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Maintenance Matters - 18th Jan 2018

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Panel talk exploring the importance of gardeners and garden aftercare post design. The focus is on actions we can take as an industry to increase the value placed on proper aftercare. (This version is for after the event)

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Maintenance Matters - 18th Jan 2018

  1. 1. MAINTENANCE MATTERS Capel Manor College, Regents Park 18th January 2018 6-8 pm
  2. 2. AGENDA • INTRODUCTIONS (6pm - 6:15pm) – Nicola - Open event and explain the process for those watching on Facebook – Shoot update – Summary of last event, today and next time – Panel introductions – Each panelist to introduce themselves • THE PROBLEM (6:15 - 6:30pm) – Helen & John - Recap the ‘issue’ and ‘challenges’. SGD support. • HIRING A GARDENER (6:30 – 7:15pm) – Tom & Nicola (audience participation and discussion) • WORKING BETTER TOGETHER (7:15 -7:50pm) – Nicola – Karen McClure’s process flow as described in her blog – Jeff – How designers can better work with gardeners – Sophie – What to look for. Encourage more collaboration during education. • NEXT EVENT: SAVE THE DATE • SUMMARY OF ACTIONS & CLOSE (7:50pm)
  3. 3. SHOOT UPDATE
  4. 4. WHY SHOOT? Garden designer Home gardenerGarden aftercare After care team Supports communication: Gardener(s), Garden Designer & Client
  5. 5. WHY SHOOT? Types of communication content Your own documents Brief Other (Concept plans & 3D renderings) Backstory Shoot: Plant lists (groups and notes) Add personal notes and care tasks: e.g. height on hedges Shoot: Operation and maintenance manuals Shoot: Planting plans to scale
  6. 6. NEW SHOOT UPDATES  New care calendar • You can now 'COPY' any of our care calendar tasks to amend as you wish and apply to different months if you wish as well.
  7. 7. NEW SHOOT UPDATES  New care calendar • Also for any new care tasks you create, you can now also 'APPLY TO ALL GARDENS' if you wish as well. This should save you a lot of time if you want to add the same task to many gardens.
  8. 8. HOW WE HELP GARDENERS  Working with garden designers & educating clients  Setting tasks to do for your team  Checking tasks are done  Bringing on apprentices or untrained staff
  9. 9. PREVIOUS EVENT, TODAY AND NEXT TIME
  10. 10. CHALLENGES / ISSUES Previous event Blog review at: http://blog.shootgardening.co.uk/2017/08/25/maintenance- matters-event/ Discuss today:  Recap the issues and challenges from a designer p.o.v  Hiring a gardener  The client/designer/aftercare relationship  Education and professional development Discuss in the future:  Role of the garden designer after handover  Terminology  Hard to find gardeners  Role of the media  Role of technology (Shoot, Facebook, Online Databases etc.)
  11. 11. NEXT TIME: THE ROLE OF THE GARDEN DESIGNER Get to know the client Design the garden Build the garden ‘Handover’ Evolution of the garden SAVE THE DATE: Gardener Garden Designer What is the ongoing role of the garden designer? When is the garden vision ‘delivered’? Is there a ‘garden’ at the ‘handover point’?
  12. 12. PANEL INTRODUCTIONS Sophie Guinness Capel Manor College Helen Elks-Smith MSGD John Wyer FSGD, MBALI, CMLI Jeff Stephenson Dip.Hort. (Kew) Hons & 29 years exp. Thomas Stone (MCIHort) & 28 years exp.
  13. 13. THE PROBLEM: WHAT DO WE DELIVER TO CLIENTS? HELEN ELKS-SMITH & JOHN WYER
  14. 14. GARDEN DESIGNER CLIENT PROMISE “As designers, we sell the idea of a beautiful garden …
  15. 15. BUT WE DELIVER THIS … (yet) we leave clients with … a sense of anticipation and a lot of bare soil.”
  16. 16. SGD BEST PRACTICE Helen and John Action: Speak to the SGD about including ‘proper aftercare’ as part of the best practice processes designers follow
  17. 17. HIRING A GARDENER NICOLA GAMMON & THOMAS STONE
  18. 18. HIRING A GARDENER 1. Who to hire - Make it EASY for the home owner to buy the right services and pay the correct amount
  19. 19. HIRING A GARDENER Confusing array of qualifications, memberships and apps RHS Level 2 or 3 and 5 years work experience Head gardener or assistant head gardener experience RHS Level 2 or 3 with more than 3 years work experience RHS Level 1 or 2 CIH Associate CIH Member CIH Affiliate Gardeners Guild Professional Gardeners Guild Apps: e.g. Fastgardener ?
