STUDENT EMPLOYEES: WHAT DO THEY
NEED TO BE SUCCESSFUL?
Sylvester N. Butler & Amy Stewart-Mailhiot
Pacific Lutheran University
Four 5-minute sessions
5:55am – 8lbs 13 oz
February 23, 2012
OUR WORLD @ PLU
56 student employees
6 Service Points
Across 4 main service units
OUR AGENDA & IDEAS
Increase online training modules
Improve consistency of pay & expectations
Update & improve access to service catalog
Student employee blog ???
WHO IS IN THE ROOM?
Do you supervise, hire or train student employees?
How many student workers do you have?
10 or less
11 to 25
25 to 50
50 or more
Indicate by a show of hands your responses to
the following questions
What area of the University College do you work in?
Do you feel you’ve got it all under control?
DISCUSSION IN THE ROUND
Three 10-minute directed topic sessions
(training, staffing & challenges)
An opportunity to share your experiences & ask
Group wrap-up – be prepared to share
TOPIC #1: STAFFING SOLUTIONS
How do you attract & retain you student workers?
Do you have a set feedback structure (performance
reviews, evaluations, etc.?)
Is there a clear path for raises/promotion?
TOPIC 3: OTHER CHALLENGES
How do you establish a sense of accountability &
ownership (connecting students with the
How do you effectively communicate with the
student workers? What tools do you use?