Used Phone System Buyers’ Guide
Done right, buying used phone systems can be a great way to save
money on an expensive business purchase. Done wrong, it can lead
to months or even years of frustration and ultimately a lot of
wasted money and time. Here are some key points to consider
when shopping for used phone systems.
Don't shop on price alone
Theoretically, buying the cheapest system that meets your
requirements should maximize your savings – but in the real
world, this rarely works out. Just like buying new telephone
equipment, choosing the least expensive system inevitably means
coming up short on some area – reliability, features, or
By choosing a used phone system, you're already saving
considerable money. Spending a little more than the minimum can
help ensure that you get a system you're happy with.
Look for full-service dealers
Some players in the "secondary market" (aka, used phone system
dealers) are strictly resellers: they can sell you a refurbished phone
system, but they don't handle installation or support. In general, we
recommend avoiding these dealers.
Installation is an important part of your phone system purchase,
and while you can hire a cable and wiring company to do the
installation, it'll wind up increasing your overall costs. You also
lose out on the expertise of an installer who is very familiar with
the particular phone system they're installing.
Get the support you need
Another reason to choose full-service dealers is to get the ongoing
customer support that's essential to keeping your phone system
working its best. Think about how your business will suffer if your
phones are unavailable for a few hours or a day – if you're like
many companies, it's not a pretty picture.
Even when buying used phone systems, you'll want to choose a
provider that offers high-quality customer support and guarantees
response times if you have an outage or other major problem.
Saving money on the initial purchase shouldn't mean that you have
to go without top-notch customer support. A smart way to research
this purchase is to first compare customer support and other
services from multiple full-service dealers.
Just how used are those used phone systems?
Buying used also shouldn't mean that the phones and hardware are
in bad shape. Any used telecommunications equipment you buy for
your business should be fully refurbished and tested by the reseller.
Make sure the dealer also has spare parts and phones if you need
them later, or if you want to expand the system in the future.
You should get a warranty with your used phone system: while it
may not be as robust as those that come with new phone systems,
you should be able to get a one year warranty on your hardware.
You can expect all the standard business telephone features, even
on phones that are a few years old: call forwarding, extension
dialing, full-featured voice mail, and the like. Getting more
advanced capabilities such as automatic call distribution and VoIP
support may be slightly harder and/or more expensive, but it's
Start your dealer search
We can connect you to high-quality used phone system dealers –
you tell them what you want and compare their offerings. Just
submit a free phone system quote request and you'll be on your
way to a successful used phone system purchase.
Just Click the picture below.