Personal resilience: are you sustainable?
Net Impact and Go Green event 3rd March 2016
Annabelle Foot @bellefoot
Annabelle works with public sector organisations to facilitate creativity and innovation. For
over 5 years she has delivered emotional intelligence training to teams, inspiring great
leadership and successful organisational change. As a professional geographer and flood risk
engineer she currently leads on flood-related EU and International engagement for the
This session covered:
what resilience is and why it is so important
how your mind works and the link between your emotional response and physical and mental well-being
how to recognise and manage your attitudes, emotions and behaviour to be personally and interpersonally
strategies that will enable you to develop your resilience and improve your performance
What is it and is it important?
All of us have times of stress and failure in our lives. But how we respond to these has a big impact on our effectiveness
and our wellbeing. As well as helping us to survive – Resilience helps us to grow and develop.
Not do with IQ – its about EQ (Emotional Quotient) or your emotional intelligence. Emotional intelligence is the habitual
practice of understanding and managing your attitudes, emotions and behaviour to be personally and interpersonally
Our mindset and attitude creates the climate for our interactions. The first step to effective engagement is awareness of
our own climate (self and others) - Manage and choose how to behave
Content message = 7%
Tone of voice = 36%
Body Language = 57%
If your mindset or attitude is incongruent (incompatable or mismatched)
with your behaviour: The CLIMATE overwhelms
How do I do it?
Feelings are part of our physiology and have a profound effect on our energy, performance and health. Skillful
management of emotions creates the potential for better relationships and greater effectiveness both at work and in
your personal life. Feelings and emotions are at the core of inspirational leadership, trust and building the right climate
The Feelings Wheel
How are you are feeling right now?
Can you identify your emotions?
Can you describe them to yourself without using the words ‘good’, ‘fine’ or ‘okay’?
How do these emotions manifest themselves physically?
Am I resilient?
We can’t cope with all that business – what defences do you use when you
go RED? Intro to RED and GREEN mindsets.
ACTIVITY – Getting stuff done
• How do you feel when performing at your best?
• Describe the emotions (e.g. happy, excited, positive, hopeful, calm)
• Then describe what this feels like physiologically (e.g. heart rate, stature, energy levels)
• How can you capture that and build on it to increase resilience?
How do I increase my resilience?
ACTIVITY – Getting stuff done
• What percentage of time do I spend in each zone?
• What is the impact of each zone on my performance, relationships and well-being?
• What situations, people or triggers pull me into the Survival or Burnout zones?
• What activities do I undertake to move between the Performance and Renewal zones? (TOP TIPS)
Climate - your attitude towards yourself and others
influences every interaction. What is the climate you create?
Openness - is about how we are with ourselves and others.
Open with self (increase awareness of wants, feelings,
concerns, physiological triggers and reactions). Open with
others (increase trust). Share thoughts, feelings, perceptions
- Not about sharing full personal history! Check in. Your
truth, not the truth - e.g. this is what is going on for me...
Ask, “if only 10% were true...”. Share with awareness
(what’s going on for me really) and responsibility (what’s my
Choice – YOU ARE IN CONTROL about is about self accountability, the key to personal empowerment. Options and
choices are affected by levels of openness - “I choose to...” vs “I’m stuck with...”
Recognise that you can make choices all the time (work, home, friendships, who to talk to, what to say) but that not
choosing is also a choice.
Beware the unhelpful voices in your head (the gremlins!) “I’ll never...” “I’m hopeless at...” “I can’t...”
Practice exercising choice every day