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#NERDERYWEBINAR @THE_NERDERY
YOUR HOSTS
Justin Holman
QA Controller
@TheOnyxEgg
Ryan Carlson
Technology Evangelist
@ryanca...
#NERDERYWEBINAR @THE_NERDERY
OVERVIEW
1
2
3
4
The Hidden Cost of Miscommunication
How You Can Prepare Yourself
Buzz Word B...
#NERDERYWEBINAR @THE_NERDERY
THE HIDDEN COST OF
MISCOMMUNICATION
CHAPTER
1 OF 5
#NERDERYWEBINAR @THE_NERDERY
DISSECTING
THE TEXTBOOK
PROJECT
#NERDERYWEBINAR @THE_NERDERY
#NERDERYWEBINAR @THE_NERDERY
THE TEXTBOOK PROCESS
Quality
Assurance
UX / Visual
Design
Development
1 2 3
#NERDERYWEBINAR @THE_NERDERY
A TEXTBOOK SITUATION
Paperwork
Signed
Meet the
Project Team
Kickoff Meeting
Scheduled
#NERDERYWEBINAR @THE_NERDERY
THE COST OF EDUCATION
SPM Lead Dev UX QA Lead AE SE
#NERDERYWEBINAR @THE_NERDERY
#NERDERYWEBINAR @THE_NERDERY
THE COST OF EDUCATION
BILLABLE NON-BILLABLE
#NERDERYWEBINAR @THE_NERDERY
NON-BILLABLEBILLABLE...
#NERDERYWEBINAR @THE_NERDERY
REALIZED COSTS
TEXTBOOK RATE: $150/HOUR
Scope of Work Discussion: $750
Wireframes vs. Visual ...
#NERDERYWEBINAR @THE_NERDERY
The single biggest problem in
communication is the illusion
that it has taken place.
“
– Geor...
#NERDERYWEBINAR @THE_NERDERY
HOW YOU CAN PREPARE YOURSELF
CHAPTER
2 OF 5
#NERDERYWEBINAR @THE_NERDERY
Unfamiliar Lingo
Unfamiliar with Process
Making Assumptions
WHAT JUST HAPPENED HERE?
#NERDERYWEBINAR @THE_NERDERY
COMMON
BREAKDOWNS
#NERDERYWEBINAR @THE_NERDERY
#NERDERYWEBINAR @THE_NERDERY
USER EXPERIENCE:
WIREFRAMES vs. VISUAL DESIGN
#NERDERYWEBINAR @THE_NERDERY
WIREFRAMES vs. VISUAL DESIGN
WHAT THEY ARE: WHAT THEY MEAN TO YOU:
Your visual vocabulary For...
#NERDERYWEBINAR @THE_NERDERY
UX PHASES
Discovery Definition Information
Architecture
Wireframes Visual Design
#NERDERYWEBINAR @THE_NERDERY
DEVELOPMENT
SCOPE OF WORK
#NERDERYWEBINAR @THE_NERDERY
SCOPE OF WORK
WHAT IT IS: WHAT IT MEANS TO YOU:
A timetable Know when things will be done
Ass...
#NERDERYWEBINAR @THE_NERDERY
DEVELOPMENT PHASES
Project
Kickoff
UX Phase Scope of
Work
Development QA Handoff
#NERDERYWEBINAR @THE_NERDERY
QUALITY ASSURANCE
SUPPORTED ENVIRONMENTS
#NERDERYWEBINAR @THE_NERDERY
SUPPORTED ENVIRONMENTS
WHAT IT IS: WHAT IT MEANS TO YOU:
Need to be specificCombination of ha...
#NERDERYWEBINAR @THE_NERDERY
QA PHASES
Scope of
Work
Development Test Plan QA Handoff QA Testing
#NERDERYWEBINAR @THE_NERDERY
BUZZ WORD BINGO
CHAPTER
3 OF 5
#NERDERYWEBINAR @THE_NERDERY
BUZZWORD LIGHTNING ROUND
UX
¼ Information Architecture
Dev QA
¼ User Research
¼ Contextual In...
#NERDERYWEBINAR @THE_NERDERY
2
3
4
5
VIEWER POLL
IN YOUR EXPERIENCE, WHO’S
RESPONSIBLE FOR THE MOST
CONFUSING JARGON?
Sale...
#NERDERYWEBINAR @THE_NERDERY
THE REAL
COST SAVINGS
OF CLARITY
CHAPTER
4 OF 5
#NERDERYWEBINAR @THE_NERDERY
#NERDERYWEBINAR @THE_NERDERY
QUALITY
ASSURANCE
USER
EXPERIENCE
DEVELOPMENT
1 2 3
PAYING THE MISCOMMUNICATION TAX
#NERDERYWEBINAR @THE_NERDERY
QUALITY
ASSURANCE
USER
EXPERIENCE
DEVELOPMENT
1 2 3
PAYING THE MISCOMMUNICATION TAX
#NERDERYWEBINAR @THE_NERDERY
QUALITY
ASSURANCE
USER
EXPERIENCE
DEVELOPMENT
1 2 3
PAYING THE MISCOMMUNICATION TAX
#NERDERYWEBINAR @THE_NERDERY
NEXT STEPS
CHAPTER
5 OF 5
#NERDERYWEBINAR @THE_NERDERY
WHAT CAN I DO?
Make sure you understand
Make sure you’re speaking the
same language
Ask early...
#NERDERYWEBINAR @THE_NERDERY
APPLYING
THE 4 C’S
CLARITY
CONSISTENCY
CONFIDENCE
COHESION
#NERDERYWEBINAR @THE_NERDERY
WRAP UP
1
2
3
4
The Hidden Cost of Miscommunication
How You Can Prepare Yourself
Buzz Word Bi...
#NERDERYWEBINAR @THE_NERDERY
QUESTIONS?
#NERDERYWEBINAR @THE_NERDERY
Topic suggestions or questions? webinar@nerdery.com
More answers online at http://nerdery.com...
Mastering Interactive Development Lingo
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Mastering Interactive Development Lingo

