1. Ernesta W. Brown
Level G
Charlotte
Profile Summary
As a LMS II for BOA, on CET platform, w e review loans for missing documents and updated a checklist for modifications. As an, DSCR
Inline Review er (ILQA), w e review loans that had been escalated to the Office of the CEO & President of BOA. We review edloans,
letters/paperworksent in by the borrow erto find a resolution & prevent further action. On the DOJ platform, w e reviewedloans for Mods
per OCC guidelines. BOA/BPG platform w e evaluate borrowersincome, DTI, LTV, appraisals, for Mods.
Job Experience
Project :Bank of America
Project Duration :March 2012 - December 2015
Standard Role :TransactionProcessing Representative
Project & Role Description
877105 Loss Mit Specialist II
Perform data entry and research in various systems and tracking tools. Apply know ledge of processesand related systems to assist in
identifying, assessing and resolving issues/problems. Assessand resolve non-standard and standard issues or problems. Seekadvice
and escalate issues when faced with tasks/problems outside the scope of the w ork.
Project :Bank of America - DOJ
Project Duration :October 2012 - November 2012
Standard Role :TransactionProcessing Representative
Project & Role Description
1006397 Loss Mit Specialist II
Complete initial screening and evaluate eligibility of loan modifications per client guidelines and processes.
Education
University/College Degree Year
YorkTechnical College 1995-1997
Training/Continuing Education
Course Company/Vendor Date Taken
4th Generation BPO and
Innovation Training for LevelF H
Z65312
ACS October 2012
Introduction to Credit Services
REL82792
ACS April2012
Introduction to the Banking Front
Office Transformation Offering
REL66582
ACS April2012
Introduction to the Banking
Payments Offering REL99149
ACS April2012
Introduction to the Core Banking
Offering REL10026
ACS April2012
The Gobal Banking Landscape A
New Scenario after the Crisis
Overview REL77267
ACS April2012
High Performance Bank Assst
Distribution Platform Demo
REL52507
ACS April2012
Introduction to Banking RETIRED
Z43476
ACS April2012
Introduction to the Accenture High
Performance Bank REL15410
ACS April2012
Client Data Protection Your
Responsibility Z40569
ACS April2012
