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Outside Sales Rep - Languages & Teenagers Abroad 2015 -1

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Outside Sales Rep - Languages & Teenagers Abroad 2015 -1

  1. 1. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com Language. Culture. Adventure. OSRMANUAL
  2. 2. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com www.languagesabroad.com www.teenagersabroad.com
  3. 3. 3 Partner Manual Index Welcome ................................................................................................................... AtaGlance Contact Info................................................................................................................ Accreditation.............................................................................................................. Overview..................................................................................................................... Most Popular Destinations/Languages..................................................................... SampleSchedule......................................................................................................... Tuition......................................................................................................................... Social Program............................................................................................................ Accommodation.......................................................................................................... Top Selling Features.................................................................................................... OurSchools GeneralOverviewofSchools....................................................................................... GeneralAtmosphereofSchools.................................................................................. SchoolFacilities........................................................................................................... Instructors................................................................................................................... Participant Demograph- ics............................................................................................... Demographic Statistics.............................................................................................. HeadOfficeStaff.......................................................................................................... Administration Office................................................................................................. LanguagePrograms&TeachingMethodologyandMission Levels & Learning Outcomes...................................................................................... Sample Schedule........................................................................................................ Courses&Programs Language Courses...................................................................................................... Specialized Programs................................................................................................. University/College&PreparationCourses................................................................. Tuition......................................................................................................................... List of Extracurricular Activities................................................................................ First Day of Class........................................................................................................ Accommodations Homestay..................................................................................................................... Furnished, Shared Apartments.................................................................................. Page 5 Page 6 Page 6 Page 6 Page 6 Page 7 Page 7 Page 7 Page 7 Page 8 Page 9 Page 9 Page 9 Page 10 Page 10 Page 11 Page 12 Page 12 Page 15 Page 15 Page 16 Page 17 Page 18 Page 18 Page 19 Page 20 Page 22 Page 22
  4. 4. 4 FurnishedStudioApartments.................................................................................... School Residences...................................................................................................... Terms&Conditions Permits, Passports & Vi- sas.......................................................................................... DepositPayments....................................................................................................... Payment Schedule...................................................................................................... Change of Program..................................................................................................... Notice of Cancellation................................................................................................. Refund Policy............................................................................................................... LateArrivals&Absences............................................................................................ EarlyReturns............................................................................................................... Grievances................................................................................................................... Arrival & Departure Dates.......................................................................................... Course Levels.............................................................................................................. Class Hours & Schedule.............................................................................................. OrganizedSocialActivities......................................................................................... School Rules & Regulations........................................................................................ Liability........................................................................................................................ RightstoImage&FilmMaterial.................................................................................. BookingProcedure Enrolling....................................................................................................................... Confirmation................................................................................................................ Payment...................................................................................................................... Page 23 Page 23 Page 24 Page 25 Page 25 Page 26 Page 26 Page 27 Page 27 Page 28 Page 28 Page 28 Page 28 Page 29 Page 29 Page 29 Page 30 Page 30 Page 31 Page 31 Page 31
  5. 5. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com Dear Partner, Thank you for taking the time to read this document. It contains important information for building a strong working relationship. After knowing more about our schools, our initiatives and our activities, and our “General Regulations”, we hope that you would please return the page entitled “Agreement” complete with a signature by fax or email. Our contact infor- mation is listed within. Understanding the contents of this Manual will help us enjoy a meaningful, durable and trusting relationship. All participant enrolments are subject to the General Conditions & Regulations, which become legally binding on acceptance of enrolment by Languages Abroad/Teenagers Abroad – Language Travel Holidays Group. By Languages Abroad/Teenagers Abroad accepting and processing an applicant’s electronically submitted or hand written registration, agents and representatives, along with the applicant agree to accept Languages Abroad/Teenagers Abroad General Conditions & Regulations. Thank you for taking the time to read through our Manual and for choosing to work with Languages Abroad/Teenagers Abroad – An intimate network of over 60 schools worldwide, spanning more than 20 languages. We greatly appreciate the opportunity of creating a meaningful business relationship with you! Alexia Galanopolous,
