Case study: Noosa Shire Council - Unified Communications as a Service
TO COMMUNICATE AND
Noosa is recognised as one of Australia’s premier residential and tourist
destinations. Noosa’s economy is characterised by its small scale, its environment,
the proportion of open space to development, a service industry base and cultural
and creative values. After re-establishing on 1 January 2014, Noosa Shire
Council’s focus in the new era has been on building upon the values, services and
organisational performance guided by the community.
UNIFIED COMMUNICATIONS AS A SERVICE
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ADDITIONAL SERVICES PROVIDED TO NOOSA SHIRE COUNCIL
As part of the managed service, Nexon also provides the following services
++ Management of the Cisco switching
++ Telecommunications carrier services
++ Management of the desktop environment
++ Hosted Server environment supporting a
range of Noosa Shire Council business
NOOSA SHIRE COUNCIL
Empowering people to communicate and collaborate anywhere through an integrated solution and
delivered on a pay per month basis.
Faced with the upcoming de-amalgamation
of the Sunshine Coast Regional Council,
Noosa Shire Council had a requirement
to build and manage a complete network
and communications environment for their
multiple locations and their mobile workforce.
Specifically they required:
++ Access to infrastructure to run a range of
business applications as required.
++ A hosted Unified Communications
++ A hosted Email platform.
++ A private Wide Area Network
connecting all of Noosa Shire Council’s
To add to the challenge the network and
communications environment needed to be
operational in a compressed timeframe.
To deliver this environment, Nexon
provided a complete managed service that
encompassed all of Noosa Shire Council’s
network and communications requirements.
The managed service is divided into 3 key
++ Provide and manage a hosted Unified
Communications platform utilising Skype
for Business to replace all existing PABX
++ Provide and manage a hosted Exchange
2013 platform built and maintained in
Nexon’s Data Centre.
++ Provide and support a fully managed
MPLS network to all required Noosa
Shire Council sites.
By taking the three key service areas and
delivering them as a single managed
service, Nexon has provided Noosa Shire
Council with a complete network and
unified communication solution, offering
greater functionality, improved TCO model
and guaranteed service.
++ Greater Functionality with
Skype for Business. The
new Skype for Business Unified
Communications platform combines
the core applications that Noosa
Shire Council employees use every
day: Telephony, Voice Mail, Instant
Messaging, Microsoft Office, Video,
Audio and Web Conferencing.
The solution is delivered with a single
unified client, regardless of the device
an employee uses. This functionality,
combined with the almost ubiquitous
access to high speed data connectivity,
has provided Noosa Shire Council
employees the ability to connect
irrespective of location and device.
++ Improved TCO via a “per seat
per month” investment model.
Nexon has built the hosted Skype for
Business and Exchange 2013 solutions
in its data centres, using Nexon’s
virtualised infrastructure and configured
as a “dedicated instance” specifically for
Noosa Shire Council.
This model has allowed Nexon to deliver
a complete Unified Communications
managed service via a “per seat per
month” investment model, in turn allowing
Noosa Shire Council to pay only for
what they use, with minimal upfront costs.
In addition, by creating a dedicated
instance, Nexon not only created a
tailored solution meeting Noosa Shire
Council’s specific requirements; but also,
a solution that smoothly integrates into
their existing IT infrastructure becoming
just a simple extension of the existing
++ Guaranteed Service via Nexon’s
managed MPLS network. Nexon
has delivered a fully managed MPLS
service for Noosa Shire Council, utilising
a range of network access technologies.
Nexon’s provisioning and management
of the MPLS network gives Noosa Shire
Council access to a solution that provides
guaranteed Voice and Video quality,
whilst still maintaining service for the
existing data requirements.
Combining Nexon’s expertise in IT
infrastructure, hosting and managed
services with Skype for Business, has
allowed Nexon to create a Unified
Communications and network platform
for Noosa Shire Council, which not
only successfully interoperates with their
existing IT applications, but can also
be rolled out where and when it makes
sense, on a per seat, per month basis.
Noosa Shire Council
We were very impressed
with the Nexon team’s
professionalism and skills,
how hard they worked for
us, responsiveness to requests
and the project management
to keep it on track.