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The Impact of a Threat - How the Mall of America and its Partners Responded to a Terrorist Threat

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The Impact of a Threat - How the Mall of America and its Partners Responded to a Terrorist Threat

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The Impact of a Threat - How the Mall of America and its Partners Responded to a Terrorist Threat

  1. 1. 6/28/2017 1 The Impact of a Threat - How the Mall of America and its Partners Responded to a Terrorist Threat Doug Reynolds, Director of Security, Mall of America; Brady Sowell, Loss Prevention Director, Old Navy and Mark Stehlik, Commander, Bloomington, MN Police Department The Impact of a Threat How MOA and its Partners Responded to a Terrorist Threat
  2. 2. 6/28/2017 2 Three Takeaways • Perspective of landlord, LEO, and tenant • Concept of coordination and messaging • Means to bolster security impression while maintaining business. The Facility – by the numbers • 2 billion • 42 million • 5.6 million • 15,000 • 520 • 95%
  3. 3. 6/28/2017 3 My Team – MOA Security • Training (weeks) • Patrol • Field Training Officer (FTO) • Bike • Parental Escort Policy • Traffic • K-9 • Behavior Detection • Dispatch • Intel analyst • Feb 21, 2015 • Sat. - AM Jimmy Knucklehead
  4. 4. 6/28/2017 4 Initial Meeting • Met quickly • MOA senior leadership; LEO (local, transit, county, state, federal); anchor tenants • Worked together – mostly knew each other or our entities Press Release • Short window to brief higher-ups and prepare statement • Joint message • Clear message • Address threat without legitimizing it • DHS – Secretary Johnson (next morning)
  5. 5. 6/28/2017 5 Tenant Notification • Letter: Sunday, February 22nd • Meeting: Thursday, February 26th (Overflowing) • Presenters - MOA senior management; MOA Security; BPD; DHS (PSA) • Simple message – We continue to be vigilant, but you will see some changes • Balance recognition of threat with not adding legitimacy • We don’t do it alone Additional Staffing • Security (In-house) • Security (Contract) – bag checks, ramps, etc. • Canine Services (Int. & Ext.) • LEO
  6. 6. 6/28/2017 6 Incurred Additional Expenses • Internal security = $1 Million • Contract security = $200K • Contract canines = $200k • LEO = $2 Million • Marketing = $1 Million Staffing – The Long Plan • How to ratchet up and down (other threats, holidays, perception / scrutiny, etc.) • Potential burn out • New positions – Peter to Paul • Maintaining an earned positive reputation
  7. 7. 6/28/2017 7 Bloomington PD Impact • Staffing at MOA prior to threats • Deployment concerns • Meetings with MOA • Tenant meetings Equipment Issues • Issues with concerns of officers • Procuring and staging additional equipment • Squads
  8. 8. 6/28/2017 8 C.O.T. • Numbers of officers • Burnout/Overworked • Outside agency assist Old Navy LP MOA Mall Security Team Gap, Inc Business Continuity Planning Cross Brand Partners Law Enforcement Corporate Security Field Leadership Team
  9. 9. 6/28/2017 9 The Intel Cycle Recap: Three Takeaways • Perspective of landlord, LEO, and tenant • Concept of coordination and messaging • Means to bolster security impression while maintaining business
  10. 10. 6/28/2017 10 After this session… • How important Law Enforcement and Mall Security partnerships are with retail Loss Prevention

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