  6. 6. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com At a Glance Minimum Age 12 Maximum Class Size 15 Number of Levels 6 Absolute Beginners Accepted Yes Number of Destinations 60 Number of Languages Offered 20 Average Number of Participants - High Season 250 Overview 6 MostPopularDestinations • Paris • Rome • Beijing • Prague • Barcelona • Play del Carmen • Florence MostPopularLanguages • English • Spanish • French • German • Korean • Italian • Chinese Headquarters: Located in Toronto, Canada Address: 59 Adelaide St. E, M5C 1K6 Telephone #: North America +1-800-219-9924, Europe +44 1273 201435 Email: info@languagesabroad.com, info@teenagersabroad.com Website: www.languagesabroad.com, www.teenagersabroad.com ContactInformation TheQualityofourLanguagecourseshavebeenevaluated,approvedandaccreditedbythefollowing: • British Council • Languages Canada • Instituto Cervantes • ALTO (Association of Language Travel Organizations) • ACCET (Accrediting Council for Continuing Education and Training) • FDSV (Fachverband deutscher Sprachreiseveranstalter) • FELTOM (Federation of English Language Teaching Organizations in Malta)
  7. 7. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 7 8:30 - 9:00 AM Breakfast 9:00 - 12:00 AM In-class language lessons 12:00 - 1:00 PM Lunch Break 1:00 - 4:00 PM In-class language lessons 4:00 - 7:00 PM Organized cultural activities/outings 7:00 - 8:30 PM Dinner 8:30 - 10:00 PM Free Time SampleScheduleofDailyActivities Schools generally operate between the hours of 8:30 A.M and 5:30 P.M. This timetable will vary depending on the location and culture. Please see the individual school for a more ac- curate schedule. TuitionPriceIncludes • Standard/Intensive/Private lessons as booked • Online Placement Test prior to arrival • Full use of teaching material and instructional tutorials • Type of accommodation as selected • Language Proficiency Certificate at the end of program • Cultural activities (may depend on chosen destination) • Access to Wi-Fi on school property Social&CulturalProgram(Thiswillvarybasedonlocation) • Movies (free as offered by the school) • Lectures & Seminars (free as offered by the school) • Music & Video activities (free as offered by the school) • Guided tours & excursions (additional fee) • Lunches & Dinner (additional fee) • Extracurricular activities (additional fee) AccommodationTypes • Homestay (single room/double room, half-board/full-board) (offered at all schools) • Private Apartments (where applicable) • Student Residences (where applicable) • Hostels (where applicable) • Hotels (where applicable)
  8. 8. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 8 TopSellingFeatures-BytheNumbers • A unique opportunity that combines studying a widely spoken language with a holiday to a top destination. • Access to top tourist destinations around the world, including but not limited to: Paris, Rome, Barcelona, London, Beijing, Nice, Madrid, Berlin, New York, Montreal, Prague and Moscow. • All staff members at all of our affiliated schools are well-educated, experienced and qualified under the respective govern- ing body. • Since 1983, Languages Abroad/Teenagers Abroad has been dedicated to a high-level of language instruction, overseas mentoring and exemplary customer service, all to ensure that every participant is able to achieve their short and long-term goals. • Our network of language institutions is over 60 worldwide, spanning more than 20 languages. We envision that by the year 2018, those numbers will grow to 100 destinations and 30 languages, respectively. • The same network has been evaluated, approved and accredited by the following governing bodies: British Council, Lan- guages Canada, Instituto Cervantes, ALTO, ACCET, FDSV, FELTOM and WYSE. • As an individual entity, Languages Abroad/Teenagers Abroad collectively and privately own over 30 schools and represents over 100 qualified language programs worldwide. • Worldwide, we operate 10 enrollment offices and work with agents from over 40 countries, helping to send over 35,000 international participants each year to pursue their dream of studying a language in a foreign country. • Our range of clients span all ages, nationalities and backgrounds, including students from university/college/high school, professionals, educators, groups, mature adults and teenagers. • At each destination, extracurricular and cultural activities are offered on a daily basis to help introduce participants to cul- tural traditions, values, norms and rituals particular to that region/country. Activities can include: cooking, dancing, diving, swimming, hiking and sightseeing. • All of our participant accommodations are located within a reasonable distance of the school campus and in safe, secure neighborhoods. All accommodations have been evaluated by an experienced member of our team, in accordance with the respective governing body requirements. • The majority of our offered language courses can be taken from a minimum of 1 week up to a maximum of 48 weeks (depending on the destination) to meet the requirements of all participants. • Class sizes are kept small and intimate (3-14 members) to facilitate maximum participant participation. • All locations feature free and easily accessible Wi-Fi and participant computers. • Our team of travel advisors is ready to assist all potential participants select the right language travel holiday based on individual needs, wants and desires.
  9. 9. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 9 Our Schools Minimum Age 12 Maximum Class Size 14 Number of Levels 6 Absolute Beginners Accepted Yes Number of Destinations 60 Number of Languages Offered 20 Average Number of Participants - High Season 250 Average Number of Participants - Low Season 50 Access to Computers and Wi-Fi Yes Access to all Study Materials Yes GeneralOverviewofSchools All of our associated schools maintain a high standard for all on-site facilities to ensure participants’ ongoing success and com- fort. Furthermore, on an annual basis, we employ a team of inspectors to review each school to guarantee that this stipulated standard is held and considered a top priority by every school manager. While we do sustain this overall standard, it is impor- tant to note that each school has a varying layout, design and atmosphere and depending on this, there will be a wide-range of amenities and features on-site. GeneralAtmosphereofSchools • Participant Nationality: international mix of participants (see statistics below) • Age Groups: generally, Languages Abroad enroll participants between the ages of 18 and 65. Teenagers Abroad on the other hand welcome participants aged 12 - 17. • Demographics: university/college and high school participants, professionals, executives and adventurists (see below) • School Capacity: 80 - 250 participants GeneralSchoolFacilities • Student lounge • Outdoor patio • Kitchen/kitchenette • Free Wi-Fi and computer access • Reading materials, fiction and non-fiction • Board games • Access to local television
