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Service Level Agreement


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Introduction to Service Level Agreement in Cloud Computing

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Service Level Agreement

  1. 1. DR. D. Y. PATIL PRATISTHAN’S PAD. DR. D. Y. PATIL INSTITUTE OF MCA AKURDI Welcome to presentation on -Navneet Prakash Roll No. 40 “Service Level Agreement”
  2. 2. OUTLINE 1. What is cloud computing. 2. What is SLA. 3. Why the SLA. 4. Levels of SLA.
  3. 3. • A part of service contract where service is formely defined. • An agreement between two or more parties; where one is customer and another is the service provider. • It defines particular aspect of the service - • Scope • Quality • Responsibility WHAT THE SLA IS:
  4. 4. • A definition of service. • Performance measurement. • Problem Management. • Customer duties. • Warranties. • Termination of agreement. WHAT SLA (DOES) INCLUDES
  5. 5. 1. Customer-based SLAs 2. Service-based SLAs 3. Multi-level SLAs 3.1 Corporate-level SLAs 3.2 Customer-level SLAs 3.3 Service-level SLAs DIFFERENT LEVELS OF SLAS
  6. 6. CONCLUSION Write your conclusion here.