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Engaging Student Workers_Educause

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Engaging Student Workers_Educause

  1. 1. STUDENT EMPLOYEES: WHAT DO THEY NEED TO BE SUCCESSFUL? Sylvester N. Butler & Amy Stewart-Mailhiot Pacific Lutheran University
  2. 2. SESSION AGENDA  Introductions  Group Questions  Table Discussions  Four 5-minute sessions  Group Wrap-up
  3. 3. WHERE’S NICK? Oroonoka Butler 5:55am – 8lbs 13 oz February 23, 2012
  4. 4. OUR WORLD @ PLU  56 student employees  6 Service Points  Across 4 main service units
  5. 5. OUR AGENDA & IDEAS  Increase online training modules  I&TS-wide tours  Improve consistency of pay & expectations  Update & improve access to service catalog  Student employee blog ???
  6. 6. WHO IS IN THE ROOM?  Do you supervise, hire or train student employees?  How many student workers do you have?  10 or less  11 to 25  25 to 50  50 or more Indicate by a show of hands your responses to the following questions
  7. 7.  What area of the University College do you work in?  Do you feel you’ve got it all under control?
  8. 8. DISCUSSION IN THE ROUND  Three 10-minute directed topic sessions (training, staffing & challenges)  An opportunity to share your experiences & ask questions  Group wrap-up – be prepared to share
  9. 9. TOPIC #1: STAFFING SOLUTIONS  How do you attract & retain you student workers?  Do you have a set feedback structure (performance reviews, evaluations, etc.?)  Is there a clear path for raises/promotion?
  10. 10. TOPIC #2: TRAINING  Online modules?  Peer mentoring?  Cross training?  Mandatory sessions?
  11. 11. TOPIC 3: OTHER CHALLENGES  How do you establish a sense of accountability & ownership (connecting students with the organization)  How do you effectively communicate with the student workers? What tools do you use?  Others???
  12. 12. GROUP DEBRIEF

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