your operations through simple and ready to use analytics tools based on market leading technologies. Enhance your in store communication, inform and inspire your customers while they are deciding on their purchases. Manage your in store technologies effectively and consistently, while improving the service level for your internal users and ensuring that services for your customers are always on. 9 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  10. 10. Fujitsu Applications to support Retailers in their challenges GlobalSTORE GR and EuroSTORE  Front Office POS applications StoreCENTER  Store Operations and Data Management Platform Loss Prevention Analytics In Store Center Suite Communication  Next-Generation Retail CRM and Promotions Mgr  Data Collection, Analysis, Offer Delivery Retail Business Analytics (RBA) Sales module Sales Analytics  A comprehensive set of pre-configured analysis and dashboard on Sales data, Marketing KPIs (Churn Analysis, customer segmentation, …) Retail Business Analytics (RBA) Loss Prevention module  Sales transaction analysis to identify possible frauds behavior by cashiers employees Digital Media Networks  Digital Signage solution (Visual Display) Loyalty & Promotions POS Sales Store Operations Data Management 10 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  11. 11. A full range of Fujitsu Solutions TPX II, TP Trio, TeamPos 7000  A complete range of POS with Desktops, Servers Kiosks peripherals Storage Self Check-Out and payement Kiosks  Recycling Tablets  Cash and coins MobilesSolutions U-Shop  PSS  Q-Busting  Spidde (scanning & payment separated) Tablets  TeamPad : Hardened Tablets  Q550 : Tablets Desktops/Servers/Storage Mobile Solutions POS Sales Kiosks  Touch screens Self Check-Out  RFC/BlueTooth  Printers 11 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  12. 12. Fujitsu to cover with services the complete LifeCycle Consult  Operate  Inventory  Service Desk  Analyse  Services sur site  Optimisation  System Management  Migration  Software Management  Sécurity  Virus Management  License Management Design  Security Management  Configuration  Outsourcing  Architecture  Process Automation  Financing  Optimise Build  Asset management  Platform set-up  Change Management  Tests  Performance Optimisation  New products impact  Support process optimisation Implement  Integration  Deployement  IMAC  Trainings 12 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  13. 13. Fujitsu in Global Retail 13 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  14. 14. Fujitsu in Global RetailVision CustomersFujitsu’s goal is to deliver a differentiated customer experience forour retail clients which increases sales, operational effectivenessand customer satisfaction.We will do this by combining our retail IP, our heritage in enterpriseIT and our global reach into solutions and services which meets theneeds of modern retailers .Fujitsu – the retailer’s IT company.Offerings Why choose Fujitsu as your IT partner?Fujitsu – the retailer’s IT company. Retail Consulting – we work with retailers to define the solutions  End to end retail IT provider - we are the only true one-stop to their business problems: Customer Experience, Social shop for retail IT capable of delivering a fully integrated Clienteling infrastructure – which means you can enjoy a more joined-up Point-of-Sale Solutions – Self-Service Solutions - Mobile service, reduced cost of delivery and faster time to market for Solutions – a complete set to improve the store efficiency new solutions. Retail Applications – we offer a range of retail applications  Retail IP - over 30 years of retail experience and collaboration including multi-channel data integration, customer loyalty with retailers translates into solutions that are easy to integrate management, returns and store gift cards. and cost-efficient to maintain and support. Digital Media Solutions – we provide an end-to-end digital media  Service excellence - this runs through everything we do and is service for retail (hardware, software and services) to drive the reason some of the world’s largest retailers select us as customer engagement, performance improvement and their business IT partner. operational efficiency.  Global reach – we operate in all the major countries of the Retail IT Managed Services – we are the world’s leading world and can support your in country or cross-border provider of store IT managed services to local and global expansion plans. retailers.  Japanese heritage – we are alone compared to our North Enterprise solutions and services – in addition to our retail- American competitors in bringing our customers the value of specific solutions, we also offer a range of IT products and Japanese technology and innovation; you can benefit today services for the wider enterprise including servers, storage, from tomorrow’s advanced business solutions. notebooks, system integration and legacy modernization. 14 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
  15. 15. Some references in Retail 15 Copyright 2012 FUJITSU TECHNOLOGY SOLUTIONS
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