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8 Julius Circle | Taylors, SC 29687 | H: 864-989-0661 | firstname.lastname@example.org | www.gvlonline.com
INFORMATION TECHNOLOGY SOLUTIONS SPECIALIST
Insightful, results-driven IT professional with notable success directing a broad range of technology initiatives
while participating in research, planningand implementation of desired solutions. Extremely proficient
troubleshooting network, software, and hardware problems. Communicate and work very well with all levels of
management and staff. Comfortable working in many different roles within IT. Outstanding customer service
skills which also flow into sales.
Areas of Expertise:
Hardware and Software Diagnostics
Networking and Communications
Policy Planning/ Implementation
Customer Service and Sales
Web Design and Online Technologies
Documentation and Training
Active Directory Management
Client / Server Support
MTH/INFORMATION SOLUTIONS, Spartanburg,SC
Help Desk Engineer
12/2009 – Present
Working with an engineering team to address all IT needs and challenges of a large, diverse number of
businesses which include medical, legal, manufacturing and accounting. Serve as a key point of contact.
Remotely diagnose and fix reported problems. Manage user accounts, Microsoft Exchange and perform other
administrative duties as needed. Assure Line of Business applications are up to date and functioning properly.
Key responsibilities and proficiencies:
Work with the help desk team to answer and resolve incoming service requests by both phone and
email. Extensive use of ConnectWise as the ticketing system.
Diagnose and repair most problems remotely, working directly with end users or main point of contact.
Document and revise policies and procedures for each company, including the creation of service
templates for configurations and common tasks
Research and test new technologies to create a stable and secure networking environment.
Find Innovative ways to deal with complicated system problems which include viruses and malware,
network printing, user accounts, terminal services, VPN’s and a wide variety of technology related
Enhance end users’ understanding of technology systems, delivering group and individual training
sessions and creating user-friendly training materials.
Set up and assist users with mobile devices such as the BlackBerry, iPhone and iPad.
GREENVILLE TECHNICAL COLLEGE, SC
Technology Solutions Specialist
1/2001 - 12/2009
Worked as a technical expert to continuously drive new computer and web technology. Part of the core team
which moved the college into an Active Directory infrastructure from an NT/98 platform. Performed extensive
testing of applications in a lab environment. Managed over 1000 desktops and users, along with assisting the
Server and Network managers with installation and configuration of servers, switches and other tasks as
needed. Managed all aspects of end user support along with developing the processes and documentation for
the service technicians. Key member of the Technology In Marketing committee which served to use emerging
technologies to promote growth.
Key Responsibilities and proficiencies:
Provide quality and accountable technical services for all branches of the college. Find resolutions to
issues involving servers, desktops, network and printers.
Created unique scripting solutions using KixScript and VBS to help automate tasks that could not be
accomplished through Active Directory.
Designed the Active Directory structure, Group Policies and Security Policies. This included the
creating of network shares, drive mappings, network printing and IP address allocation.
Diagnose and correct network TCP/IP issues using multiple resources and performing corrective
Created a manageable software licensing process which allowed for inventory of software and
accountability for maintaining compliance.
Fundamental in designing a process of imaging and distribution of images to the desktop through the
network using processes such as multicasting.
Develop web technologies which benefit faculty, staff, and students, Implemented the CMS solution for
website management, web based student orientation, online support mechanisms such as chat and
Enhanced the colleges compliance with ADA standards on the WEB and a member of the ADA.
BRADLEY COMPUTER SERVICES,INC., SC
Information Technology Specialist / Owner
1/1993 - 12/2001
Started a business based on the critical need of business to upgrade and test for Y2K compliance. The Business
quickly grew by providing superior service to specific business sectors such as banking and medical. Computer
hardware and software upgrades along with testing were the core business functions, but also expanded into the
Key Responsibilities and Accomplishments:
Upgrade and install complete network solutions which included Lantastic, Novell and Microsoft NT
and Workgroups. Mostly Client/Server solutions.
Provided networking services by selling and performing the installation/configuration of network
switches, routers and cabling. For many companies, mapped out new network plans and sold
complete solutions based on current and future needs.
Designed backup, security and data protection plans,tested and implemented these plans so that
companies would meet their Y2K “crisis management” criteria.
Conceptualize and bring into production web presence by designing websites for companies. This
involved creation of the artwork and HTML programming; typically using Dreamweaver and
Proactive in the design of training materials for end training, both by classroom and through CBT’s.
Accountable for maintaining customer satisfaction and creating new sales opportunities.
PEOPLES COMPUTERS, INC.,Greenville, SC
Regional Service Manager / IT
1987 - 1993
Managed company service departments; including implementing policies and hiring of technical staff. Provided
top level support to the store service managers.
Key Responsibilities and Accomplishments:
Established a competent and professional service organization by hiring the best candidates who could
accomplish to task of providing a superior customer service experience.
Constituted revenue goals and leadership to the service managers. Set expectations for the service
departments in regards to quality of service to promote revenue through growing the services side of
Performed extensive technical training to Managers and Technicians on most areas of computer
software and hardware. The training included Operating Systems, Office Applications, basic System
Administration, computer diagnostics and upgrades along with elementary networking.
Enjoyed seeing the rapid growth of revenue and new customers generated from the technical services
side of the company.
EDUCATION & CREDENTIALS
Associates in Visual Arts with a concentration of Web Design
Greenville Technical College, Greenville, SC
MCP – Microsoft Certified Professional (2010)
MCTP – Microsoft Certified Technology Specialist
MCITP – Microsoft Certified IT Professional (2010)
A+ - CompTIA (2005)
Network+ - CompTIA (2005)
Key areas of expertise
Customer Service and Management
Desktop / Server Technical Support
Logistics and Personnel management
MS Windows and Office
TCP/IP and Network Management
Marketing and Sales
HTML / Visual Basic