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Success Story                                        Regional Cancer Center                                        Improve...
“Our staff members are spoiled by the performance that NetApp storage delivers for our MOSAIQ EMR system, but, more import...
Primary Data Center                                                                                                       ...
“NetApp helps reduce our IT capital and operating expenses, which frees up budget for important activities such as clinica...
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Regional Cancer Center Improves EMR System Access and Patient Care with NetApp


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Challenge: Keep pace with significant growth in health information from an enterprise-wide EMR system and stringent HIPAA requirements.

Solution: Provide 24/7 access to a 100% digital environment with the high- availability NetApp FAS3210 and FAS2050 storage systems.

Published in: Technology, Health & Medicine
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Regional Cancer Center Improves EMR System Access and Patient Care with NetApp

  1. 1. Success Story Regional Cancer Center Improves EMR System Access and Patient Care with NetAppAnother NetAppsolution delivered by: Customer Profile These pathways enable patients treated KEY HIGHLIGHTS Since 1987, The Regional Cancer at any UPMC Cancer Center affiliate Industry Center (RCC) of Erie, Pennsylvania, to receive the same state-of-the-art Healthcare has been providing expert outpatient evidence-based care. cancer care to patients in northwestern The Challenge Technology plays a vital role in the Pennsylvania. Governed by partnering Keep pace with significant advanced patient care provided by hospitals the University of Pittsburgh growth in health information RCC physicians and staff. For example, Medical Center (UPMC) Hamot and from an enterprise-wide EMR the organization uses a wide variety Saint Vincent Health System, RCC is system and stringent HIPAA of imaging capabilities such as x-rays, committed to providing comprehensive requirements. mammography, computed tomography, care for patients with cancer and blood and CT scans to support the diagnosis The Solution disorders through advanced research of cancer and the monitoring of treat- Provide 24/7 access to a 100% and leading-edge medical oncology, ment progress. Also, every department digital environment with the high- hematology, radiation oncology, and depends on an integrated electronic availability NetApp® FAS3210 other treatments. Board-certified medical records (EMR) system for and FAS2050 storage systems. physicians and a staff of more than documenting care and viewing patient 160 provide care to thousands of records, and works with 100% paper- Benefits regional residents each year. less patient charts. and helped drive virtualization The Challenge For these and other systems, data to 85% Keeping pace with significant growth in health information availability is critical to delivering supe- rior care to RCC patients day after day. patient care workflow The Regional Cancer Center physicians “When we removed paper charts from provide a full range of cancer treatments, our patient care environment, our system care with high-availability including advanced radiation therapy, availability requirements escalated,” EMR system chemotherapy, and innovative cancer says Julie Cardman, director of Infor- therapies through clinical trials. At the mation Technology at RCC. “We must cost-effective, enterprise- forefront of cancer treatment, RCC maintain continuous availability of class data center physicians have access to UPMC patient charts and other files for our Cancer Centers’ Clinical Pathways, staff to effectively treat patients, and which provide guidelines for drug and for the RCC to generate revenue.” radiotherapy management of cancer.
  2. 2. “Our staff members are spoiled by the performance that NetApp storage delivers for our MOSAIQ EMR system, but, more important, NetApp provides the high system uptime that is absolutely necessary to providing uninterrupted cancer treatment.” Julie Cardman In 2008, RCC affiliated with UPMC than an iSCSI-connected SAN. The The IT team established automated Cancer Centers, expanding the type RCC needed both protocols to support hourly backups with NetApp Snapshot™ of radiation therapies offered and there- its EMR system and maintain iSCSI technology, leveraging SnapRestore® fore significantly increasing its storage SANs for its production and disaster technology when needed to restore requirements for diagnostic imagery. recovery environments. data to its original state, in most In early 2011, its MOSAIQ Oncology cases in under an hour. The team uses EMR system required a major upgrade. “We made a strategic decision to SnapMirror® technology to replicate To provide top system performance, standardize on NetApp storage, which data hourly to the secondary site for support an aggressive virtualization effectively reduces our capex and opex,” disaster recovery purposes. strategy, and promote a positive end- says Cardman. “NetApp flexibility and user experience moving forward, RCC multiprotocol support allow us to lever- NetApp storage provides the foundation needed to upgrade its storage environ- age our existing IT investments while for the healthcare center’s MOSAIQ ment as well. “It was time for the RCC storage management capabilities allow dedicated oncology information system. to transition to a storage solution that a single storage manager on our IT The EMR system offers the RCC fully could manage the growing demands of staff of five to manage the entire unified integrated diagnosis and treatment our complex business applications and NetApp storage environment. NetApp workflows, as well as practice manage- virtualized environment,” says Cardman. clearly supports our lean IT strategy.” ment functions such as scheduling, billing, authorizations, and electronic The Solution The clustered storage environment reimbursement. Providing 24/7 access to a provides important controller failover to 100% digital environment support RCC’s disaster recovery plan, NetApp also supports other RCC appli- which includes FAS3210 storage sys- cations such as Microsoft® Exchange Working with strategic technology pro- tems in its enterprise-class data center Server 2007 for e-mail and Microsoft vider The Forquer Group, a participant and FAS2050 storage systems at its SQL Server ® 2005 and 2008 for the in the NetApp Partner Program, RCC ® MOSAIQ database and other miscella- selected the cost-effective NetApp offers us exceptional protection from a neous clinical systems. The organization FAS3210 clustered storage system SAN outage due to failed disks, which protects these environments using solution to meet the high-availability is critical since we operate without integrated NetApp SnapManager ® for demands of its healthcare applications. paper patient charts to fall back on,” Microsoft Exchange and SnapManager The flexible solution supports RCC’s says Cardman. Backup power and for Microsoft SQL Server. physical and virtual servers, offering NetApp data protection capabilities tight integration with the facility’s Business Benefits help enable the organization’s systems VMware® virtualization technologies Enabling continuity of patient care and data to be protected in the event and important multiprotocol support. of a severe storm, power outage, or Effective data protection and disaster At the time, the Elekta MOSAIQ other disaster, with patient care never recovery are critical to protecting active oncology platform required deployment skipping a beat. and archived RCC patient records as through a Fibre Channel SAN rather mandated by the Health Insurance
