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OPERATION MANAGEMENT.pptx

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OPERATION MANAGEMENT.pptx

  1. 1. When scaling, group all elements to be scaled. Scale as needed. Use the “Increase Font Size,” “Decrease Font Size” buttons or manually change the font size for the editable text. • Actual ‘Doing’ part is the Operation • Methods to accomplish • Organizational Strategies • Functional Strategies • Mission has a purpose • Goals are mission details Roles of An Operation Manager Prepared by: Mr. National Dangi OPERATION MANAGEMENT
  2. 2. Dec 1, 2022 Thursday 2
  3. 3. Case study: Inside Singapore World class education system Dec 1, 2022 Thursday 3 https://www.youtube.com/watch?v=_aB9Tg6SRA0
  4. 4. Vision, Mission, Objectives • Vision: An idealistic emotional future of a company Eg: Vision statement of a school; We know we have made progress not when a genius is able to do something new but when non-geniuses are able to repeat it. Our vision aligns with shifts in the global economy, environment and society which animates our mission and our values. Our vision is to develop students’ personality, morality and other characters so that they respect societal values • Mission: Who’s Who, Reason for existence Eg: Mission statement of a school; We prioritizes humanity, cultural, moral and spiritual values along with the knowledge. We aim to develop well-rounded thoughtful and confident students prepared to cope with the ever-changing globalized world. We provide a culture of mutual respect and acceptance with children moving onto their next venture with the skills and values to set them on the path to achieve their dreams. • Objectives: Action as per the strategies Dec 1, 2022 Thursday 4
  5. 5. Definition • What is Operations? – The part of a business organization that is responsible for producing goods or services • How can we define operations management? - The management of systems or processes that create goods and/or provide services Note: Operations management has expanded from treating only the core production processes in manufacturing organizations to include service organizations, non-core operations processes and processes in other functions such as marketing, finance and HRM. Pearson College of London Dec 1, 2022 Thursday 5
  6. 6. Transformation process Dec 1, 2022 Thursday 6 Inputs • Materials Information Customers Process • People Facilities(Technology, buildings, etc.) Outputs • Products and services Control
  7. 7. Sample Operation Strategies Organizational Strategy Operations Strategy Examples of Companies or services Low price Low cost U.S. first-class, postage Wal-Mart Responsiveness Short processing times On- time delivery McD’s Restaurants, FedEx High Quality High Performance design and/or high quality processing Sony TV Newness Innovation 3M, Apple Varitety Flexibility Volume Burger King(Have it your way), McD’s(Buses Welcome) Service Superior Customer Service Disneyland, IBM Location Convenience Supermarkets, Malls stores Dec 1, 2022 Thursday 7
  8. 8. Role of Operation Managers • All activities directly related to producing goods or providing services. • Primary function: Guide decision making • System design decisions(Strategic Decision) - Capacity, facility location, facility layout, product and service planning, acquisition and placement of equipment • System operation decision – Generally Tactical and operational decisions. Management of personnel, Inventory management an control. – Note: Responsible for maintaining a business. Work along with location personnel and upper management to ensure the functions of the business and service delivery. Oversee everything from cleani Dec 1, 2022 Thursday 8
  9. 9. System design decision Strategic decisions usually require long term commitment of resources • Capacity, • facility location, • facility layout, • product and service planning, • acquisition and placement of equipment Dec 1, 2022 Thursday 9
  10. 10. System operation Decision • Generally Tactical and Operational decisions • Management of Personnel • Inventory management and control • Scheduling • Project management • Quality assurance Note: Operation Managers spend more time on system operation decision than any other decision area and still have a vital role in system Design Dec 1, 2022 Thursday 10
  11. 11. System Approach • System is a set of interrelated parts that must work together • Business organization is a system composed of subsystems Marketing sub-system Operations sub-system Finance sub-system • The system approach: It emphasizes interrelation among sub-system • Main theme: The whole is greater than the sum of its parts Dec 1, 2022 Thursday 11
  12. 12. Operation Manger Decision making • Most decision involve many alternatives that can have quite different impacts on costs or profits • Typically, decisions are: What resources are needed, its quantity? When will each resources needed? where will the work be done? How will the product and services be designed? Who will do the work? Dec 1, 2022 Thursday 12
  13. 13. Reviews • Harmony Public School Model: Establishing OM System is quintessential OM is behind the scene course responsible for functioning From Enrollment to attendance Students nutritionist and students health Campus safety and maintenance to inventory record management Note: Record management refers to Tracking inventory, School records, employees records, compliance records Dec 1, 2022 Thursday 13
  14. 14. Ethical Issues in Operation Management • Aspects of Financial statements • Workers safety and rights • Product safety • Quality • The environment • The community • Facilities Dec 1, 2022 Thursday 14
  15. 15. Key issues for OM today • Economic conditions • Innovation • Quality problems • Risk management • Competing in a global economy Dec 1, 2022 Thursday 15
  16. 16. Why some organization fail? Dec 1, 2022 Thursday 16
  17. 17. A cold hard fact • Better quality • Higher Productivity • Lower costs • Ability to respond quickly to customers needs • The bar is getting higher… Dec 1, 2022 Thursday 17
  18. 18. Summary Page Title Page Title 2 OM in a picture 3 Case study 4 Vision mission objective 5 Definition 6 Transformation process 7 Sample operation strategies 8 Role of Operation Managers 9 System operation decision 10 System operation decision 11 System approach 12 Operation manager decision making 13 Reviews 14 Ethical issues 15 Key issues today 16 Why organization fail 17 A cold hard fact Dec 1, 2022 Thursday 18
  19. 19. Q&A Dec 1, 2022 Thursday 19

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