Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

#ImpactSalesforceSaturday: Create a Chat Bot powered by Einstein Intent Prediction

153 views

Published on

Topic: Create a Chat Bot powered by Einstein Intent Prediction

ImpactSalesforceSaturday Session
by @newdelhisfdcdug

Speaker: Saagar Kinja

Senior Consultant working at HCL Technologies. Recently become Salesforce Einstein Champion. He is a Salesforce Platform Developer 1 and Salesforce Platform Developer 2 certified.

Linkedin: linkedin.com/in/saagar-k-45709a50
Trailhead: https://trailhead.salesforce.com/me/skinja
Trailblazer Community: https://success.salesforce.com/profile?u=0053A00000EDA5SQAX

AGENDA

a. Hands-on session on how to create a 360-degree homegrown Chat Bot only with code powered by Einstein Intent Prediction
b. Q & A

Published in: Software
  • Be the first to comment

  • Be the first to like this

#ImpactSalesforceSaturday: Create a Chat Bot powered by Einstein Intent Prediction

  1. 1. New Delhi Salesforce Developer Group #SalesforceSaturday Create a Chat Bot powered by Einstein Intent Prediction -Saagar Kinja, Salesforce Einstein Champion LEARN . SHARE . CELEBRATE . SALESFORCE
  2. 2. New Delhi Salesforce Developer Group #SalesforceSaturday Create a Chat Bot powered by Einstein Intent • Understand a very basic Chat Bot • Build one of our own • Q&A LEARN . SHARE . CELEBRATE . SALESFORCE
  3. 3. About Me: Saagar Kinja ● Senior Consultant @ HCL Tech ● Salesforce Einstein Champion ● Salesforce PD2 and PD1 Certified https://linkedin.com/in/saagar-k @saagar_kinja https://trailblazer.me/id/skinja
  4. 4. About New Delhi Salesforce DG • First Revival Meetup in February 2016 • Twitter: https://twitter.com/newdelhisfdcdug • New Delhi Salesforce DG Trailblazer Community Group: http://bit.ly/NewDelhiCommunity • Website: https://newdelhisfdcdug.com
  5. 5. What is #SalesforceSaturday • Started by Stephanie Herrera in Austin, Texas • Meetup every Saturday in a Coffee Shop or anywhere to share and learn about Salesforce • It’s now a global phenomena with more than 25 SalesforceSaturday Group over 5 Continents • For India, it comprises of Online Knowledge Sharing sessions and Trailhead Challenges
  6. 6. Aim : To create a Chat Bot with code powered by Salesforce Intent Prediction Prerequisites : • Few minutes of focus and commitment • Any Salesforce org • Salesforce basics • Well understanding with code. • Knowledge of API (Rest Callouts) • Knowledge of Data set and modelling
  7. 7. Let’s Start
  8. 8. Let’s understand a very basic chat bot • UI Available over all devices • Consist of User input – response (dialog) • Canvas to store ongoing conversation. • Available everywhere • Easiest way to get things done INPUT Response OR : INPUT – Active session USER INTENT • Einstein Intent used to identify the intent of user • Identify if user has existing open session open or not, use Intent prediction. • If yes, bypass Intent identification • If new session, execute respective apex class (skill) and provide response. • If response need another input, open a session • If need to find the intent of input of a response, use another intent prediction with different data model.
  9. 9. Basics : Part 2 User Intent • Would like to highlight 1- Taking user input 2- Understanding the input and converting it into Intent 3- Creating a response 4- Generating a NLP (Step 4 out something we can plan also) - NA
  10. 10. DEMO
  11. 11. Follow Me ● Senior Consultant @ HCL Tech ● Salesforce Einstein Champion ● Salesforce PD2 and PD1 Certified https://linkedin.com/in/saagar-k @saagar_kinja https://trailblazer.me/id/skinja
  12. 12. Follow & Join New Delhi Salesforce DG • Join to know about future events and to RSVP: https://trailblazercommunitygroups.com/delhi-in-developers-group/ • Let’s start conversations on Success Community: http://bit.ly/NewDelhiCommunity • Follow us on Twitter: https://twitter.com/newdelhisfdcdug • Follow us on Facebook: https://www.facebook.com/newdelhisfdcdug • For all the content: https://newdelhisfdcdug.com

×