  10. 10. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 10 Instructors All of our instructors are graduates of recognized universities, many of which speak several languages fluently. In most cases, they have studied languages at university and/or have enrolled at a language school abroad and have all been formally trained within a teaching capacity. Languages Abroad/Teenagers Abroad ongoing, regularly scheduled, in-house instructor training program includes workshops with international experts in foreign language instructing, which helps to maintain up-to-date teaching methodologies and strategies. As an accredited group of language schools recognized by several governing bodies, our instructor workshops and training campaigns have been evaluated and approved to reflect a stipulated set of standards. Thus, on an annual basis our instructors undergo a rigid performance review to maintain a high level of professionalism and quality within the classroom. Progress of the participants is continuously monitored and teachers regularly meet on a weekly basis to facilitate organization and ensure participants are placed at the right level and subsequently in the right courses. One of our major strengths is our circle of qualified and linguistically sound instructors. It is our belief that qualified instruc- tors produce qualified participants and thus, we work diligently with all of our staff members to ensure participant success is an ongoing progression. OurParticipantDemographics Our participants generally range from 12 to 80 years of age and are representative of many different cultural backgrounds. We welcome this diversity and encourage cross-cultural exchange and learning whenever possible. We believe this makes for a more interesting and enjoyable experience for participants. While we host a large percentage of university/college and high school participants, we have recently seen an increased num- ber of professionals who choose programs that combine vacation and language study. We also have many adult participants simply enjoying a well-earned, extended and exciting cultural adventure. Our language courses assist in providing the right blend of structure and human connection to participants pursuing either long and short-term goals while studying abroad. Languages Abroad/Teenagers Abroad participants come as individuals, couples, and in groups. The only requirement we hold is the desire to learn! Our educational methods, materials, activities, and tasks generally vary by group level to reflect the participants’ ability (to excel in a given learning environment). The majority of our participants hail from the United States, Canada, France, Germany, England and Spain, although, the international mix is much more pervasive. (See below)
  11. 11. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 11 DemographicStatistics By Country: • USA 7% • Canada 5% • France 4% • Germany 4% • China 4% • Japan 3% • Spain 3% • Russia 2.8% • England 2.7% • Australia 2.6% • Brazil 2.3% • Colombia 2.2% • Norway 2.2% • Sweden 2.2% • Saudi Arabia 2% • Other 53.2% By Age (Languages Abroad): • 18-25 43% • 26-40 36% • 40-65 17% • 65+ 4% By Age (Teenagers Abroad): • 16-17 67% • 14-15 28% • 12-13 5% By Gender: • Female 54% • Male 46%
  12. 12. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 12 Directing Manager and Business Development: Alexia Galanopoulos director@languagesabroad.com Languages Abroad Booking: Caley McCarney reservations@languagesabroad.com Teenagers Abroad Booking: Olga Maracheva bookings@teenagersabroad.com Online Marketing: Neil McMulkin, Randy Pang, Daniel Chong operations@languagesabroad.com HeadOfficeStaff AdministrationOffice The Administration Office is open from 8:30 AM to 5:00 PM. At the office, participants will get assistance for: • Customer Care • Medical Information • Visa Information • Information on cultural services • Airport transfer/pick-up/drop-off information • Flight confirmation, follow-up on lost luggage • Taxi information • Tourist information • Fax and mail services
  13. 13. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 13 Language Programs & Teaching Methodology and Mission Languages Abroad/Teenagers Abroad specializes in the field of instructing languages to international students, promoting a number of destinations around the world. We have been representing and operating schools in top destinations for over 30 years. Since 1983, it has been our mission to help enthusiastic participants achieve their language learning goals both in the short and long-term. Our study abroad programs are designed to fully immerse participants in the natural environment of the target language (and culture). We offer language programs for various age groups - teens, young adults and 50+. We work with a friendly team of highly qualified and experienced instructors, administrative staff, customer service, marketing professionals and interns to ensure that a quality product and service is available to all our of participants. We maintain that class sizes, with an average of 6-8 (and a maximum of 14) participants of the same level per class, to ensure an interactive and fast learning experience. It is our goal to help participants obtain a deep insight into social and cultural aspects of life abroad and thus, we place equal importance on the time participants spend beyond the classroom. Full immersion manifests itself as the participants interact with locals and participate in culturally specific activities. By promoting a clear balance between in-class and out of class learn- ing, our participants are able to acquire a comprehensive understanding of the given language and culture. While teaching components will differ slightly between schools, our courses and programs have invariably been developed from a communication based approach that focus on the four pillars of language instruction and acquisition (listening, speaking, reading and writing). Our foremost goal is communication, both oral and written. Furthermore, we attentively try to promote a lateral and consistent curriculum; however, based on access to materials and resources, it is subject to change school to school. We alternate between educational and published material in each language, along with authentic materials; such as newspapers, visual aids, magazines, radio and television broadcasts that introduce participants to local and cultural events. In-class lessons are always interactive and never teacher focused. In this way, we are promoting an active learning approach to the language acquisition process that participants will continue to employ long after they graduate from our programs. Many of our problem solving activities are done in pairs, to encourage the notion that learning a new language is accelerated by interacting with others.
  14. 14. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 14 Studying the myriad rules of a certain language does not bring true knowledge and fluency and therefore, only the use of the rational, analytical and conscious side of our brain is not sufficient in learning a language. In fact, we all, as native speak- ers of our own mother language, have NOT learned our language by reading and analyzing sets of grammar rules or through pedantic corrections (which ultimately cause frustration, fears, apprehension, and resentfulness). Rather, during childhood we needed to make our mistakes, to have our mistakes pass without people around continuously correcting us and frustrating our creativity and desire to express ourselves. In fact, what we all needed was a balance between corrections from outside “tutors” and learning through our own mistakes. The universal educational process commonly referred to as, trial and error. While it takes on average, four weeks to advance to the next level, because language learning is not an exact science, teach- ers will often use their discretion toward appropriate and deserving participant advancement. It is an academic achievement, which also involves a personal and psychological component and therefore some participants voluntarily repeat a particular level or delay advancement by a week in order to continue the study of particular structures. Since most programs are devel- oped by a communicative-based approach, our materials, activities and tasks are quite extensive and it is rare that the partici- pant will repeat the same activities, using the same materials. We have designed our program with this in mind.
  15. 15. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com Levels&LearningOutcomes Level Learning Outcomes (Samples) Level 1 (A0) Beginner Express wants, preferences, needs and likes/dislikes. Fill out simple forms. Describe people, objects, places, situations and events. Level 2 (A1) Elementary Give and respond to apologies, excuses and permissions. Express and respond to worry, disappointment and feelings. Request desired goods or services. Level 3 (A2) Pre-Intermediate Engage in a general conversation and keep conversation go- ing. Express and analyze opinions. Extract meaning/general ideas from written texts. Level 4 (B1) Intermediate Ask for recommendations and provide solutions to problems. Express hope, regret, gratitude and sympathy. Understand personal, general or specialized prose. Level 5 (B2) Pre-Advanced Obtain, organize and present information. Attract attention, express concern and seek advice. Understand purpose and meaning of complex forms, letters, etc. Level 6 (C1) Give and follow instructions on technical and non-technical tasks. Express indifference, approval, disapproval and inten- tions. Understand complex formal instructions in various settings. 8:30 - 9:00 AM Breakfast 9:00 - 12:00 AM In-class language lessons 12:00 - 1:00 PM Lunch Break 1:00 - 4:00 PM In-class language lessons 4:00 - 7:00 PM Organized cultural activities/outings 7:00 - 8:30 PM Dinner 8:30 - 10:00 PM Free Time SampleSchedule 15
