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Infographic: Quality of your care depends on data

The aged care landscape has shifted and it seems that change is here to stay. Government reforms and new service models are challenging the status quo, while the new wave of aged care recipients and clients, as well as the introduction of competition into aged care mean that client expectations are greater than ever.

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Infographic: Quality of your care depends on data

  1. 1. QUALITY OF YOUR CARE DEPENDS ON DATA Transformation in aged care landscape means that people have more choice and say in the type of care they want to receive, making customer service and experience the newest battlefield for aged care providers. MAKE THE SMART MOVE. CONNECT WITH NEXON TODAY! Nexon Agile Business Cloud (ABC) is a dynamic, cloud-based ICT infrastructure platform that enables you to manage, consume and deploy technology through a flexible, pay-as-you-go managed service model. By combining the best-of-breed network infrastructure and business applications, we deliver a range of flexible and dynamic business technology services, including unified communications, network connectivity, infrastructure, business continuity, security and cloud services to private, public and not-for-profit organisations. At Nexon, we always work in the interests of our customers and ensuring that they are always led to the best outcome with our domain knowledge and experience to deliver innovative tools, systems and solutions. Multiple dimensions to quality care and exceptional customer experience prevail but it all starts and ends with a clear understanding of customers’ needs, wants and requirements. The increased opportunities to collect and leverage data have affected how decisions are made. Increase responsiveness. Innovate quicker. When data is accessible where needed most. 1300 800 000 cloud@nexon.com.au nexonabc.com.au KEY CONSIDERATIONS FOR DATA-DRIVEN DECISION-MAKING TO ACHIEVE THIS YOU WILL NEED Be specific about how quality of care should look like for customers. Integrate measurement into your daily operations to track and record relevant data. Know what your data collection goals are. Review and use the data regularly. Control and governance of data regardless of where it is. Consistent data management across multiple environments. Integration between new technologies and services with existing environments. Flexibility with the applications, delivery and deployment models.

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