1. Summary
Highlights
Experience
NICHOLAS LOWERS
1267 Gordon Road, Lyndhurst, Ohio 44124 | C: 1-440-903-7194 | nick11689@gmail.com
Technical Support representative skilled at resolving complex customer service issues in a
timely manner as well as having a host of managerial and data entry skills and backgrounds.
Dedicated completely to whatever task is at hand with no exceptions.
Troubleshooting proficiency
Vast technical knowledge
Exceptional telephone etiquette
MS Office proficiency
Patient and diligent
Extensive customer support background
Scheduling proficiency
Ability to adapt quickly and efficiently
to new situations
Sep 2015 to CurrentAssistant Manager
The Lyndhurst Diner LLC － Lyndhurst, Ohio
Provided services in waiting tables, preparing and cooking meals, maintaining a clean and
safe environment, addressing any customer issues in a friendly and professional manner,
website design and maintenance as well as social media marketing.
Sep 2015 to Jun 2016Inside Staff
Jet's Pizza － Lyndhurst , Ohio
Maintained a clean environment, prepared food and various necessities, installed and
troubleshooted point of sale systems and software.
Jan 2012 to Jun 2015Owner
Berea Computer Services － Berea, Ohio
Custom website design and web master to a broad range of clientele, set up and maintained
networks, built custom computers and repaired software and hardware issues. Scheduled and
kept multiple appointments a day with a friendly and driven attitude.
May 2011 to Dec 2011Assistant Manager
Pizza Pan － Columbia Station, Ohio
Took and prepared orders, set and maintained employee schedules, took deliveries when a
driver was unable to come into the store, performed social media marketing as well as
marketing for the local university's food programs regarding Pizza Pan.
May 2009 to Jan 2011Assistant Manager
Seekers Coffee House － Middleburg Heights, Ohio
Opened and closed the store five days a week, maintained a clean and safe environment for
patrons and employees, prepared meals and performed barista duties, operated a drive
through window and assisted in the hiring of bands to perform weekly.
Feb 2009 to Jul 2012Concessions Staff Member
Middleburg Heights Community Center － Middleburg Heights, Ohio
Prepared meals, maintained stock and wrote up stock orders, kept a clean and safe work
environment in and outside concessions, interacted with hundreds of customers a day on a
face to face basis, resolved any issues customers may have had.
Feb 2007 to Dec 2010Furniture Sales Associate
Babies 'R' Us － North Olmsted, Ohio
Loaded and unloaded truck deliveries, assembled various cribs and infant furnishings,
maintained a floor plan that changed monthly, took and placed customer orders and managed

2. Education
the delivery and arrival dates, and performed customer service for a wide clientele.
Jun 2006 to Jan 2007Sales Associate
Bath and Body Works － Middleburg Heights, Ohio
Maintained floor and back room stock, performed inventory, interacted with customers to
make a sale as well as advertising new inventory and maintaining an ever changing floor
plan.
Apr 2005 to Nov 2005Cashier and Stock
Marc's － Brook Park, Ohio
Memorizing a wide array of entry numbers for every item in the store for a swift check out in
a store that had yet to gain bar code scanners and performed inventory and stock
replenishment.
Physics
Cleveland State University － Cleveland, Ohio
Psychology
Kent State University － Kent, Ohio
Computer Sciences
Cuyahoga Community College － Parma, Ohio