  3. 3. Primary Data Center DR Site Microsoft Exchange Server 2007 VMware ESX Servers VMware ESX Servers Microsoft SQL Server 2005/2008 NetApp Snapshot Technology iSCSI NetApp SnapRestore iSCSI NetApp SnapDrive FC SAN NetApp SnapManager for Microsoft Exchange NetApp FAS2050 NetApp SnapManager for SQL Server NetApp SnapMirror NetApp Deduplication NetApp FAS3210 Cluster NetApp Single Mailbox Recovery Running on NetApp Data ONTAP 7.3.5 NetApp RAID-DPFigure 1) Regional Cancer Center storage infrastructure.Portability and Accountability Act patient accounting, and other staff in applications unsupported in virtual caring for patients. NetApp Snapshot environments,” says Chris McCarthy,access to patient data is vital to and SnapRestore technologies also network administrator at RCC. “We’reenabling ongoing RCC patient care support RCC business continuity by achieving additional efficienciesand time-sensitive cancer treatments. enabling the IT team to quickly restore through NetApp deduplication, suchNetApp data protection capabilities, inadvertently deleted presentation as reducing file share storage by up tonondisruptive recovery, and advanced materials, spreadsheets, file directories, 45%. Also, NetApp storage managementsystem performance meet the demand- and other business data. ® operatinging storage and patient care needs of the system interface are straightforward to Enterprise-class storageRCC organization. The FAS3210 system at a midsize price use, which enhances staff productivity.provides the RCC with enterprise-class Overall, NetApp helps reduce our IT With a lean IT staff and a midsizeavailability in its production environment. capital and operating expenses, which organization’s budget, RCC depends frees up budget for important activities“Our staff members are spoiled by on NetApp storage efficiency and such as clinical research and advancedthe performance that NetApp storage robust storage management capabilities. radiation technology.”delivers for our MOSAIQ EMR system, The FAS3210 storage system supportsbut, more important, NetApp provides RCC’s aggressive virtualization strategy Paving the way for morethe high system uptime that is neces- and virtualized workloads. cancer treatment innovationsary to providing uninterrupted cancer Looking to the future, The Regional Tight integration between NetApp Cancer Center is well prepared fortreatment,” says Cardman. “A normal storage and VMware ESX servers in the managing continued data growth andcourse of radiation therapy involves a primary and secondary data centers for expanding its patient care servicespatient coming in for treatment every has resulted in the elimination of 32 as new opportunities arise. Theweekday for 45 or 60 days. When physical servers and achieving 85% FAS3210 storage system offers RCCthey’re trying to fight cancer, we don’t virtualization to date. The IT staff can the scalability to cost-effectively adaptwant our patients to miss a single treat- quickly deploy virtual servers in either to changing workloads and growingment because our EMR system isn’t environment by mirroring data using storage requirements.available. NetApp helps to ensure that NetApp SnapMirror. Virtual machinesdoesn’t happen.” include application servers, a test “For years, NetApp has effectivelyStaff members depend on the continu- Microsoft SQL Server, Web servers, supported our growth. NetApp storageous availability of the MOSAIQ system Microsoft Windows® management flexibility and disaster recovery technol-regardless of how many staff members servers, and more. ogies were instrumental to the RCCaccess it simultaneously. The FAS3210 successfully establishing our enterprise- “To optimize our IT infrastructure, class data center in 2008,” says system, designed for demand- we’re running every application we “NetApp efficiency and storage man-ing performance and bandwidth can via virtual servers on NetApp agement capabilities were crucial to ourrequirements, supports RCC registra- and VMware, with the exception oftion, scheduling, physician, pharmacy,
  4. 4. “NetApp helps reduce our IT capital and operating expenses, which frees up budget for important activities such as clinical research and advanced radiation technology.” Chris McCarthy Network Administrator, The Regional Cancer Center ability to accommodate rapidly growing SOLUTION COMPONENTS diagnostic imagery that resulted from our affiliation with UPMC Cancer NetApp Products Protocols Centers, and growing data from our NetApp FAS3210 clustered Fibre Channel EMR system. It’s critical that we invest storage system iSCSI in technologies like NetApp storage NetApp FAS2050 storage systems that will allow us to continue to provide Third-Party Products expert services to our patients while VMware ESX Servers seizing opportunities to advance patient SnapManager for Microsoft Microsoft SQL Server 2005/2008 care. We’re getting every bit of value Exchange from NetApp that we had hoped for.” Microsoft Exchange Server 2007 SnapManager for Microsoft SQL Server Partner SnapMirror The Forquer Group ® technology Snapshot technology SnapRestore Single Mailbox Recovery NetApp creates innovative storage and © 2012 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. data management solutions that deliver Specifications are subject to change without notice. NetApp, the outstanding cost efficiency and accelerate SnapManager, SnapMirror, SnapRestore, and Snapshot are trademarks or registered trademarks of NetApp, Inc. in the United States and/ or other countries. VMware is a registered trademark of VMware, Inc. passion for helping companies around the Microsoft, SQL Server, and Windows are registered trademarks of Microsoft Corporation. All other brands or products are trademarks or world go further, faster at registered trademarks of their respective holders and should be treated as such. CSS-6536-0412 Go further, faster ®