Vmsl Portfolio Of Services

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Vmsl Portfolio Of Services

  1. 1. VMSL SERVICE PORTFOLIO “Working in partnership to achieve results is at the heart of our solution”.<br />RICHARD UNDERWOOD<br />
  2. 2. Services<br />The Company focus is on providing quality services that offer a real and tangible pay back for the investment made by customers.  <br />The Company Directors have a wealth of experience gained from working within both the public and private sectors.<br /> <br />VMSL has increased its portfolio of both public and private sector customers largely through its reputation of providing quality services at competitive prices. <br />VMSL is proud of its achievements in supporting its customers whether in delivering projects and services, writing bids and tender submissions or providing interim management support.<br />
  3. 3. VMSL Services<br />Shared service feasibility studies and implementation<br />Business Transformation <br />Lean Reviews<br />Change Management<br />Management Consultancy<br />Interim Management <br />BPO Support<br />Bid and Tender Submission Support<br />Procurement<br />Training and development<br />Customer Service Support<br />Revenue and Benefits system migrations and EDMS conversions<br /> <br />
  4. 4. Richard Underwood<br />Richard is an experienced Interim and Project Manager who has worked on Shared Services, BPO Contracts, Change and Business Transformation implementations with a track record of delivering effective training for Management and Customer Services. Richard has worked for major Private and Public Sector clients designing, reviewing and implementing solutions for Shared Services, Change and Business Transformation, Outsourcing and in-shoring and off-shoring activities. He has also effectively project managed major system migrations.<br />Richard’s expertise extends to transformation of Customer Services including face to face, Call Centre and e-solutions to enhance service performance, reduce costs and increase customer satisfaction. Richard also has considerable experience of re-structuring organisations within a highly visible political and unionised environment. <br />
  5. 5. Neil Gann<br />Neil is an experienced consultant with expertise in project and contract management, procurement and interim management. He has effectively managed high profile service procurements resulting in significant savings to clients, managed contracted services on behalf of clients and overseen the successful in house return of previously outsourced services. <br />He also has significant expertise in writing and submitting PQQ and Bid submissions on behalf of companies tendering for work specifically within the Local Government market place. <br />Neil has experience of delivering major transformation projects on behalf of clients including co-locating services and associated implementation of customer self-service arrangements, standardisation of processes and procedures and achievement of cashable savings. <br />He also has expertise in conducting feasibility studies, due diligence and service reviews in relation to outsourcing and shared services. <br />
  6. 6. Clients<br />Basildon Borough Council<br />Chelmsford Borough Council<br />Mid-Bedfordshire District Council<br />South Bedfordshire District Council<br />Central Bedfordshire Unitary Authority <br />Stafford Borough Council<br />Eastbourne Borough Council<br />London Borough of Brent<br />London Borough of Lambeth<br />London Borough of Harrow<br />Collect Services Ltd<br />Dukes Bailiffs Ltd <br />Accenture<br />Phoenix Commercial Collections Ltd<br />Southend Borough Council<br />ESP Advance<br />
  7. 7. Testimonials<br /> “We have recently used VMSL to procure our Bailiff Services contract.  The consultant was a highly experienced and knowledgeable professional in Revenues and Benefits Services.  He was exceptional in managing the project, preparing the contract documentation, preparing and driving the evaluation process forward and ultimately delivering the project within the timescale specified.  Professional advice was given throughout the process which was invaluable not just in choosing our preferred supplier, but also in terms of managing exit arrangements.  Based on the excellent service received, I would not hesitate to use VMSL again”.<br /> <br /> Nick Ducatel<br /> Revenues Manager<br /> Eastbourne Borough Council.<br /> December 2009<br />
  8. 8. Testimonials<br /> In April 2008, the Central Bedfordshire unitary team for Revenues and Benefits required resources to take the two existing District Revenues and Benefits teams through the harmonisation of processes and migration onto a single system by December 2009. VMSL provided Richard Underwood as a Senior Revenues and Benefits Manager to take Central Bedfordshire safely through year end billing on two Revenues and Benefits systems and to develop processes for post vesting day on the 1st April 2009 and the single system migration in December.   Clive Jones, Assistant Director of Business Transformation and Customer Services says: “Without Richard’s experience, we would never have been able to have been up and running for vesting day.  VMSL also had the contacts within the sector to bring the skilled resources for the migration from Academy to Civica Open revenues. Without the team of resources brought in by VMSL, the migration onto a single system would not have happened in time for year end billing”.<br />  Clive Jones <br /> Assistant Director Business Transformation and Customer Services, <br /> Central Bedfordshire Council <br /> February 2010<br />
  9. 9. Testimonials<br /> “VMSL provided excellent technical project management support to a major service redesign involving a number of different internal and external organisations and partners. The expertise of the project manager enabled the project outcomes to be delivered and mitigated risks.  The project manager was professional and facilitated positive working relations with different audiences and agendas”.<br /> <br /> Patricia McFarlane<br /> Head of One Stop Service (Operations)<br /> London Borough Brent<br /> July 2010<br />
  10. 10. Testimonials<br /> “I have commissioned consultancy support from VMSL for a number of projects and interim management positions over the past 5 years and have always been impressed with their professionalism, knowledge, commitment and quality of work produced.  Over the past 10 months they have project managed a major tender exercise for Revenues and IT services in Brent which they have completed on time and within budget. The VMSL consultant steered the project proficiently through each stage and developed excellent working relations with both internal and external stakeholders to the project. This was coupled with their excellent knowledge of procurement and service delivery and their absolute commitment to delivering agreed outcomes was outstanding.  VMSL provide excellent value for money and excellent services and I have no hesitation in recommending them”. <br />Margaret Read<br />Head of Revenues and Benefits<br />London Borough of Brent<br />November 2010<br />
  11. 11. Contact Details<br />If you would like to learn more about what VMSL can bring to your organisation then please contact myself or Neil Gann on:<br />Telephone: 01296 397482<br />Mobile: 07946 545353 / 07727 269662 <br />Email: vmsl1@btinternet.com<br />Web: www.vmsl.org.uk<br />

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