  16. 16. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com Courses & Programs Minimum length of course 1 week Maximum length of course No maximum Length of each lesson 45 minutes Classes Monday to Friday Time to graduate from each level 4 weeks (at standard intensity) Maximum number of participants per class 14 Entrance test First day of class or online Beginner start dates Approximately every other week LanguageCourses GroupCourses Structure Description Part-time 10 lessons per week Designed for participants looking to study for a short period throughout the day. Standard 20 lessons per week Designed for participants looking for the complete language experience and are prepared to spend half the day in school. Intensive 30 lessons per week Designed for participants looking to study a language at an accelerated pace and are ready to spend the majority of the day in school. Super-Intensive 40 lessons per week Designed for participants looking to jump levels quickly and are ready to spend the duration of the day in school. PrivateCourses Structure Description Individual Course (one-to-one) As many lessons as requested Designed and arranged on an individual basis to meet the participant’s needs, for as many hours as required in a given period of time. Group Course As many lessons as requested Designed for two people who want to share a private language course, 16
  17. 17. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com GroupCourses Structure Description Multi-Destination Package Minimum 2 weeks per school. 20 - 40 lessons per week. Participants select between 2-4 destinations to learn a language. For example, a participant can learn French for 2 weeks in Nice, Paris and Montpel- lier, respectively. Language Activity Holiday Combines a language course with a chosen sport or activity. 20 - 40 lessons per week. Participants select a language, along with a sport or activity to learn. For example, a participant can study Span- ish in Malaga, while learning diving, golf, soccer or kayaking. Live & Learn Homestay Language Programs Study and live with your own personal teacher. 3 meals/day. Choice of 15, 20, 25 or 30 hours per week of language instruction. Cultural outings included. Instead of learning in-class, participants will live directly with a teacher as part of a homestay program. It is a private learning experience tailored to the participants’ specific learning needs and objectives. Available in all destinations. Business Language Programs 30 lessons per week. All languages available. This program helps participants prepare themselves for the business world. Study key terms, concepts and theories in a specific language. SpecializedPrograms 17
  18. 18. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com GroupCourses Structure Description TOEFL or IELTS Preparation 30 lessons per week. Designed to help intermediate to advanced participants study for these competitive English exams. Meant for participants looking to enter an English speaking university/college. University/College Pathways Program Designed for participants of advanced skill. Participants receive conditional let- ters of acceptance to universities and colleges around the world. We currently work with a network of nearly 200 schools worldwide. DELE Preparation 20 lessons per week Duration: 8 weeks Designed to help intermediate to advanced participants excel at the DELE (Spanish) exam. DELF Preparation 20 lessons per week Duration: 12 weeks Designed to help intermediate to advanced participants excel at the DELF (French) exam. DAF/DSH Preparation 20 lessons per week Duration: 8 weeks Designed to help intermediate to advanced participants excel at the DAF/ DSH (German) exam. CILS Preparation 20 lessons per week Duration: 8 weeks Designed to help intermediate to advanced participants excel at the CILS (Italian) exam. University/College&PreparationCourses 18 TuitionPriceIncludes • Standard/Intensive/Private lessons as booked • Online Placement Test prior to arrival • Full use of teaching material and instructional tutorials • Type of accommodation as selected • Language Proficiency Certificate at the end of program • Cultural activities (may depend on chosen destination) • Access to Wi-Fi on school property • Use of PC’s on school property • Course Materials (only at some locations)
  19. 19. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 19 Language Sport/Activity DestinationAvailable Spanish Cooking Playa del Carmen, Mexico; San Jose, Costa Rica; Quito, Ecuador Spanish Dancing Havana, Cuba; San Jose, Costa Rica; Quito, Ecuador Spanish Diving Malaga, Spain Spanish Golf Barcelona, Madrid & Malaga, Spain Spanish Horse-riding Madrid & Malaga, Spain Spanish Kayaking Malaga, Spain Spanish Rugby Malaga, Spain Spanish Soccer Malaga, Spain Spanish Tennis Barcelona, Madrid & Malaga, Spain French Cooking Paris, France French Golf France (all areas except Paris) French Horse-riding France (all areas except Paris) French Skiing Rhone-Alpes, France French Tennis France (all areas except Paris) French Wine Tasting (adult participants only) Provence, France German Cooking Germany (all areas except Stuttgart) German Dancing Berlin, Germany German Golf Berlin, Freiburg, Westphalia & Bavaria, Germany German Horse-riding Berlin, Freiburg, Westphalia & Bavaria, Germany German Wine Tasting Freiburg, Germany Arabic Skiing Dubai, UAE Italian Ceramics Sicily, Italy Italian Cooking Capo Vaticano & Sicily, Italy Italian Food & Wine Sicily, Italy Italian Hiking Sicily, Italy Italian Tennis Rome & Tuscany, Italy Italian Wine & Oil Tasting Rome, Italy ListofExtracurricularActivities
  20. 20. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 20 Mandarin Chinese Painting Beijing, China Mandarin Cooking Beijing, China Mandarin Tai Chi Beijing, China Portuguese Cooking Salvador, Brazil Portuguese Surfing Salvador, Brazil; Lisbon, Portugal FirstDayofClass(StandardLanguageProgram) At each school affiliated with languages abroad/teenagers abroad, there is a calendar that outlines the various start dates for each level. Every participant, regardless of level, will undergo a written and oral placement test, which in turn helps us place them at the right level. Intermediate and advanced speakers can ultimately begin every Monday, while beginners are encour- aged to follow the respective start dates. To encourage a high level of comfort and assurance, prior to beginning classes, every participant will go through a comprehen- sive orientation and information session that introduces school culture, participant progress, course structure, along with other important details to ensure participant success in a new city. All of this information will be covered and outlined in the Participant Orientation Manual that every participant will receive on the first day of class. Following the orientation and information session, participants will begin to transition into their chosen program and intro- duced to their fellow classmates and instructors. It is our goal to ease the participant into the classroom atmosphere, to once again, emphasize the notion that for participant success to occur, it is imperative for them to feel comfortable within their learning environment. Participants of the Language Holiday Program, after the in-class portion of the day, will proceed with an introduction to their chosen activity. On the second day of class, which in most cases will fall on a Tuesday, participants will get right into the swing of things in order to stay on top of assignments and in-class assessments.