  20. 20. HIRING A GARDENER Large (more than 0.5 acre) Small / medium (less than 0.5 acre) Skilled work: Pruning Hedge Trimming Weeding Soil management Lawn management Staking Vegetable tending General work: Lawn mowing Lawn strimming Chainsaw work (certificate needed) Pesticides & chemical work (certificate needed) Q2. What type of gardening tasks do I need doing?WHO TO HIRE CIH Associate, CIH Member or above (You need a qualified and experienced garden aftercare professional and ALSO someone who is a very good project manager) WHO TO HIRE General gardeners CIH Affiliate or above WHO TO HIRE CIH Associate, CIH Member or above Specialist jobs: Plant material & soil/building waste removal (Environmental agency license needed) RHS qualifications? Written test? Discussion Q1. What is my garden’s size? (CIH Associate 5-11 units: RHS Level 2 (3 units)+ 3 years experience or RHS Level 3 (4 units)+ + 2 years experience) (CIH Member: 12 units e.g. RHS Level 3 +8 years experience) Garden Designer? Garden Manager?
  21. 21. HIRING A GARDENER 1. Who to hire - Make it EASY for the home owner to buy the right services and pay the correct amount 2. Give pricing guidelines – minimum £ values ?? 3. Educate the home owner on the complexity of gardening tasks 4. Make it easy for home owners to find gardeners 5. Marketing collateral – e.g. flyers to pass onto home owners Will higher average business charges/rates help encourage more gardeners?
  22. 22. WORKING BETTER TOGETHER
  23. 23. GARDEN DESIGN PROCESS
  24. 24. WHAT DO GARDENERS REQUIRE FROM GARDEN DESIGNERS? JEFF STEPHENSON
  25. 25. PROLANDSCAPER ARTICLE
  26. 26. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? • Good Design … … keep the gardener in mind. • 1) Planting Schemes: • Plants suited to actual site conditions - (right plant, right place. Where is the sun?). • Consideration of spacing - (immediate effect/ show garden or long term). • Lawns – (not under trees, effect of wear on desire lines).
  27. 27. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? • Good Design … • 2) General layout: • Serviceability/ergonomics. • Access – walls, borders etc. ( … make it sensible) • Provision of taps – ( … efficiency) • Provision of compost bins - ( … less waste) • Cutting heights of pleached trees/ hedges - ( workable for safety and frequency). … keep the gardener in mind.
  28. 28. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Inc. • Useful Contacts ( … client, PA, contractor, suppliers etc.) • Project History / Backstory (… provides understanding) • Clear Communication ... Handover Packages; • Client Brief (… this informs) • Design Intent ( … this assists decision making and shapes practices)
  29. 29. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Inc. • Planting Plans } • Plant Schedules } (… understanding) • O & M Manuals } • Concept Plans } • 3D Renderings (… helps visualization) • Clear Communication ... Handover Packages; cont’d
  30. 30. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? • Clear Communication... … or you may leave things open to interpretation! 4 candles Fork handles
  31. 31. EDUCATING GARDEN DESIGNERS SOPHIE GUINNESS
  32. 32. EDUCATING GARDEN DESIGNERS What to look for in a college:  A decent plant collection  Regular plant identification  Tutors who have good experience in garden maintenance  Regular visits to gardens  Make sure that writing a planting maintenance plan is on the programme  Very short courses don’t allow students to see plants through the year
  33. 33. EDUCATING GARDEN DESIGNERS How do we teach maintenance?  Through plant identification, we talk about plants and how to look after them  Through observation of planting, we have projects in which students observe and analyse a planting throughout the year.  Horticulture teaching, we are convinced that basic horticulture is important and we teach it. This is classroom based for some of our qualifications.
  34. 34. EDUCATING GARDEN DESIGNERS How do we teach maintenance?  Students write maintenance plans for their design projects  There are opportunities for students to volunteer on site and therefore learn about maintenance through doing…  We get shoot to talk to our students about their product  Quite a lot of our students are gardeners so we use their experience mercilessly
  35. 35. EDUCATING GARDEN DESIGNERS What else?  We would like to get you professional gardeners to talk to our students  We believe that maintenance is important and can be beautiful!
  36. 36. SUMMARY – Hiring a gardener – The client/designer/’aftercare’ ‘gardener’ relationship – Education and professional development SAVE THE DATE:
  37. 37. THANK YOU Email: shoot@shootgardening.co.uk

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