Week 12 Managerial Communication

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Week 12 Managerial Communication

  1. 1. MGF1100: Managerial Communication Week 12: Revision www.monash.edu.au
  2. 2. Exam • Worth 40% • 6 questions, you need to answer 4 • Each question is worth 10 marks • Each question should take 25 minutes • Leave yourself time to read over the question www.monash.edu.au 2
  3. 3. Exam • Set it out clearly. • Double space your work • We are looking for clear understanding • The easier it is for me to read, the easier it is for me to find you marks www.monash.edu.au 3
  4. 4. Exam • You need to have – – – – Introduction Analysis of the question Needs to link back to the theories in class Conclusion • I need to see – Theories – Examples – Clear analysis of the question www.monash.edu.au 4
  5. 5. Exam • They are hard looking questions • Look for the key theory you need to bring out • Do not freak out, you can do it www.monash.edu.au 5
  6. 6. Exam Now the bit you have all been waiting for www.monash.edu.au 6
  7. 7. Week 1 • Why communication is important – Especially for managers • Transactional model of communication • Formal and informal www.monash.edu.au 7
  8. 8. Week 2 • Self Analysis • MBTI • Big 5 • It was on the essay, don’t think yourself that lucky – but you can always use what you have learnt www.monash.edu.au 8
  9. 9. Week 3 • Human Dynamics • Johari Window • Emotional Intelligence – Is EQ more important than IQ? www.monash.edu.au 9
  10. 10. Week 4 • Diversity – What can an organisation gain? • Perception • Listening • Non-Verbal Communication www.monash.edu.au 10
  11. 11. Week 5 • Belbin’s team roles • Benefits of a team • Characteristics of an effective team • Meetings – Problems with meetings – Benefits of meetings www.monash.edu.au 11
  12. 12. Week 6 • • • • Group Communication Problem Solving Decision Making 6 hats • Very Essay 2… so no…. www.monash.edu.au 12
  13. 13. Week 7 • Conflict – Positive and negative – Types of conflict – Overcoming conflict www.monash.edu.au 13
  14. 14. Week 8 • • • Leadership Empowerment Feedback • Coaching – Steps • • Counseling Discipline www.monash.edu.au 14
  15. 15. Week 9 • Negotiation • BATNA www.monash.edu.au 15
  16. 16. Week 10 • Ethics • Technology www.monash.edu.au 16
  17. 17. Week 11 • Diversity • Get amongst it… www.monash.edu.au 17
  18. 18. Question “An organisation without workforce diversity would not be able to achieve a competitive advantage over its competitors.” Discuss critically. www.monash.edu.au 18
  19. 19. Question • What do we need to see? • Introduction – Diversity very important in modern organisations. • • • • Define Diversity Types of Diversity Why is Diversity important What advantages can Diversity bring to an organisation – Managing diversity slide • Examples • Conclusion www.monash.edu.au 19
  20. 20. Question “If counselling and coaching from a manager yield no improvement, there must be disciplinary action”. Critically evaluate this statement in terms of its application to managers of today. www.monash.edu.au 20
  21. 21. Question • What do we need to see? • Introduction – Importance of Feedback, Counselling and Coaching. • • Define Counselling and Coaching Step through when Counselling is relevant and define – Example • Step through when Coaching is relevant and define – Example • They don’t work so we go to Discipline – Example • • Is it still relevant today or do we need to focus on coaching more? Conclusion www.monash.edu.au 21
  22. 22. Exam • Main thing: Don’t get too cocky • Go in and smash it • and…… www.monash.edu.au 22
  23. 23. SETU • Student Evaluation of Teaching and Unit • Telling Monash what is good and bad • 1-7 scale (but check – 6 used to be I haven’t been to class and 7 was not assessable) • More importantly you can say how much you love me • Or not love me if that is the case…. • Helps me improve • Helps me get jobs =) www.monash.edu.au 23
  24. 24. Exam GO WIN www.monash.edu.au 24

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