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Benefits Management &
Change Management
a symbiotic
relationship!
Merv Wyeth
Neil White
3P [initiatives]3P [initiatives]
Benefits Realisation
Management
Benefits Realisation
Management
Change ManagementChange M...
Speaker Profile : Merv Wyeth
25 years Police Service
Programme & Business Change
ICT, Web & Mobile Information
Project...
ProgM SIG Mission
“To provide a forum for effective
learning and development, that
promotes the science, discipline, tools...
Speaker Profile: Neil White
22 yrs RAF (Engineering)
Change Management 20yrs
Business Improvement (SEI CMMI) -
Assessor...
Benefits Management SIG
‘To develop and promote benefits
management as a core driver of
successful project, programme
port...
The SIG’s mission is to ‘improve
the change capability of
organisations, teams and
individuals’
Enabling Change SIG
3P [initiatives]3P [initiatives]
Benefits Realisation
Management
Benefits Realisation
Management
Change ManagementChange M...
the predictable alongside the totally unexpected!
Our ever changing world
The increasing number of change
drivers include:
Globalisation
Economy
Technological
Environmental
Innovation
Regulation
D...
a recurring pattern of continuous and transformational change ...
The Theory and Practice of Change Management, Hayes, 200...
3P [initiatives]3P [initiatives]
Benefits Realisation
Management
Benefits Realisation
Management
Change ManagementChange M...
Positioning of related disciplines
Note: this order of precedence helps ensure organisational
changes meet the required bu...
Strategic Direction
Vision
“Describes an end state. Short, inspirational, aspirational and memorable.
The cornerstone for ...
Programme Management Definition [1]
A temporary, flexible organization,
created to coordinate, direct and oversee
the impl...
Programme Management Definition [2]
“A group of related projects and change
management activities
that together achieve be...
Programme Management Definition [3]
“The application of knowledge, skills,
tools and techniques to a program to
meet the p...
Programme Management Definition [4]
A group of interrelated projects and
other activities
managed in a coordinated way
to ...
Projects [APM, BoK6]
Generic 3P [Initiatives]Lifecycle
Programmes [MSP, 2011]
Organisational
Strategy
Change
Portfolio
3P [initiatives]3P [initiatives]
Benefits Realisation
Management
Benefits Realisation
Management
Change ManagementChange M...
Confidence
Method &
process
Accurate
InformationInvolvement
Just Cause
Respect
?
What people ‘need’ to know but often don’...
Benefits Realisation Management enables an end-to-
end context for change to be established & maintained
Benefits Realisat...
A Benefits Management Model
5
Practices
7
Principles
Benefits
Management
Practices
Benefits Management – 5 Practices
Identify & Quantify
Value & Appraise
Plan
Realize
ReviewBe...
Align benefits with strategy
Start with the end in mind
Utilize successful delivery methods
Integrate benefits with perfor...
BRM Process Overview
Assures that an organisation’s investment in change is wholly
beneficial and aligned to its business ...
Benefits Realisation and Stakeholders
3P [initiatives]3P [initiatives]
Benefits Realisation
Management
Benefits Realisation
Management
Change ManagementChange M...
Directive
Elective
Low
Engagement
Potential
High
Engagement
Potential
representative
response
curve
Engagement potential v...
Change Challenge - Individuals
Adams, Hayes & Hopson (1976)
Change Challenge - Organisations
The Blind Men and the Elephant
John Godfrey Saxe (1816-1887)
IP2 Spectrum of Public Participation
Increasing Level of Public Impact
Inform
Consult
Involve
Collaborate
Empower
IAP2 the...
The sting in the tail!
Capability factor
Culture factor
3P [initiatives]3P [initiatives]
Benefits Realisation
Management
Benefits Realisation
Management
Change ManagementChange M...
#EventROI Methodology
Designing Events for high ROI
Summary – Audience Responses
3P [initiatives]3P [initiatives]
Benefits Realisation
Management
Benefits Realisation
Management
Change ManagementChange M...
APM Online
For Further information
LinkedIn
The Association for Project Management (Official group)
Facebook
Association f...
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
16th October - Change Management and P3
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16th October - Change Management and P3

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16th October - Change Management and P3

