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Gen-i is responsible for the critical task of managing voice, mobile, VoIP and data networks for many clients. Fulfilling this task requires attention to detail as network downtime can have dramatic effects on a client's business, and VoIP is one particular area where end users demand a high standard of performance and availability.
As a provider of integrated ICT services and solutions, Gen-i works closely with its clients to meet its own internal SLA policies, and those developed in conjunction with each individual client. Changes in the VoIP market, and the arrival of a large, multi-national banking client, led Gen-i to invest in reporting and infrastructure analysis tools to improve its SLAs for IP telephony services.
Read more here: https://www.netiq.com/success/stories/fishburns-llp.html