The Changing Role of the CIO


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The Changing Role of the CIO

  1. 1. Chapter 2 The Changing Role of the CIO In the last post the CIOs’ top ten business priorities were identified and it was argued that these do not fit into the traditional remit of the CIO. Many are seeing these new responsibilities falling into a number of distinct roles, with individual CIOs combining different roles to create their own unique portfolio of responsibilities. The roles are: Chief Digital Officer The chief digital officer is responsible for digital delivery of services, communications, marketing, and processes. One in five CIOs already acts in this capacity, according to Gartner, leading digital commerce and channels and being responsible for evolving the business to embrace digital transformation , while 5-6% of companies actually have someone with this title. For example, Fox News, Guardian News & Media, and MGM Resorts are just a handful of companies who have a separate chief digital officer position, in addition to the CIO. Chief Outsourcing Officer The chief outsourcing officer is responsible for outsourcing as many noncore services as possible while ensuring value, reliability, and security. The new wave of technology has commoditised parts of IT that were previously thought of as core competencies. As such, a much larger range of business applications can now be outsourced to save money. For the COO, a key role is deciding what can be outsourced and what must be kept in-house. There is a need to focus on activities that add value or differentiate, divesting themselves of anything that does not. The COO must also orchestrate a mosaic of suppliers and ensure consistent levels of reliability, security, and performance. The portfolio of suppliers may or may not include in-house teams and IT assets such as data centres. Chief Cloud Broker The chief cloud broker is responsible for finding the right cloud providers, applications, and technology partners and integrating them. The chief cloud broker needs to be adept at evaluating, adopting, and orchestrating a collection of cloud application, services, and providers, whether they are in a private, public, or hybrid cloud. They also need to ensure that data in the cloud is secure and well managed, moving from multiple management tools to a single, integrated system that can manage their entire environment. Brokering cloud services provides business IT problems with another solution, a solution that changes the focus from technology to service relationships and being able to manage this is a new essential area of expertise.
  2. 2. Follow us on: © 2014 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo, Go further faster, Data ONTAP, Flash Accel, Flash Cache, Flash Pool, FlexCache, FlexClone, FlexShare, FlexVol, MetroCluster, MultiStore, NearStore, OnCommand, RAID-DP, SnapManager, SnapMirror, SnapRestore, Snapshot, and SnapVault are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. Mac is a registered trademarks of Apple Inc. Windows and Windows Server are registered trademarks of Microsoft Corporation. ESX and VMware are registered trademarks of VMware, Inc. Linux is a registered trademark of Linus Torvalds. Intel is a registered trademark of Intel Corporation. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. Chief Insight Officer The chief insight officer is responsible for data collection, storage, processing and analysis; helping to turn raw information into insights that can improves business decision making. By effectively leveraging data for analysis, the IT department can become an organisation’s intelligence agency enabling the rest of the organisation to make smarter decisions. The vast majority of executives would welcome this. They feel that they could make better decisions if they had tools to turn existing data into usable insights. The use of big data will become a key basis of competitive advantage and growth for a number of individual companies. Chief Innovation Officer The chief innovation officer is perhaps the biggest opportunity presented by the latest developments to IT. The chief innovation officer would be responsible for leading the way to new business opportunities and new ways of doing business through technology. Essentially, they would be more business engineers than IT engineers. Learning to harness the power of disruptive technology is the answer to the “innovator’s dilemma,” which threatens successful incumbent businesses. These five roles have been made necessary due to the latest IT developments detailed. While some organisations have begun to embrace these, either incorporated into the CIO’s remit or as an entirely new position within the C-Suite, others are yet to take action. It is arguable that by ignoring new technological opportunities businesses will not be able to remain competitive, or even get off the ground in the first place. 1. technology-everywhere-companies-it-departments-mixed About NetApp NetApp creates innovative storage and data management solutions that deliver outstanding cost efficiency and scale to meet changing needs. Discover our passion for helping organizations around the world go further, faster at Go further, faster®