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NM Resume as of 05052016

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NM Resume as of 05052016

  1. 1. Nichole E. Moxley 10387 S.DuPontHwy. Felton,DE19943 ▪ 302.423.4254 ▪ moxley.nic@gmail.com Profile High-energy,results-orientedManagementAnalystcommittedtoqualityimprovementpracticesthatdrive program performance;skilledatcompilingdataand analyzingdatatoevaluate programperformance andassess compliance withprogramperformance standards,rules,andregulations. Possesseffective interpersonaland publicrelationscommunicationskills,abilitytomanage multipleprojectsandtasks,anddetail oriented. Professional Experience State of Delaware Sept.1995 - Present ManagementAnalyst III, Division of Public Health Sept.2015 – Present Epidemiology Research Unit  Design,implement,andconductstudies  Analyze datato informprogrammanagersandkeystakeholders  Compile dataforpresentationstointernalandexternal partners,programmanagement,communitypartners, and keydecision-makers  Reviewepidemiologicandsurveillancedatabase contenttodevelopandmaintainpartnershipsfordatause  Abstractdata from variedlocal,state,andfederal sourcestoenhance programknowledge  Develops/designssystemsforevaluatingthe effectivenessof operations ManagementAnalyst III, Division of Child Support Enforcement Apr 2012 – Sept 2015 Quality Improvement Unit  Performstatistical analysistodetermine efficiencyratesforthe Division’sannual Federal Self-Assessment Audit  Analyze andevaluate the effectivenessof Operationsinmeeting state andfederal programcompliance regulations  Compile,analyze,andlinkprogramperformancedataat the state,county,and workerlevels  Conductevaluationsof Federalauditfindingstoassessthe effectivenessof existingmanagerial and operational processesandresourcesprovidedtostaff forcase processingandidentifystaff trainingneeds  Developprojectplansfortraininginitiativesanddeveloptrainingprograms  Developsolutionprocessestoresolveagency-wide systemsrelateddataconversionissuesincluding recommendingreviewmethodsandstaff allocations  Designstudieswhichinclude determiningstudygoalsandobjectives,informationneeded; datasources, sampling,andcollectionmethodswithanappliedinformal approach  Conductstudieswhichincludeevaluatingoperations,programs,services,policiesandproceduresto determine efficiency,effectiveness,whethergoalsandobjectivesare met,andcompliance withlaws,rules, regulations,policiesandprocedures  Serve asa systemandpolicyandprocedure resource tomanagers,supervisors,andline staff inthe Operations,Accounting,andCustomerServiceUnits,agency-wide.  DevelopRequestforProposals(s) (RFPs) forthe division’sdirector’soffice Key accomplishment(s)  Employee of Quarter,2Q13  Employee of the Quarter,3Q14 (Team)  Selectedtoparticipate inaforumfor ImprovingIV-DProgramPerformance(1of 25 participants, nationally)
  2. 2. Nichole E. Moxley ChildSupport SpecialistIII, Division of Child Support Enforcement Mar 2001 – Apr 2012 Quality Improvement Unit, Apr 2007 – Apr 2012  Conductedresearchandanalysis(qualityassurance reviews) of paternitydataandchildsupportcasesand preparedcorrespondinganalysisreports  Conductedanalysisof agencyprocessesandprocedures;performedstatistical analysisof datarelatingto policiesandorganizational practicesandpreparednarrative reportsbasedonthe findings  Assistedwiththe evaluationof the Division’sperformance onFederal childsupportdatareliabilityaudits  Assistedwiththe completionof the annual Federal Self-Assessmentauditsandthe evaluationof the findings; assistand/orindependentlyprepare relatedanalysisreports  Conductedperiodicinternal auditsinthe arrearsof locate andchildsupportorderestablishment, enforcement,andmodification;preparedcorrespondingreports  Coordinatedwiththe Division’strainingunittodevelopin-house trainingsessionsforstaff andtheir supervisors ChildSupport SpecialistIII, Division of Child Support Enforcement Mar 2001 – Apr 2012 Operations, Mar 2001 – Apr 2007  Managed a case load of 1500 cases consistingof state assistance andnon-state assistance casesandin-state and intergovernmental jurisdictions  Preparednewsupport,modifications,contempt,voluntarydismissal,andpaternitydeterminationpetitions and draftedmotions  Performedauditsof childsupportcasesforthe Federal DataReliabilityAudit  Representedthe State’sinterestsat Courtmediationstoprovide detailedinformation,alternatives,and optionsthatbringissues toa mutuallyacceptable agreementof the partiesinattendance  Trainednewemployeesoncase processing,mediation,andthe relatedfederal andstate regulations governingcompliance Key accomplishment  EarnedEmployee of the Quartertwice in2004 (Individual andTeam) CollectionEnforcementOfficer/LeadWorker Oct 1997 – Feb 2001 Audit Recovery Management Services (ARMS)  Developedandmanagedthe Civil Litigationprogram  Initiatedcollectionactionsforprosecutedandrestitutionwelfarefraudcases  Preparedlegal documents –civil courtforms,wage attachments,defaultstatements, andbill of particulars  RepresentedARMSandtestifiedatSuperiorCourtContempthearingsandCivil Courttrials Investigative Auditor(ARMS) Sept 1995 – July 1996; Oct 1997  Interpreted social service agencyrules,regulations,policyandprocedure toinvestigate allegedfraudof welfare recipients  Reviewedclientbenefitdisbursementsagainstunreportedearningsorhouseholdcompositionchanges, documentedfindings,andprocessedoverpaymentnotifications  ComposedFairHearingsummariesandrepresentedARMSat FairHearings Education and Professional Training AssociatesDegree – Accounting Delaware Tech – Terry Campus(1999) Pendingcompletionofa Bachelor’sDegree - BusinessManagement WilmingtonUniversity –2017 OMB LeadershipCertificate - 2014 DHSS AdvancedManagementCertificate - 2004

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