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Narendra Kumar - Manager AR-AP TOI MB

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Narendra Kumar - Manager AR-AP TOI MB

  1. 1. Curriculum Vitae Narendra Kumar +91-9958902942 +91-9411259921 @:- To build a career in financial services which offers scope to utilize my analytical & management ability, problem resolving and communication skills contributing for growth of the organization by utilizing over 8+ years of my accomplished experience in Operations, F&A, AR & AP. My professional accomplishment includes: Manager Operations AP/AR, Magicbricks Times of India, Worked as Super User - Order to Cash, Trade spent Management (AR) for GlaxoSmithKline, Genpact • Handled several projects as Transition manager onsite, Malaysia & Australia for APAC (2014-2015) & European country (2013-2014) & successfully transited end to end order to cash process to Genpact India • Handled Financial Analysis, Bank Research, Clearance, and MIS Reporting for Royal Bank of Canada (RBC) & GlaxoSmithKline (GSK) • Handled a wide array of SOX testing, GIA, PWC & internal audits with external Reporting involving financial analysis of customer’s accounts, statements, Advances, Receivables, Payables, Reserves & Accruals • Proficiency in Systems viz. SAP, CERPS, MS office – Outlook, Excel, PowerPoint & Visio • Expertise in SAP system, Role mapping & SOD of roles • Key person for BCP, responsible for Planning, process documentations, mentoring & reporting to VP • Excellent communication, Proficiency in e-mail writing, issue handling with good analytical bent of mind, problem solving skills with the ability to work in multi-cultural environment Times of India (July 15 - Current):- Manager AR/AP (direct reporting to DGM) Key Responsibilities: - Managing entire Accounts receivable team on pan India level for day to day operations. • Managing Order processing, Invoicing & cash application team – Handling team of 3 people responsible for order processing, Invoicing & cash application • Managing Verification – Handling team of 4 peoples responsible for verification of orders via soft & physical verification • Managing Collections – Handling end to end collection process (team of 2 FTE) to recover debts from aged customers (30>60>90 days bucket) • Vendor payment & MIS – Taking care of Vendor payments on weekly basis, reporting part, Bank recs, collections report, Aged trial balance etc & directly reporting to Business Finance Head • Operations – Daily operations related task/queries along with formulation of several process linked polices like sales policy, credit policy, process flows and actively participated in several projects/drives as stakeholder & chased them till final closures with good outcome Genpact India (Jan 14- July 15):- Super User Accounts Receivable – O2C (Transition & IC role) – key responsibilities includes: • Managed several onsite projects (Malaysia & Australia), handled APAC & Europe (17 countries) • Managed team of 11 FTE along with all operation related activities & ensured timely delivery of daily BAU, SLA & TAT and provided continuous support in order to mitigate surprises/challenges & to streamline the same for a smooth flow of process • Determining & finalizing SOP & process controls adhering to GSOP & Compliance guidelines CAREER OBJECTIVE & PROFESSIONAL SUMMARY ORGANIZATIONAL EXPERIENCE
  2. 2. • SAP roles assignment (IDM), role mapping considering SAP SOD • Asserting process health by identifying potential risk/problem areas & to liaise with the business to mitigate the same by taking daily calls with clients & by raising remedy tickets • Daily reporting to Business & management by sharing daily, weekly & monthly reports, trackers with timely dashboards • Team’s production tracker & daily quality check to ensure 100% accuracy • Key contact person for controls, compliance & audit related queries • Managed entire BCP (Business continuity Plan) process comprise of 100+ users, including preparing process docs, conducting BCP testing, reporting to Sr. management etc Genpact India (Jan 12-Jan 14) SME end to end O2C, Trade spent management (deductions & claims)  Cash Application • Daily download of cash transaction from bank portal • Applied cash into customer’s accounts received via FEBAN (bank) & cheques • Allocation of payments basis to remittance advices • Posted Cash and Cheques to customer accounts with desired adjustments/deductions • Supervises and coordinate activities of workers engaged in tracing sources of error and correcting billing records for GlaxoSmithKline’s customers & trader’s account, processing records for advance or final billings & Creation of debit & credit documents basis to adjustments • Confers with subordinates to resolve pproceduralal problems in tracing sources of error • Preparing customer’s recs & monthly statements • Preparing Cash forecasting sheet, Sending small AR difference report, Unapplied/unidentified cash report & communicate the same to clients for corrective steps • Reviews and corrects customer accounts to determine amounts over or under paid as result of over/ under billing • Preparing & execution of payment proposal for deductions & claims  Billing/Invoicing • Processing of invoices/ credit notes on the system as per daily & periodic request • Traces source and corrects customer accounts for errors in billing rates, misapplied credits, or identifying information, such as name and address received from customer • Confers with employees of other departments to trace payments on bills under investigation by collection department and to give information pertaining to accuracy of charges on customer's bills • Processing of DCF (data collection forms) basis to the approver & requester list & posting of entry to system basis to the Service tax/TDS/CENVAT etc • Sending invoices and statements and followed up with customer along with Creation of debit / Credit memo on request  Credit Management/Controller • Handled Material Management (MM), Pricing of material, creation of discounts, free goods setup etc