  21. 21. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 21 Accommodations AHomeAwayFromHome Our language immersion programs offer a variety of accommodation options to match the interests and needs of every partici- pant. Based on location, participants will have a choice of several different options, from host families to private apartments to hotels. Regardless of the type of accommodation, we understand that our participants want to know they are staying in a clean, safe and comfortable environment while studying abroad. It is our goal to help a much as possible throughout this process so all of our participants share the feeling of “at home” while studying abroad with us! WedoOurHomeworksoYouDon’tHaveto Every school affiliated with the languages abroad/teenager’s abroad name has an accommodation coordinator who is respon- sible for finding the right accommodation option for each participant’s needs, and thus ensuring they are happy in their new environment. Wherever possible, our accommodations are used exclusively by the schools participants. IMPORTANTNOTES: Not all of our accommodation options are available in every location! Participants should check the respective schools for a list of available options. In most cases, junior participants (under the age of 18) will be limited to homestay and private residence. CloseandConvenient All of our selected accommodations, no matter the type, are usually within a maximum of 30 minutes from the school, and in some cases, depending on the size of the city, travel time may be as short as 5-15 minutes! In rare cases, mostly in larger cities, travel time can exceed 50 minutes. LengthofAccommodation Accommodation is included from the day before classes begin until the day after they conclude, which in most cases is Sunday to Saturday (except in a few cases such as the Middle East). Participants are expected to check out before noon on Saturday. Depending on availability, “extra nights” can be booked at an extra fee.
  22. 22. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 22 Homestay In most cases, Homestay receives the most attention from international participants. Living with a host family is probably the most effective and enjoyable way to become fully immersed and introduced to a particular language and culture. All families are carefully selected and are visited regularly by the school to ensure that our high standards are maintained. We also require that they live within a reasonable distance of the school, have ample living space and live in a clean, safe, and comfortable environment. Participants have access to all living areas within the home and in most cases are expected to share a bathroom with the fam- ily. All bed linens and pillows will be provided, however, we do suggest participants bring their own towels. In some cases, the family may provide a laundry service or laundry facilities, perhaps for a small additional charge. Our host families will always do their best to engage with the participant in regular conversation to provide a high level of comfort and acceptability. It is important, however, for the participant to remember that the host family will have different customs, habits and cuisine than they are generally unfamiliar with. Our host families range in demographics from young couples without children, to couples with children (of all age groups) to single adults. We always make an effort to match participants to a host family with common interests to create an ideal match. Prior to matching participants with families, we ask the participant to provide us with any medical requirements that need to be met, such as a non-smoking family, special diet or allergies. The more important the issue, the more important it is that the participant makes it clear at the enrollment stage. Many of our families provide participants with the option of a single room or shared room with another international partici- pant. Participants will have the choice of half-board (1 or 2 meals per day) or full-board (3 meals per day). The participant is not obliged to eat all meals with the family, although it is suggested that the participant notifies the family to minimize the chance of confusion and miscommunication. Furnished,SharedApartments Furnished apartments are well-suited to the participant looking for complete independence and privacy. It is ideal for mature participants who fully understand their individual needs and wants. Apartments are usually located within 20-30 minutes (travel time) from school. All apartments are shared amongst interna- tional participants and in most cases will be occupied by 2-5 individuals. It is therefore imperative for participants to know the importance of conflict resolution and shared space. Our apartments are co-ed, however, bedrooms will be allocated based on gender. Every participant will have his/her own, personal key and fob. All apartments come included with a shared, fully-equipped kitchen (including cooking utensils), an updated bathroom and separate living areas. The apartments will vary in size and number of bedrooms based on location.
  23. 23. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 23 We have different categories of apartments available for participants (availability will depend on location): •  Standard apartments (Apt1) •  Comfort apartments (Apt2) •  Comfort PLUS apartments(Apt3) The comfort and comfort plus upgrades offer guests a higher level of comfort: In general, they are more spacious and better equipped with newer and a wider range of amenities and appliances. Comfort Plus apartments are often located close to the beach or have a pool in the apartment complex. ALL apartment options are self catering, which means that meals are not included. Participants will be required to buy their own groceries and prepare their own meals. Often, cooking becomes a social event in the apartment and a great way for partici- pants to meet their roommates. Many participants have theme nights where they take turns preparing an authentic meal from their home country for the rest of the participants in the apartment. For the duration of the stay, participants will be living together and are expected to comply with the house rules. This means that common living areas must be kept clean and tidy at all times. In certain locations, we offer studio apartments, perfect for participants seeking optimal privacy, freedom and independence. This is the only option for participants who want their private quarters and do not want to share accommodation with others. Our Studio Apartments can vary significantly in size, layout and range of appliances. Similarly to shared apartments, all of our studio apartments are located 20-30 minutes from the school in safe and secure neighborhoods. They are all monitored regularly to ensure participants’ needs are met. FurnishedStudioApartments SchoolResidences Living in a school residence is similar to staying at a university or college dorm. Depending on the location, most school resi- dences offer a choice of single or double (twin) rooms and in some cases include an optional meal plan as well. The rooms are similar to hotel rooms and do not include kitchen facilities. Meals are provided in the school dining area or cafete- ria. (For more information on facilities provided, please refer to the individual school page).
  24. 24. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 24 Terms & Conditions Please be advised that these Terms & Conditions are effective of November 16, 2014 and override any previously written and/or printed versions. By signing the Languages Abroad enrollment form participants are thereby stating that they have read and agree to be bound by all Terms and Conditions of Languages Abroad/Teenagers Abroad. Participants have the option of agreeing to the terms & conditions in person or can do so online prior to registration. It is recommended that every participant and agent thoroughly read through the terms and conditions. Permits,Passports&Visas It is the responsibility of the participant to have a valid passport and all visas required to enter the specified country. Partici- pants should allow for sufficient time to apply for any required visas or permits. Only the consulate or embassy of the country the participant is visiting can advise him/her on the necessity of a visa and the time frame in which it needs to be applied for. Pleasenote: Should a participant require an invitation letter from the school in order to apply for a visa for the country of the program, the participant must request this at the time of enrollment. Languages Abroad charges a non-refundable fee of $120 USD for all invitations/letters, to be paid with the enrollment fees. Should the participant require the letter to be sent via a courier, there will be an additional fee of $60 USD involved. Visa letters will only be sent once full payment has been received and the program has been confirmed. Should a visa be declined or if it was not received, our policies are as follows: 14daysormorebeforedeparture: • Participants may postpone the program once without penalty OR • Provide Languages Abroad with a copy of the visa refusal and receive a refund of all fees minus $250 USD. Lessthan14daysbeforedeparture: • Participants may postpone a program for an additional fee of $75 USD OR • Should the participant choose to cancel a program (for any reason) within 14 days of departure, normal cancellation fees will apply. • Should participants choose to postpone a program for any length of time, a new letter of acceptance will need to be issued and sent to the indicated embassy (charges may apply).
