Classroom slides for consumer education (Shop Smart): Lesson #6

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Lesson 6 is a review of consumer rights, responsibilities and legislation. Get the teacher notes and useful links, and play the Shop Smart game at: http://www.consumerconnect.ie/game

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Classroom slides for consumer education (Shop Smart): Lesson #6

  1. 1. Lesson 6 Review of Consumer Rights, Responsibilities and Consumer Legislation
  2. 2. Video Clips <ul><li>Goods must be of merchantable quality </li></ul><ul><li>Goods must be fit for the purpose </li></ul><ul><li>Goods must be as described </li></ul><ul><li>Your rights as a consumer </li></ul>
  3. 3. Role Play <ul><li>You have a problem with your mobile phone which you purchased last week </li></ul><ul><li>You bring it back to the shop and inform the retailer about the fault </li></ul>
  4. 4. Research Grid 1.What is a consumer? When is someone not a consumer? 2. List three questions a person should ask before they buy a product or service. Answer Answer 3. Distinguish between a valid and non-valid complaint. 4. What is the function of a deposit? Answer Answer 5. List three main provisions of the Sale of Goods and Supply of Services Act 1980 6. List three main provisions of the Consumer Protection Act 2007 Answer Answer
  5. 5. Review of The Consumer Questions a consumer should ask Sale of Goods Supply of Services Forms of Redress Functions of NCA Consumer Protection Act The Consumer

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