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Resume-January 2016

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N E C O L E A D A V I S
9 Ruth Circle, Hampton, VA 23666  757-827-3243  ndavis08816@hotmail.com
Profile
Dedicated, motivated and technically skilled business professional with a versatile skill set.
Highly organized problem solver that easily adapts to change and can manage stressful situations.
Quickly able to master technology and become knowledgeable in new regulations and instructions.
Willing to relocate and travel extensively
Key Skills
MS Office Suite
Knowledge of HR principles &
processes
Customer service experience
Strong communication skills
Strong organizational skills
Self-motivated & organized
Highly efficient in time critical
situations
Data Entry Skills
Records Management
Processing payroll information
Time Management Skills
Troubleshooting/Problem solving
Technical/User Support
Experience
EGS, Newport News, VA 2015 to present
Customer Service Representative
 Handle customer inquiries & complaints; calm angry callers
 Locate resources for conflict resolution & best option solutions
 Helped company maintain high quality customer service standards
 Interfaced daily with internal partners in operations, security & billing divisions
Bay Area Title & Associates, Virginia Beach, VA 2002 to 2015
Office Assistant
 Ensures and maintains accuracy of completed reports
 Excel in deadline oriented environment
 Prepare business correspondence and reports
 Maintain and organize customer database
 Screen calls and take accurate messages
 Fax, scan and copy documents
 Prepare invoices and submit for billing
 Valuable employee known for hard work, flexibility and producing quality work
JCPenney, Hampton, VA 2006 to 2012
Customer Service Associate
 Provide excellent customer care and build relationship with customers
 Assist in training new associates
 Performs cashier duties
Spiegel Group Teleservices, Inc., Hampton, VA 2001 to 2004
Junior Account Specialist
 Provided effective and timely resolutions to escalated customer complaints
 Exercised effective communication and strong interpersonal skills with customers, coworkers and
department personnel.
 Assisted in training new associates
 Displayed best judgment in disbursing credits and adjustments to customer accounts.
 Utilized multiple call center applications to effectively assist customers and agents
 Analyze and troubleshoot system issues
 Built and maintained customer relationships
 Kept detailed records of inquiries, complaints and actions taken
 Communicated and coordinated with internal departments
Spiegel Group Teleservices, Inc., Hampton, VA 1995 to 2001
Ordering Representative
 Handled a high influx of calls in a dynamic call center environment.
 Managed multiple priorities while producing effective results in a quota driven workplace
 Consistently met or exceeded company sales standards by 6%.
 Utilized active listening skills and adapted to situation as needed.
Joynes Road Church of God 2008 to present
Volunteer Office Assistant
 Create and prepared weekly church bulletins
 Prepared budget reports
 Prepared correspondence
 Created and prepared church directory
Education
ST LEO UNIVERSITY, St. Leo, FL
MBA, Human Resource Management
HAMPTON UNIVERSITY, Hampton, VA
Bachelor of Science, Business Management

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Resume-January 2016

  • 1. N E C O L E A D A V I S 9 Ruth Circle, Hampton, VA 23666  757-827-3243  ndavis08816@hotmail.com Profile Dedicated, motivated and technically skilled business professional with a versatile skill set. Highly organized problem solver that easily adapts to change and can manage stressful situations. Quickly able to master technology and become knowledgeable in new regulations and instructions. Willing to relocate and travel extensively Key Skills MS Office Suite Knowledge of HR principles & processes Customer service experience Strong communication skills Strong organizational skills Self-motivated & organized Highly efficient in time critical situations Data Entry Skills Records Management Processing payroll information Time Management Skills Troubleshooting/Problem solving Technical/User Support Experience EGS, Newport News, VA 2015 to present Customer Service Representative  Handle customer inquiries & complaints; calm angry callers  Locate resources for conflict resolution & best option solutions  Helped company maintain high quality customer service standards  Interfaced daily with internal partners in operations, security & billing divisions Bay Area Title & Associates, Virginia Beach, VA 2002 to 2015 Office Assistant  Ensures and maintains accuracy of completed reports  Excel in deadline oriented environment  Prepare business correspondence and reports  Maintain and organize customer database  Screen calls and take accurate messages  Fax, scan and copy documents  Prepare invoices and submit for billing  Valuable employee known for hard work, flexibility and producing quality work JCPenney, Hampton, VA 2006 to 2012 Customer Service Associate  Provide excellent customer care and build relationship with customers  Assist in training new associates  Performs cashier duties Spiegel Group Teleservices, Inc., Hampton, VA 2001 to 2004 Junior Account Specialist  Provided effective and timely resolutions to escalated customer complaints  Exercised effective communication and strong interpersonal skills with customers, coworkers and department personnel.  Assisted in training new associates
  • 2.  Displayed best judgment in disbursing credits and adjustments to customer accounts.  Utilized multiple call center applications to effectively assist customers and agents  Analyze and troubleshoot system issues  Built and maintained customer relationships  Kept detailed records of inquiries, complaints and actions taken  Communicated and coordinated with internal departments Spiegel Group Teleservices, Inc., Hampton, VA 1995 to 2001 Ordering Representative  Handled a high influx of calls in a dynamic call center environment.  Managed multiple priorities while producing effective results in a quota driven workplace  Consistently met or exceeded company sales standards by 6%.  Utilized active listening skills and adapted to situation as needed. Joynes Road Church of God 2008 to present Volunteer Office Assistant  Create and prepared weekly church bulletins  Prepared budget reports  Prepared correspondence  Created and prepared church directory Education ST LEO UNIVERSITY, St. Leo, FL MBA, Human Resource Management HAMPTON UNIVERSITY, Hampton, VA Bachelor of Science, Business Management