  25. 25. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 25 DepositPayments We encourage participants to pay in full at the time of enrollment; however, at minimum, a deposit and enrollment form must be received before Languages Abroad will process a booking. (Note: The Multi destination package will require separate deposits for each program). The following non-refundable deposits are required of all participants: Forprogramsunder$2000: A non-refundable $400 USD deposit is due. Forprogramsexceeding$2000: A non-refundable deposit of 20% of the total fees is due. We will accept the following forms of payment: Credit Card, Check (made payable to “Inside Exploration Inc.”), Money Order or Bank Transfer. Should you choose to make a bank transfer, our bank details are available upon request. PaymentSchedule A non-refundable deposit is due at the time of enrollment. See above. The balance of all program fees is due no later than 45 days before the program start date. If final payment has not been received by 21 days prior to the start date, Languages Abroad/Teenagers Abroad has the right to cancel the program without notice. All deposits are non-refundable in this case. For programs booked less than 45 days prior to the start date, full payment is due.
  26. 26. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 26 ChangeofProgram All program changes must be confirmed by Languages Abroad/Teenagers Abroad at least 2 weeks in advance of the original program start date. Please note that this date will be considered the date we receive the notice by email, telephone or fax. Any additional payments due because of the change must be paid immediately. Any refunds owed will be sent by wire transfer upon completion of the program. PriortoProgramStart: Should a participant decide to change programs (dates, course type, accommodation and/or meal options) any time prior to departure, a charge of $75 USD will incur. This fee, however, will be waived if the participant upgrades program selection (for example from standard to intensive). AfterProgramStart: Should a participant decide to change programs (not including early returns - see below) once the program has begun, the participant is required to notify Languages Abroad/Teenagers Abroad by email, telephone or fax at least 2 weeks in advance of the desired change. In this case a change fee of $150 USD is due immediately. A maximum of four (4) changes will be allowed to any program, whether prior to or after the program start. NoticeofCancellation Notice of cancellation must be made by email, telephone or fax directly to Languages Abroad/Teenagers Abroad. The date of cancellation will be considered the date the written notification is received by our office. In this event, the deposit is non- refundable. 45+businessdayspriortodeparture: 100% refund of program fees. 30-44dayspriortodeparture: 70% refund of program fees. 15-29dayspriortodeparture: 50% refund of program fees.
  27. 27. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 27 1-14dayspriortodeparture: 10% refund of program fees Dayofcancellationornoshow: No refund Cancellation insurance is available at 2% of the total amount (minimum $75). The insurance fee must be settled at time of registration and will only apply if the participant cancels prior to departure due to health reasons (a written confirmation from the relevant doctor is required as proof). Cancellation insurance is not available for the Live & Learn program. RefundPolicy All refunds are processed within 2 - 4 weeks and issued by bank wire transfer or credit card (only if program fees were paid by credit card). Languages Abroad/Teenagers Abroad cannot guarantee a specific date on which participants will receive the pay- ment. Clients must provide the following details in order to have a transfer completed: BANK NAME BANK ADDRESS ACCOUNT HOLDER NAME ACCOUNT HOLDER ADDRESS ACCOUNT NUMBER SWIFT LateArrivals&Absences If a participant arrives late to a course or is absent during a course, no refunds will be granted for the missed days. Classes cancelled in honor of local public holidays will not be made up and are not subject to any refund. Specific public holidays can be found on the school price page on our website. We list holidays as accurately as we can; however, this information is intended only as a guide and is not guaranteed.
  28. 28. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 28 No refund will be given for early returns. However, if a participant must cancel a program due to personal reasons, they are advised to notify Languages Abroad/Teenagers Abroad by email, telephone or fax and we will review each claim on a case by case basis. Languages Abroad/Teenagers reserves the right to make final decision on any refunds. EarlyReturns Grievances Participants must inform the school staff immediately of any situation affecting the quality of the language program (includ- ing, but not limited to, in class instruction or accommodation). Languages Abroad/Teenagers Abroad reserves the right to refuse a refund if the participant declines to accept a reasonable solution offered to them by the school staff or Languages Abroad/Teenagers Abroad. Matters outside of the schools control or Languages Abroad/Teenagers Abroad shall not be consid- Arrival&DepartureDates Unless otherwise discussed, accommodation is available on the Sunday before the course begins until the Saturday following the end of the course. Extra night accommodations can be booked at the time of enrollment for an additional cost (subject to availability). We strongly recommend that participants wait to book flights until Languages Abroad/Teenagers Abroad has confirmed the program. If a participant has booked an airport pick-up or one is included in the program fee, Languages Abroad/Teenagers Abroad must receive the participant’s arrival information at least 2 weeks prior to the program start date. Airport pick-up includes transportation from the airport to participant accommodation. If there is no airport pick-up booked or included in the program fee and the participant does not send us arrival information, we can- not guarantee that the home stay family or residence landlord will be available at the time of arrival. Any additional costs (hotel, taxis, etc) incurred due to failure to provide Languages Abroad/Teenagers Abroad with arrival information at least 2 weeks in advance are the responsibility of the participant. CourseLevels Upon arrival, all participants (except absolute beginners) will take a written and oral test to determine their current English level in order to be placed in the appropriate classes. The test normally takes 15 to 30 minutes to complete. For some schools, an online test may be available. If this is the case, the test can be sent to the participant via email prior to the program start date. It is possible, though not common, that the results of the placement tests lead to cases of only a few participants within a particular class. In these cases, the school reserves the right to continue instruction as private or semi-private lessons with a reduced number of classroom hours. These situations are to be considered an upgrade to the program at no extra cost.