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Due to unfamiliar and sometimes confusing language, interactive projects can end up costing more or take longer to complete than they were supposed to. One of the primary contributors to project delay is a result of what we like to call the “Miscommunication Tax.” In this webinar we took the opportunity to talk through some of the lingo that consistently lends itself to miscommunications during a development project. If you are selling interactive projects, working on interactive projects, or would like to hear what a user experience designer, a developer, and quality assurance engineer have to say about confusing terms and how to create clarity around them, you’ll want to tune in.

Watch the video recording and get access to the bonus downloadable content:
http://blog.nerdery.com/2014/03/webinar-mastering-interactive-development-lingo/

Published in: Technology
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Mastering Interactive Development Lingo

  1. 1. #NERDERYWEBINAR @THE_NERDERY YOUR HOSTS Justin Holman QA Controller @TheOnyxEgg Ryan Carlson Technology Evangelist @ryancarlson Joshua Paro UX Designer Sherman Bausch Developer @ShermanB
  2. 2. #NERDERYWEBINAR @THE_NERDERY OVERVIEW 1 2 3 4 The Hidden Cost of Miscommunication How You Can Prepare Yourself Buzz Word Bingo The Real Cost Savings of Clarity Next Steps5
  3. 3. #NERDERYWEBINAR @THE_NERDERY THE HIDDEN COST OF MISCOMMUNICATION CHAPTER 1 OF 5
  4. 4. #NERDERYWEBINAR @THE_NERDERY DISSECTING THE TEXTBOOK PROJECT #NERDERYWEBINAR @THE_NERDERY
  5. 5. #NERDERYWEBINAR @THE_NERDERY THE TEXTBOOK PROCESS Quality Assurance UX / Visual Design Development 1 2 3
  6. 6. #NERDERYWEBINAR @THE_NERDERY A TEXTBOOK SITUATION Paperwork Signed Meet the Project Team Kickoff Meeting Scheduled
  7. 7. #NERDERYWEBINAR @THE_NERDERY THE COST OF EDUCATION SPM Lead Dev UX QA Lead AE SE #NERDERYWEBINAR @THE_NERDERY
  8. 8. #NERDERYWEBINAR @THE_NERDERY THE COST OF EDUCATION BILLABLE NON-BILLABLE #NERDERYWEBINAR @THE_NERDERY NON-BILLABLEBILLABLEBILLABLEBILLABLE SPM Lead Dev UX QA Lead AE SE
  9. 9. #NERDERYWEBINAR @THE_NERDERY REALIZED COSTS TEXTBOOK RATE: $150/HOUR Scope of Work Discussion: $750 Wireframes vs. Visual Design Discussion: $450 Supported Environments Discussion: $1500
  10. 10. #NERDERYWEBINAR @THE_NERDERY The single biggest problem in communication is the illusion that it has taken place. “ – George Bernard Shaw
  11. 11. #NERDERYWEBINAR @THE_NERDERY HOW YOU CAN PREPARE YOURSELF CHAPTER 2 OF 5
  12. 12. #NERDERYWEBINAR @THE_NERDERY Unfamiliar Lingo Unfamiliar with Process Making Assumptions WHAT JUST HAPPENED HERE?
  13. 13. #NERDERYWEBINAR @THE_NERDERY COMMON BREAKDOWNS #NERDERYWEBINAR @THE_NERDERY
  14. 14. #NERDERYWEBINAR @THE_NERDERY USER EXPERIENCE: WIREFRAMES vs. VISUAL DESIGN
  15. 15. #NERDERYWEBINAR @THE_NERDERY WIREFRAMES vs. VISUAL DESIGN WHAT THEY ARE: WHAT THEY MEAN TO YOU: Your visual vocabulary Form improves function Look and feel … and more Function meets form Layout and functionality All present and accounted for? Does it do what it needs to do?Interactions between elements