  3. 3. • Order Management, unblocking of orders basis to the credit limit & overdue status • Coordinating & liaising up with clients (GSK) on a daily basis to discuss & reconcile the concerning issues like order management, credit limit amendments etc • Notify clients for any dispute/approvals for urgent/Government/Hospitals orders • Set up customer’s accounts on system via IDM with accordance to Local operating countries/ Local markets • Creation of customers in SAP includes General, Sales, company code, finance & banking related data/information on SAP • Assigning credit limit as per the risk category assigned • Conduct credit limit review & assigning new credit limit on adhoc & periodic basis by reviewing credit rating through credit agencies, sales history & payment trend of the customer • Affectively dealt with problem accounts by personally calling into meet Payable managers and get to the root of the problem holding/ preventing payment of outstanding invoices (aged trial Balance ATB reports) DSO etc • Sending dunning/reminder letters to customers to reduce the AR due balance • Managing rebates and collections  Master Data Management • Set up & Maintaining Sales & Distribution (SD) master data on the system includes Bank Details update, Billing Output condition, Shipping output condition, Sales Output condition, Material Listing, Customer Hierarchy etc • Handled material management includes Licensing management, Product allocation, customer’s Material Listing and Exclusion etc • Maintain Sales & Promo Pack Data, Creating Buying Group for Customer etc • Initiated new account set up accepted EDI invoicing; maintain EDI and product mapping Data.  Trade Spent Management (deductions & claims) • Review of claims & deductions, to validate them as per documents/ evidences provided • Sending claims/deductions forms to clients for approvals • Processing of orders & document generation (credit & debit) into system for trade related activities as claims & deductions • Raise adjustments as per customer deductions, settlement discounts & trade agreements • Reconciliation of customer’s basis to processed claims v/s deductions availed from customers • Processing of refunds via executing payment run on SAP, Uploading/pushing payments files to Bank portal for final exaction of payments to vendors/customer’s accounts • Providing remittance advices to customers/business on periodic intervals IGate Patni Global Solutions (Royal bank of Canada) (Jun 08 to Dec 12):- Sr. Process Associate Key Responsibilities:  Billing & Master Data Management • Worked as Subject Matter Expert and handled Customer billing & Master Data management • Quality auditor for handling business operations Accounts for RBC (Royal Bank of Canada)
  4. 4. • Interacting with the clients for resolving their grievances regarding Claims & deductions in accordance to clients of Royal Bank of Canada • Preparing the complete Data Analysis regarding daily inflow, SLA, TAT, MIS etc • Maintenance of monthly Dash Boards • Daily QC for team’s production and preparing Quality Report  Financial Analyst • Posting of invoices, Credit notes & printing of invoice via system. • Sending query to the branches of Royal bank of Canada for any outstanding Fund • Investigating items which are outstanding in customer ledger & process debit & credit to clear the accounts • Reporting EFO (Enterprise financial Operations) for any unresolved outstanding fund  Initiated & owned a project to collect debt from 1095+ days of aged debtors (supposed to be write off as bed debts) & successfully recovered 44.8 lacs (28%) of total aged debts.  Successful transition of end to end AR process from Australia & Malaysia (GSK) to Genpact India  Rewarded 2 times with Star award (client recognition GSK) for efficient delivery of services with 100% client satisfaction (2014 & 2015)  Received Client Bronze award in Q1 in several occasions for outstanding performance in the process & in Q4 2012, Q4 2013, Q1 & Q4 2014 for successful completion of assigned tasks  Consistently achieving exceeding targets and delivering accuracy above SLA  Training to the number of new resources  Introduced several lean ideas & GB projects for Process Improvements  Certification in IFRS (International Financial Reporting Standard) Sep, 2013 Association of Chartered Certified Accountants  Master of Business Administration (Finance & IT), 2006–08 - IIMT Management College, Noida  Graduation in Commerce, 2003-06 - Meerut College, Meerut.  Senior Secondary, 2003 - Meerut Public School, Meerut.  Higher Secondary, 2001 - Meerut Public School, Meerut. Date of Birth : 18th December 1985 Marital Status : Married Father’s Name : Sh. Laxman Prasad Address : F1149, Gaur city, Greater Noida West - 201301 Languages Known : English, Hindi Field of Interest : Interacting with people, public speaking, Presentation, Enhancing knowledge by reading books and Surfing/exploring new stuff on web. Declaration:- I hereby declare that all the above statements are correct, if any information is found wrong my candidature can be cancelled at any time. Date: Place: (Narendra Kumar) PERSONAL DETAILS AWARDS AND ACHIEVEMENTS ACADEMICS