  29. 29. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 29 ClassHours&Schedule All lessons at all schools affiliated with Languages Abroad/Teenagers Abroad last a minimum of 45 minutes. Classes are sched- uled either in the morning or the afternoon (or both depending on selected intensity). Languages Abroad CANNOT guarantee specific scheduling requests made by participants. Scheduling is set by each school and may be affected by the program selected, the scheduling of classes after placement tests, number of participants enrolled in the school, etc. OrganizedSocialActivities Most schools offer organized activities after classroom hours. Depending on the activity, there may be a subsequent cost. The amount relates directly to the type activity and any associated costs (bus fares, museum entrance fees, etc). SchoolRules&Regulations Languages Abroad/Teenagers Abroad programs are designed for participants between the ages of 12 and 65 (Teenagers Abroad: 12-18, Languages Abroad: 18+). Appropriate supervision will be provided to all participants under the age of 18 in all circumstances and scenarios (in accordance with Teenagers Abroad supervision policy). Participants are expected to be courte- ous and respectful guests at all times throughout the program. Illegal drug use or abusive behavior at any age or alcoholic consumption by minors will not be tolerated and strictly enforced by program instructors and supervisors. Languages Abroad/Teenagers Abroad reserves the right to refuse to serve, to cancel and/or terminate participation for any person who fails to comply with the policies of the program provider (e.g. the school, tour operator, program organizer) or for any other reason deemed necessary in the sole discretion of Languages Abroad/Teenagers Abroad. We also reserve the right (without escort and without refund) to send home any participant who violates the rules stated above and throughout this document. In this event, the return trip will be at the expense of the participant.
  30. 30. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 30 Liability Program participants may be exposed to certain risks while studying abroad. These risks include, but are not limited to, acci- dent and/or sickness without readily available medical facilities, the forces of nature and acts of war. By signing the enrollment form the participant is acknowledging and assuming these varying risks. Participants in any Languages Abroad/Teenagers Abroad program waive any liability against Languages Abroad/Teenagers Abroad and its employees for any injury, loss, damage, accident, expense or delay caused by or related to means of transporta- tion or lodging (including host families). The participant understands that he/she is traveling under his/her own responsibility (if a minor, the parents or guardian assumes this responsibility) and releases Languages Abroad/Teenagers Abroad and its employees from any liability related to health and safety. Languages Abroad shall be responsible for providing the services outlined to the participant in the enrollment agreement. In the event that the services and accommodation outlined cannot be provided due to causes beyond the control of Languages Abroad/Teenagers Abroad, all efforts will be made to provide comparable services and accommodation. If, due to insufficient enrollment, a class or program has to be cancelled, Languages Abroad/Teenagers Abroad shall only be responsible for reimburs- ing the participant the amount of funds paid for the program (excluding any transportation expenses). By signing the Languages Abroad/Teenagers Abroad enrollment form participants are thereby stating that they have read and agree to be bound by all Terms and Conditions of Languages Abroad/Teenagers Abroad. RightstoImage&FilmMaterial By agreeing to our general terms and conditions, participants are accepting that Languages Abroad/Teenagers Abroad has the right to use any photos, video and sound recordings which may be products without cost implication or the need for a sepa- rate authorization from the participant throughout the course of a language program. These materials may be used by us for promotional and marketing purposes.
  31. 31. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com Booking Procedure Enrolling All prospective participants must fill out the Languages Abroad/Teenagers Abroad enrolment form, providing us with their personal information along with their language and destination choice. Upon receiving the enrolment form, a Languages Abroad/Teenagers Abroad representative will check program availability with the requested school and create an open book- ing (the program spot will not be guaranteed until Languages Abroad/Teenagers Abroad receives the minimum deposit- see below). Participants under the age of 18 must also have their legal guardian complete a waiver form, stating the participant understands Languages Abroad/Teenagers Abroad registration conditions along with the rules and regulations of the specified program. The enrolment and waiver forms can be found on the Languages Abroad/Teenagers Abroad websites, or students can contact a representative and have it sent via email. Participants have the option of filling it out and submitting it online, or can print out the form and email/fax it back to address provided. By filling out the enrollment form, participants are thereby agreeing that they have read and understood the terms & conditions outlined by Languages Abroad/Teenagers Abroad. Once Teenag- ers Abroad/Languages Abroad has received a participant’s completed enrolment form, a representative will send the program request to the school, confirming availability. In addition, an email outlining this process will be sent directly to the participant. Confirmation Participants can expect confirmation for their requested program within 24-48 hours in low season (September-March) and 3-5 days in high season (April-August). Once a representative receives this confirmation from the school, they will contact the participant by email, providing a program invoice and confirmation details. At this stage, the participant is asked to make a non-refundable deposit towards the total price, thus securing a place in the program. Payment A non-refundable deposit of $400.00 must be made for programs less than $2000.00 and a % 20 non-refundable deposit for programs exceeding $2000.00. The deposit can be made by credit card, bank wire transfer or cheque. The online credit card form is available for download on both websites (Languagesabroad.com, Teenagersabroad.com) or alternatively, participants can request that it is sent via email or fax. Payment is due no later than 45 days prior to departure. If a participant books within 45 days of a program start date, they must pay the full amount of the program at the time of the booking. Once final payment is received and processed, Languages Abroad/Teenagers Abroad will send the information package and any support- ing documents. Final payment can be made by credit card, bank wire transfer or cheque. 31
  32. 32. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com Partner Questionnaire 32 Contact Name: Job Title: Company Name: Company Address: Telephone/Fax No.: Email/Website: PersonalDetails AboutYourOrganization Type of Organization: Owner of Organization: Number of Years in business: Member of any agents’ associations? If so, please specify. Do you work with other language schools/colleges/universities? Yes No Name of Institution: (Contact name and contact details) 1. 2. Can we contact the above institutions for a business reference? Yes No
  33. 33. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com If NO, please provide one reference: Name: Organization: Relationship to your organization: Contact details: AboutYourMarket Where did you hear about Languages Abroad/Teenagers Abroad? Annually, how many students do you send to North America? Which programmes are of interest to your organization? Does your organization have a brochure? Yes No Does your organization have a website? Yes No How many students do you anticipate sending to Languages Abroad/Teenagers Abroad? TermsofBusiness What referal base per student will you be expecting? How do you expect commission to be compensated? Please provide any other relevant details pertinent to your organization: Thank you for your time in completing this form! Please return by email to info@languagesabroad.com/info@teenagersabroad.com or by fax to +1 (416) 925-5990 and we will contact you soon!
