It is a conversation between librarian and user . the
use confronts the librarian with a questions
The success of reference interview will be depend upon
the librarian answers.
Usually at a reference desk, in which the librarian
responds to the user's initial explanation of his or her
information need by first attempting to clarify that need
and then by directing the user to appropriate information
Bopp & Smith (1995) defines the
reference interview as the
"conversation between a member of the
library reference staff and a library user
for the purpose of clarifying the user’s
needs and aiding the user in meeting
2 Gathering general information from the user
and getting an overview of the problem
3 Confirming the exact question
4 Intervention, such as giving information,
advice or instructions
5 Finishing, including feedback and summary
Maintain eye contact
Make attentive comments
Give full attention
Speak in comfortable, relaxed tone
Confidential place to ask a question
3. Listening (Characteristics of a good listener)
4. Interviewing (Discovering what the client really wants)
Calm tone of voice.
Directing the conversation.
*It is a method that we used to search catalogue, articles
database and web search engines to find out information.
*Computers are the just a tool which help you to get the
information from the library
*The techniques described in this section will enable you to
quickly retrieve relevant information from the thousands of
records in a database.
Truncation, also called stemming, is a technique
that broadens your search to include various
word endings and spellings.
To use truncation, enter the root of a word and
put the truncation symbol at the end.
The database will return results that include any
ending of that root word.
child* = child, childs, children, childrens,
genetic* = genetic, genetics, genetically
Truncation symbols may vary by database;
common symbols include: *, !, ?, or #
Searching information from the computers with
the help of quotation mark . We can bring
same thing what we need.
When you put terms between quotations marks,
the database is going to search for this exact
E g ;
search term search entry results
draw draw drawn, drawing, withdrawn, drawl
draw “draw” draw
Boolean operators form the basis of
mathematical sets and database logic.
They connect your search words together to
either narrow or broaden your set of results.
The three basic Boolean operators
are: AND, OR, and NOT.
To focus a search, particularly when your topic
contains multiple search terms.
To connect various pieces of information to find
exactly what you're looking for.
second creation (title) AND Wilmot and
Campbell (author) AND 2000 (year)
Use AND in a search to:
narrow your results
tell the database that ALL search terms must
be present in the resulting records
example: cloning AND humans AND ethics
The purple triangle in the middle of the Venn
diagram below represents the result set for this
search. It is a small set using AND, the
combination of all three search words.
AND searches yield only those results which contain both terms
Use OR in a search to:
connect two or more similar concepts
broaden your results, telling the database
that ANY of your search terms can be
present in the resulting records
example: cloning OR genetics OR reproduction
All three circles represent the result set for this
search. It is a big set because any of those
words are valid using the OR operator.
Use NOT in a search to:
exclude words from your search
narrow your search, telling the database to
ignore concepts that may be implied by your
example: entry result
“civil war” OR “stone river” (civil war) OR (stone river)
It is used to including a particular word
E g: internet marketing + facebook
It is used to excluding a particular word
internet marketing – facebook
search with the help of file
E g: .pdf , .jpg , .ppt
e g: define library
eg : . Org , .com , . edu