THERE ARE SEVEN WAYS OF DEALING WITH       DIFFCULT CUSTOMER              INSPIRED BY     CRESTCOM TRAINING – SAUDI ARABIA...
LEARN YOUR EARLY ANGER WARNING SIGNALS, & LISTEN TO YOUR INTERNAL DIALOGUE &                       CONTROL IT   ‫ليس الشدي...
6 MOST COMMON “EMOTIONAL TRIGGERS THAT YOU               SHOULDN’T MENTION:                   1- “CAN’T”           2-”NO” ...
THE CONFRONTING STRATGIES               INCLUDE:1- USE THE CUSTOMER’S NAME2- OFFER TO HELP3- EXPLAIN THE PROBLEM OR BEHAVI...
LISTENING IS THE FOUNDATIONOF EFFECTIVE COMMUNICATION     & IT SHOWS RESPECT
4 STEPS TO IMPROVE LISTENING SKILLS:1- be ready to LISTEN2- Take NOTES3- Show that you are LISTENING4- Restate CONTENT or ...
7 ways to deal difficult customer
7 ways to deal difficult customer
7 ways to deal difficult customer
7 ways to deal difficult customer
Upcoming SlideShare
Loading in …5
×

7 ways to deal difficult customer

702 views

Published on

As consultants we always receive feedback, negative and positive. This 7 steps will get you started on how to handle negative feedback with difficult customers.

Published in: Business, Travel

7 ways to deal difficult customer

  1. 1. THERE ARE SEVEN WAYS OF DEALING WITH DIFFCULT CUSTOMER INSPIRED BY CRESTCOM TRAINING – SAUDI ARABIA HISHAM.DABBAGH@CRESTCOM.COM Compiled by @Lara_sagga
  2. 2. LEARN YOUR EARLY ANGER WARNING SIGNALS, & LISTEN TO YOUR INTERNAL DIALOGUE & CONTROL IT ‫ليس الشديد بالقوة , لكن الشديد الذي يتمالك نفسه وقت الغضب‬
  3. 3. 6 MOST COMMON “EMOTIONAL TRIGGERS THAT YOU SHOULDN’T MENTION: 1- “CAN’T” 2-”NO” OR “I DON’T KNOW” 3-”POLICY”4-”YOU SHOULD HAVE ” OR “WHY DIDN’T YOU” 5- “THE ONLY THING WE CAN DO IS” 6-”CALM DOWN”
  4. 4. THE CONFRONTING STRATGIES INCLUDE:1- USE THE CUSTOMER’S NAME2- OFFER TO HELP3- EXPLAIN THE PROBLEM OR BEHAVIOR4- OFFER A RESOLUTION IF THEY WILL LETYOU
  5. 5. LISTENING IS THE FOUNDATIONOF EFFECTIVE COMMUNICATION & IT SHOWS RESPECT
  6. 6. 4 STEPS TO IMPROVE LISTENING SKILLS:1- be ready to LISTEN2- Take NOTES3- Show that you are LISTENING4- Restate CONTENT or EMOTIONS

×