  34. 34. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com REPRESENTATIVE AGREEMENT: This document authorizes ..................................to act on behalf of Languages Abroad | Teenagers Abroad - SCI Travel Ltd (Sprachcaffe International), Alamein Road , Pembroke PBK1776, Malta (the School), in the matter of counseling and recruiting students to study at our schools. 1. Objective The School offers language courses in China, France, Germany, Italy, Morocco, Cuba, Mexico, Spain, Costa Rica, Ecuador, Malta, Canada, the UK, and the USA. The Agency shall be responsible for recruiting students to study at the School. The Agency is also responsible for ensuring that all the necessary travel arrangements for the students’ arrival and departure are completed according to their requests. Both parties have agreed to exchange all relevant information contributing to successful mutual cooperation and to provide students with all the documentation and consultation required for obtaining visas. The School shall admit students sent by the Agency according to the fees and dates published on the current price list. 2. Arrival and Departure The Partner and the School know that the arrival day is Sunday and the departure day is Saturday (with the exceptions pub- lished in the current brochure). Any changes made to this schedule are subject to extra costs, which the School will specify in its final confirmation to agents. 3. Enrolment Procedures and Enrolment Confirmation 1) When enrolling a student, the Agency is asked to collect all necessary fees (including the non refundable fees and the docu- ment shipping fee if required) and send the application form to the School. 2) Upon receiving the enrolment, the School will confirm the booking within 5 working days. 3) The School will send invoices and will provide information on gross price and service in its confirmation. If the Agency does not agree with the services/prices stated, the Agency should make immediate amendments in writing. Otherwise, the school will be of the understanding that its terms are accepted. 4. Confidentiality Policy Both parties agree that all information provided will be used exclusively for confidential review by our accrediting bodies, for application processing, and for statistical purposes. 5. Dispute Resolution Policy In the event of disputes, the Agency will be asked to discuss the issue with the relevant Marketing Manager. If a resolution still cannot be reached, the School will refer to dispute resolution policies which have been set forth by their accrediting bodies like British Council, Instituto Cervantes or Accet. For Canadian schools, Languages Canada’s Dispute Resolution Policy will be used as a final means of solving irreconcilable disputes, which will include jurisdiction under Canadian law if necessary. It is the respon- sibility of the Agency to be aware of these policies and counsel their students accordingly. In the case of cancellations prior to the course start (not related to visa issues), the following fees will apply: level, smaller group courses or private tutorials for a reduced amount of lessons will be provided instead. Under the rare circumstances of the School being forced to cancel, all fees paid for services will be refunded
  35. 35. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 6. Payment for Individual Students The Agency is obliged to make full payment for services to individual students at least 28 days after the commencement of the course. A copy of the bank transfer should be sent to the school. All bank-transfer expenses will be covered by the Agency. Payments may also be made by credit card with a 2% surcharge. In the case of payment failure: • the School cannot guarantee to provide the relevant services to the students. • the School will charge an interest rate of 1% on outstanding amounts for every 30 days delayed. 7. Payment for groups For services rendered to closed groups, payments should be made as follows: • 20% of the total amount after receiving the invoice • The remaining balance should be paid 28 days before the course commencement. 8. Rebooking Rebooking is possible, terms and conditions are shown in your brochure. Afterwards we will do our utmost, but cannot guarantee the fulfillment of the request made, further more the rebooking charge may also exceed the $65 / 50€ / 40£. 9. Commission The agreed-upon commission will be: - 15% on the tuition + registration fees + and 5% on accommodation placement fee and the first 4 weeks of accommodation This commission will apply to all adults classes except Toronto school. · 15% on total package prices of the current price list (Tuition+ Registration fee, accommodation + placement fee, transfers + all supplements). This commission will apply to a. All Juniors; b. All groups 10. Cancellations in case of visa refusal In the case of a visa refusal we will refund all fees minus the non refundable registration fee (and shipping fee if applicable), as long as the student provides the letter of refusal issued by the embassy at the latest 14 days before departure or as soon as possible. After this date, we will consider the participation of the student as confirmed and normal cancellation / rebooking fees will ap- ply. In cases where the visa has not yet been issued 15 days before departure, we strongly recommend postponing the course. In this case, the first rebooking fee will not be charged.
  36. 36. www.languagesabroad.com info@languagesabroad.com www.teenagersabroad.com info@teenagersabroad.com 11. Normal Cancellations Cancellation up to Worldwide except USA In USA, except New York New York 28 days 10%, max 250€ / 200£ / $350 max $250 No charge 15-27 days 25%, max 300€ / 250£ / $500 max $250 No charge 1-14 days 50%, max 600€ / 500£ / $800 max $250 No charge Thereafter (incl. after course commencement) 90%, max 1000€ / 850£ / $1250 max $250 No charge In order to provide the letter of acceptance required by the embassy for issuing a visa, 40% of the total amount should be paid together with an additional charge of non-refundable 80 EUR/ 65 GBP/ 120 USD or equivalent (in USA and Canada this amoun- tis included in the registration fee); non-refundable shipping fees may apply. In the case of a visa refusal a full refund, minus the mentioned non refundable registration fee (and shipping fee if applicable), can only be made if the student provides the letter of refusal issued by the embassy at the latest 14 days before departure. After this date, we will consider the participation of the student as confirmed and cancellation / rebooking fees will apply. In cases where the visa has not yet been issued 15 days before departure, we strongly recommend postponing the course. In this case, the first rebooking fee will not be charged. After arrival, please consult the School for its refund policies. The U.S schools will follow the cancellation / withdrawal policies as established by ACCET and the respective U.S. state. Insurance on cancellation fees is available. This is 2% of the total amount (a minimum of $65 / 50€, non-commissionable). The insurance must be settled upon registration and will only apply if a student cancels prior to departure due to health reasons (on receipt of written confirmation from the relevant doctor). In the unlikely event the School is not able to create a group course due to it not having enough students at the same time/ 11. Contract Term and Renewal Policy This agreement shall remain valid until cancelled in writing by either party, giving one month’s notice. 12. No additions and/or amendments to the present agreement shall be valid unless they are made in writing, stipulated in the supplements, and signed by both parties. 13. Duration of the contract The present agreement will be valid for one year after issue. Partner Name: Partner Representative: SCI Travel (Sprachcaffe International) Date: ______________________________

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