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How to be everywhere tackling multi store security


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How to be Everywhere Tackling Multi-Store Security

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How to be everywhere tackling multi store security

  1. 1. 6/28/2017 1 How to Be Everywhere: Tackling Multi-Store Security Jon D. Groussman, J.D., President, COO, CAP Index and Robert "Rob" Holm, Dir., North America Security / Global Safety and Security, McDonald's R²AMP Restaurant Risk Assessment Program
  2. 2. 6/28/2017 2 1. Necessity for a Consistent & Comprehensive Risk Assessment Program 2. Tools to ensure the success of your Team 3. Metrix to demonstrate Effectiveness & ROI of Risk Mitigation Program Presented By Robert “Rob” Holm McDonald’s Corporation Director, North America Security Jon D. Groussman, J.D CAP Index, Inc. President, COO
  3. 3. 6/28/2017 3 R2AMP - A Collaborative Effort A comprehensive risk assessment program designed to identify and track security threats & vulnerabilities along with corrective measures taken within McDonald’s locations. Why R2AMP? Create awareness and culture of addressing life safety hazards and risks. Determine if existing safeguards are adequate / necessary. Direct resources / assets where they are needed most. Classify restaurants, assess risk, and implement consistent programs and best practices. • Increased Guest Counts / Traffic • Improved Employee Morale / Turnover • Reduced Liability / Expenses • Brand Protection / Growth
  4. 4. 6/28/2017 4 R2AMP - Program Overview Evaluates and classifies restaurants, assesses risk, and implements programs and best practices Protects brand, employees and customers Ensures that safety and security procedures are applied on a standardized and analytical basis Mitigates risk and lowers associated costs, using appropriate security measures within each restaurant Demonstrates a high degree of concern, planning, and preparation for associates and customers, as well as premise security litigation defense R2AMP - 2016 Tier Designation Unique 3-tier designation indicating risk and vulnerability of restaurant locations Geographical Location CAP Index Score Aggravating / Mitigating Factors Serious Event History Location of Events: Onsite / Offsite Real Estate / Building Type Sales Volume / GC Data / Trends Tier 3 Tier 2 Tier 1 141 (12%) 282 (24%) 765 (64%)
  5. 5. 6/28/2017 5 R2AMP - Security Thresholds Security Guidelines Consistent with Tier Level Options to mitigate risk are evaluated for feasibility Security posture can remain fluid if necessary Assess feedback from location Reptile Theory Reversed – “Good Company Defense” R2AMP - Post-Incident Response Protocol Workflow process designed to: Swiftly respond to potential area of concern Efficiently document serious incident response/corrective actions taken Centralize and standardize process Remove duplicate efforts Ensure protocol compliance
  6. 6. 6/28/2017 6 R2AMP - Survey / Equipment Standards Review Streamlines compliance: Easy navigation Making entry quick and efficient by displaying only those questions that are relevant Making archived surveys available Flagging survey exceptions Providing tooltips “hints” to facilitate completion R2AMP - Survey Progress Reporting
  7. 7. 6/28/2017 7 R2AMP Dashboard - Real Time Visualization – Program Measures Tier 3, 2, and 1 locations survey status and progress measures U.S., Divisional and Regional 12 month serious events history information Restaurant recent serious incident events Pending Incident Response Protocol Pending Incident Priority One Surveys Pending Number Survey Exceptions Number of events LY and YTD
  8. 8. 6/28/2017 8 1. Objective, Consistent Risk Assessment Program 2. Utilize tools to ensure Teams Success 3. Metrix to demonstrate Effectiveness & ROI of Risk Mitigation Program