  1. 1. Benefits Management & Change Management a symbiotic relationship! Merv Wyeth Neil White
  2. 2. 3P [initiatives]3P [initiatives] Benefits Realisation Management Benefits Realisation Management Change ManagementChange Management Context for Organisational Change Context for Organisational Change #EventROI#EventROI Presentation structure Speaker intros Sendsteps familiarisation Speaker intros Sendsteps familiarisation
  3. 3. Speaker Profile : Merv Wyeth 25 years Police Service Programme & Business Change ICT, Web & Mobile Information Project Management Consultant #eventroi “Help speakers engage & audiences participate in creating memorable events with high impact and value” APM SIG Steering Group [SSG] ProgM SIG Chair Benefits Management SIG Committee
  4. 4. ProgM SIG Mission “To provide a forum for effective learning and development, that promotes the science, discipline, tools and techniques of programme management”
  5. 5. Speaker Profile: Neil White 22 yrs RAF (Engineering) Change Management 20yrs Business Improvement (SEI CMMI) - Assessor & Assessment Team Lead Transformation Change Management Benefits & Business Change MSc Change Management ‘an ardent believer that the ability to change is more important than the required changes themselves’ APM Enabling Change SIG – Change Futures Pillar lead Benefits Management SIG Committee
  6. 6. Benefits Management SIG ‘To develop and promote benefits management as a core driver of successful project, programme portfolio and change management’
  7. 7. The SIG’s mission is to ‘improve the change capability of organisations, teams and individuals’ Enabling Change SIG
  8. 8. 3P [initiatives]3P [initiatives] Benefits Realisation Management Benefits Realisation Management Change ManagementChange Management Context for Organisational Change Context for Organisational Change #EventROI#EventROI Presentation structure Speaker intros Sendsteps familiarisation Speaker intros Sendsteps familiarisation
  9. 9. the predictable alongside the totally unexpected! Our ever changing world
  10. 10. The increasing number of change drivers include: Globalisation Economy Technological Environmental Innovation Regulation De-regulation An inability to respond effectively = high risk of organisational failure Context for Change Management
  11. 11. a recurring pattern of continuous and transformational change ... The Theory and Practice of Change Management, Hayes, 2007 ‘Punctuated equilibrium’
  12. 12. 3P [initiatives]3P [initiatives] Benefits Realisation Management Benefits Realisation Management Change ManagementChange Management Context for Organisational Change Context for Organisational Change #EventROI#EventROI Presentation structure Speaker intros Sendsteps familiarisation Speaker intros Sendsteps familiarisation
  13. 13. Positioning of related disciplines Note: this order of precedence helps ensure organisational changes meet the required business needs
  14. 14. Strategic Direction Vision “Describes an end state. Short, inspirational, aspirational and memorable. The cornerstone for delivery of a strategy” Strategic Objectives
  15. 15. Programme Management Definition [1] A temporary, flexible organization, created to coordinate, direct and oversee the implementation of a set of related projects and activities in order to deliver outcomes and benefits related to the organization’s strategic objectives. Managing Successful Programmes [2011]
  16. 16. Programme Management Definition [2] “A group of related projects and change management activities that together achieve beneficial change for an organisation” Definition: APM BoK, 6th edition
  17. 17. Programme Management Definition [3] “The application of knowledge, skills, tools and techniques to a program to meet the programme requirements and to obtain benefits and control not obtained by managing projects independently” PMI Lexicon of Project Management terms. V.2 (2012)
  18. 18. Programme Management Definition [4] A group of interrelated projects and other activities managed in a coordinated way to realize benefits contributing towards the strategic objectives” ISO Standard on Programme Management
  19. 19. Projects [APM, BoK6] Generic 3P [Initiatives]Lifecycle Programmes [MSP, 2011] Organisational Strategy Change Portfolio
  20. 20. 3P [initiatives]3P [initiatives] Benefits Realisation Management Benefits Realisation Management Change ManagementChange Management Context for Organisational Change Context for Organisational Change #EventROI#EventROI Presentation structure Speaker intros Sendsteps familiarisation Speaker intros Sendsteps familiarisation
  21. 21. Confidence Method & process Accurate InformationInvolvement Just Cause Respect ? What people ‘need’ to know but often don’t ? Resources
  22. 22. Benefits Realisation Management enables an end-to- end context for change to be established & maintained Benefits Realisation Management Organisational Challenges & Vision Responsive, Competitive & Change enabled Benefits Realisation ‘factor’
  23. 23. A Benefits Management Model 5 Practices 7 Principles
  24. 24. Benefits Management Practices Benefits Management – 5 Practices Identify & Quantify Value & Appraise Plan Realize ReviewBenefits Management Practices
  25. 25. Align benefits with strategy Start with the end in mind Utilize successful delivery methods Integrate benefits with performance management Manage Benefits from a portfolio perspective Apply effective governance Develop a value culture Benefits Management - 7 Principles
  26. 26. BRM Process Overview Assures that an organisation’s investment in change is wholly beneficial and aligned to its business development strategy Vision Strategic Objectives Functional Objectives Manage Benefits Changes
  27. 27. Benefits Realisation and Stakeholders
  28. 28. 3P [initiatives]3P [initiatives] Benefits Realisation Management Benefits Realisation Management Change ManagementChange Management Context for Organisational Change Context for Organisational Change #EventROI#EventROI Presentation structure Speaker intros Sendsteps familiarisation Speaker intros Sendsteps familiarisation
  29. 29. Directive Elective Low Engagement Potential High Engagement Potential representative response curve Engagement potential v nature of change
  30. 30. Change Challenge - Individuals Adams, Hayes & Hopson (1976)
  31. 31. Change Challenge - Organisations
  32. 32. The Blind Men and the Elephant John Godfrey Saxe (1816-1887)
  33. 33. IP2 Spectrum of Public Participation Increasing Level of Public Impact Inform Consult Involve Collaborate Empower IAP2 the International Association for Public Participation is the preeminent international organization advancing the practice of public participation http://www.iap2.org/
  34. 34. The sting in the tail! Capability factor Culture factor
  35. 35. 3P [initiatives]3P [initiatives] Benefits Realisation Management Benefits Realisation Management Change ManagementChange Management Context for Organisational Change Context for Organisational Change #EventROI#EventROI Presentation structure Speaker intros Sendsteps familiarisation Speaker intros Sendsteps familiarisation
  36. 36. #EventROI Methodology Designing Events for high ROI
  37. 37. Summary – Audience Responses
  38. 38. 3P [initiatives]3P [initiatives] Benefits Realisation Management Benefits Realisation Management Change ManagementChange Management Context for Organisational Change Context for Organisational Change #EventROI#EventROI Presentation structure Speaker intros Sendsteps familiarisation Speaker intros Sendsteps familiarisation
  39. 39. APM Online For Further information LinkedIn The Association for Project Management (Official group) Facebook Association for Project Management Twitter @APMProjectMgmnt Slideshare slideshare.net/assocpm Google+ Association for Project Management YouTube youtube.com/APMProjectMgmt

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