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MGF3681: International Management




                       Week 4:
                    Cross Cultural
                    Communication


www.monash.edu.au
Get excited for……


Kendall Herbert

– PhD Student (B.Bus (Hons))
– Teaches IB
– Nathan thinks she is awesome so you should
  too


                                   www.monash.edu.au
                                                   2
Assignment 1


•   Cross-Cultural Communication
•   Due week 6 on the Friday 5pm - Moodle
•   Worth 40%
•   2,500 – 3,000 words
•   15 Journal Articles
•   Harvard Referencing

• THIS WEEK MAY BE IMPORTANT…..


                                            www.monash.edu.au
                                                            3
Week 3 Lecture
(yep Nathan made a mistake last week….)

• Explain how culture affects the communication process. In
  your answer you should identify each step of the
  communication process and the impact of culture on each
  step.
• Using Hall (1976), as reference, analyse the difference
  between explicit and implicit communication.
• Identify and describe three (3) verbal communication styles.
• What is non-verbal communication and describe four (4) types
  of non-verbal communication.
• How does one effectively communication across cultures?



                                                     www.monash.edu.au
                                                                     4
Welcome back Tonga!


• In groups choose a country (even no of groups)
• What are their ‘quirks’ in cross cultural
  communication
   – Verbal and Non Verbal styles
       >   High and Low Context
       >   Silence
       >   Communication style (elaborate, succinct etc)
       >   Chronemics (relationship to time)
       >   Oculesics (eye contact)
       >   Proxemics (interpersonal space)

                                                           www.monash.edu.au
                                                                           5
Welcome back Tonga!


• Now you have a business deal to do

• You are two universities looking to create a strategic
  partnership

• How you do this deal is up to your culture

• Nathan is all for different languages and interpreters!




                                                     www.monash.edu.au
                                                                     6
Moshi Moshi




McFarlin and Sweeney, International Management
page 219




                                           www.monash.edu.au
                                                           7
Week 4 Lecture
(see the mistake now….)

• Explain the terms cultural convergence and cultural
  divergence? Do you think cultures are becoming increasingly
  similar? If so, why? If not, why not?
• Define the term national context. Provide examples of social
  institutions to support your answer.
• Social institutions can influence organisations through
  coercive, mimetic, and normative isomorphism. Define these
  concepts, and provide examples to demonstrate how they
  work.
• When managing globally, what are the four (4) key types of
  managerial predispositions that international management
  can utilise?

                                                      www.monash.edu.au
                                                                      8

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Week 4 International Management - Managing Across Cultures

  • 1. MGF3681: International Management Week 4: Cross Cultural Communication www.monash.edu.au
  • 2. Get excited for…… Kendall Herbert – PhD Student (B.Bus (Hons)) – Teaches IB – Nathan thinks she is awesome so you should too www.monash.edu.au 2
  • 3. Assignment 1 • Cross-Cultural Communication • Due week 6 on the Friday 5pm - Moodle • Worth 40% • 2,500 – 3,000 words • 15 Journal Articles • Harvard Referencing • THIS WEEK MAY BE IMPORTANT….. www.monash.edu.au 3
  • 4. Week 3 Lecture (yep Nathan made a mistake last week….) • Explain how culture affects the communication process. In your answer you should identify each step of the communication process and the impact of culture on each step. • Using Hall (1976), as reference, analyse the difference between explicit and implicit communication. • Identify and describe three (3) verbal communication styles. • What is non-verbal communication and describe four (4) types of non-verbal communication. • How does one effectively communication across cultures? www.monash.edu.au 4
  • 5. Welcome back Tonga! • In groups choose a country (even no of groups) • What are their ‘quirks’ in cross cultural communication – Verbal and Non Verbal styles > High and Low Context > Silence > Communication style (elaborate, succinct etc) > Chronemics (relationship to time) > Oculesics (eye contact) > Proxemics (interpersonal space) www.monash.edu.au 5
  • 6. Welcome back Tonga! • Now you have a business deal to do • You are two universities looking to create a strategic partnership • How you do this deal is up to your culture • Nathan is all for different languages and interpreters! www.monash.edu.au 6
  • 7. Moshi Moshi McFarlin and Sweeney, International Management page 219 www.monash.edu.au 7
  • 8. Week 4 Lecture (see the mistake now….) • Explain the terms cultural convergence and cultural divergence? Do you think cultures are becoming increasingly similar? If so, why? If not, why not? • Define the term national context. Provide examples of social institutions to support your answer. • Social institutions can influence organisations through coercive, mimetic, and normative isomorphism. Define these concepts, and provide examples to demonstrate how they work. • When managing globally, what are the four (4) key types of managerial predispositions that international management can utilise? www.monash.edu.au 8