Network Performance is More Business Critical Than Ever


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What CIOs and Network Administrators Need to Prepare For

Here at Net Optics, we've been seeing a new vision for IT and the Network solidify in businesses. The changing role of Network Admins has gone from providing basic access and security for in-office employees to delivering and supporting revenue enhancing tools and services for every employee, regardless of device, location or application.

This trend was echoed by Mark McDonald, group vice president for Gartner Executive Programs and Gartner Fellow who suggests "Effective leaders use technology, which includes IT, to strengthen the customer experience and eliminate costly internal distortions. They are using technology to 'amplify' the enterprise." (

Amplified Business Equals Amplified Challenges

At Net Optics we’re acutely aware of the impact this new emphasis on technology will have on the Network and Network Administrators. Conflicting demands from users, new devices, new applications, and security & compliance regulations are increasing the pressure to adapt and maintain the Network while meeting stringent SLAs.

Net Optics envisions a seamless, end-to-end Access and Monitoring Architecture that delivers total visibility and transcends the physical/virtual concept to enable robust and responsive security, performance, low latency and manageability. This new architecture focuses on applications and access capabilities from corporate headquarters and across the distributed organization. Flexibility and responsiveness to change must be built into the fabric of the access infrastructure.

Phone: 408-737-7777
Twitter: @netoptics

Published in: Technology, Business
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Network Performance is More Business Critical Than Ever

  1. 1. Network Performance is More Business Critical Than EverWhat CIOs and Network Administrators Need to Prepare For Intelligent Access and Monitoring Architecture Solutions Net Optics Confidential and Proprietary
  2. 2. Agenda• Expanding Use of the Network o “Amplifying the Enterprise Through IT”• Increased Complexity• Network Performance Tuning & Trouble Shooting o Three Steps to Resolution• Example Problems• Solutions 2
  3. 3. Amplifying the Enterprise • 38% Currently VoIP Using • 50% Currently SaaS Using • 100% Currently Email UsingSocial • 36% CurrentlyMedia Using 3
  4. 4. Top 10 CIO Business and Technology Priorities in 2012Top 10 Business Priorities Ranking Top 10 Technology Priorities Ranking Analytics and businessIncreasing enterprise growth 1 1 intelligenceAttracting and retaining new customers 2 Mobile technologies 2 Cloud computing (SaaS, IaaS,Reducing enterprise costs 3 3 PaaS)Creating new products and services 4 Collaboration technologies 4(innovation)Delivering operational results 5 Legacy modernization 5Improving efficiency 6 IT management 6Improving profitability (margins) 7 CRM 7Attracting and retaining the workforce 8 ERP applications 8Improving marketing and sales 9 Security 9effectivenessExpanding into new markets and 10 Virtualization 10geographies 4 Net Optics Confidential and Proprietary
  5. 5. Poor Performance Impacts Business 53% Customer Satisfaction 44% Decreased User Productivity 44% Increased IT Operations CostSource: 5 Net Optics Confidential and Proprietaryperformance-management-in-transformational-it-environments
  6. 6. Common Network Problems – Impact on ConnectivityCommon Application notSymptoms responding Application misbehaving Very slow response times Common Configuration Causes changes Malfunction of a device Application or device updates 6 Net Optics Confidential and Proprietary
  7. 7. Common Network Problems – Impact on VoIP Common Causes Delay, Jitter Out of order packet delivery Packet lossCommon VoIP not workingSymptoms Dropped calls Poor Call Quality 7
  8. 8. Common Network Problems – Impact on Outlook Unable to connect to Common Exchange Server Symptoms Very slow response times Intermittent connections Common Active Directory/Domain Controller not configured Causes properly High network Latency between the outlook and Exchange server RPC failure between outlook and Exchange server 8
  9. 9. Challenges Visibility • No visibility of network availability and performance • End users expected to alert on actual problems Complexity • Variety of Applications, Devices, Locations Increased Demands • Stringent SLAs • Guarantee high performance for all users 9 Net Optics Confidential and Proprietary
  10. 10. 3 Steps to Resolution Network/Application problem resolution life cycle: 1. Problem detection 2. Problem Isolation and Diagnosis 3. Resolution Isolate & Detect Resolve Diagnosis 10
  11. 11. Implementing a Proactive Approach / Selection Criteria Simple High Level Granular VoIP Historical Remote Manageable Cost Effective Data Access Net Optics Confidential and Proprietary
  12. 12. Business Impact of Proactive Network ManagementReduced Labor / Opportunity Costs • 50-70% of Network Engineers time is spent on trouble shootingProductivity Gains • Reduce end-user downtimeRevenue • Enable „Enterprise Amplification‟Customer Satisfaction • Improved call quality, more responsive applications, more responsive frontline employees across the entire organization 12
  13. 13. Net Optics APM Product line • Spyke: Designed for data center monitoring and management of SMB/SME customers • AppTap: A plug-and-play network and application performance monitoring solution for remote branch sites and small offices 13 Net Optics Confidential and Proprietary
  14. 14. Net Optics APM Product Line APM Products AppTap Spyke Network Performance Statistics P P NetFlow collection, export P P Historical data P P Multi-user support P P Application Monitoring P P Dashboard, alerting, reporting P P Flow Analysis P P Packet capture, export P P VoIP analysis, reporting P P Multi-network support P appTap Management P 14 Net Optics Confidential and Proprietary
  15. 15. End to End Visibility IP Phones Users Remote / Branch Offices Switch Main Office / Data Center Corporate LAN cloud Multiple appTap appliances IDS/IPS can be managed and Switch Mail Server monitored from a central Database Server Spyke console to provide Web Server end-to-end visibility Net Optics Confidential and Proprietary
  16. 16. Questions & Answers• Question & Answer• To sign up for our newsletter:• Thank you Net Optics, Inc. 408.737.7777 16 Net Optics Confidential and Proprietary 16