  16. 16. #NERDERYWEBINAR @THE_NERDERY UX PHASES Discovery Definition Information Architecture Wireframes Visual Design
  17. 17. #NERDERYWEBINAR @THE_NERDERY DEVELOPMENT SCOPE OF WORK
  18. 18. #NERDERYWEBINAR @THE_NERDERY SCOPE OF WORK WHAT IT IS: WHAT IT MEANS TO YOU: A timetable Know when things will be done Assumptions about the project What is needed How your site/app will behave An outline of features A reference for what will be builtThe work that will be performed
  19. 19. #NERDERYWEBINAR @THE_NERDERY DEVELOPMENT PHASES Project Kickoff UX Phase Scope of Work Development QA Handoff
  20. 20. #NERDERYWEBINAR @THE_NERDERY QUALITY ASSURANCE SUPPORTED ENVIRONMENTS
  21. 21. #NERDERYWEBINAR @THE_NERDERY SUPPORTED ENVIRONMENTS WHAT IT IS: WHAT IT MEANS TO YOU: Need to be specificCombination of hardware/OS/software Environments QA tests Check software functions/looks as designed Environments Development targets Can limit functional/visual options Environments users use Best ROI to reach your users
  22. 22. #NERDERYWEBINAR @THE_NERDERY QA PHASES Scope of Work Development Test Plan QA Handoff QA Testing
  23. 23. #NERDERYWEBINAR @THE_NERDERY BUZZ WORD BINGO CHAPTER 3 OF 5
  24. 24. #NERDERYWEBINAR @THE_NERDERY BUZZWORD LIGHTNING ROUND UX ¼ Information Architecture Dev QA ¼ User Research ¼ Contextual Inquiry ¼ Visual Design ¼ Template ¼ GIT, SVN, VCS ¼ FE Dev, BE Dev ¼ Unit Test ¼ API ¼ CMS ¼ UAT ¼ Penetration Testing ¼ Vulnerability Assessment ¼ Regression Testing ¼ Issue Tracker (JIRA, Trac)
  25. 25. #NERDERYWEBINAR @THE_NERDERY 2 3 4 5 VIEWER POLL IN YOUR EXPERIENCE, WHO’S RESPONSIBLE FOR THE MOST CONFUSING JARGON? Sales Team Project Manager 1 User Experience Team Development Team Quality Assurance Team
  26. 26. #NERDERYWEBINAR @THE_NERDERY THE REAL COST SAVINGS OF CLARITY CHAPTER 4 OF 5 #NERDERYWEBINAR @THE_NERDERY
  27. 27. #NERDERYWEBINAR @THE_NERDERY QUALITY ASSURANCE USER EXPERIENCE DEVELOPMENT 1 2 3 PAYING THE MISCOMMUNICATION TAX
  28. 28. #NERDERYWEBINAR @THE_NERDERY QUALITY ASSURANCE USER EXPERIENCE DEVELOPMENT 1 2 3 PAYING THE MISCOMMUNICATION TAX
  29. 29. #NERDERYWEBINAR @THE_NERDERY QUALITY ASSURANCE USER EXPERIENCE DEVELOPMENT 1 2 3 PAYING THE MISCOMMUNICATION TAX
  30. 30. #NERDERYWEBINAR @THE_NERDERY NEXT STEPS CHAPTER 5 OF 5
  31. 31. #NERDERYWEBINAR @THE_NERDERY WHAT CAN I DO? Make sure you understand Make sure you’re speaking the same language Ask early; ask often Continue to ask early; ask often
  32. 32. #NERDERYWEBINAR @THE_NERDERY APPLYING THE 4 C’S CLARITY CONSISTENCY CONFIDENCE COHESION
  33. 33. #NERDERYWEBINAR @THE_NERDERY WRAP UP 1 2 3 4 The Hidden Cost of Miscommunication How You Can Prepare Yourself Buzz Word Bingo The Real Cost Savings of Clarity Next Steps5
  34. 34. #NERDERYWEBINAR @THE_NERDERY QUESTIONS?
  35. 35. #NERDERYWEBINAR @THE_NERDERY Topic suggestions or questions? webinar@nerdery.com More answers online at http://nerdery.com Questions & Answers will air on The Nerdery’s podcast THANK YOU FOR ATTENDING

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