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Letter writing: giving/asking for advice & letters of complaint


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Letter writing: giving/asking for advice & letters of complaint

  1. 1. Let’s revise: Formal and informal letters.
  2. 2. Remember: a good letter/email should consist of: <ul><li>a) an appropirate greeting : Dear Peter, Dear Mr Williams, Dear Sir/Madam </li></ul><ul><li>b) an introduction : reasons for writing </li></ul><ul><li>c) Main body : develop the subject. Begin a new paragraph for each main point. </li></ul><ul><li>d) an appropriate ending : </li></ul><ul><li>Best wishes + name, </li></ul><ul><li>Yours sincerely (when you know the person’s name) + full name </li></ul><ul><li>Yours faithfully (when you don’t know the person’s name) + full name . </li></ul>
  3. 3. Letters giving news. <ul><li>A good informal letter/email should be divided into paragraphs . </li></ul><ul><li>Each paragraph should deal with one aspect of the subject and start with a topic sentences which gives the main idea of the paragraph. </li></ul><ul><li>We use Present Perfect to refer to recent activities and Simple Past to refer to activities which happened at a stated time in the past. </li></ul>
  4. 4. Do you remember the language we use for letters asking for advice ? <ul><li>Opening remarks (formal) </li></ul>
  5. 5. Opening remarks (informal)
  6. 6. Closing remarks (formal)
  7. 7. Closing remarks (informal)
  8. 8. WHEN YOU GIVE ADVICE , YOU USE: <ul><li>OPENING REMARKS (formal ): </li></ul><ul><li>Thank you for your letter requesting… </li></ul><ul><li>I am writing in reply to your letter asking for advice about… </li></ul><ul><li>I hope the following advice will be of some help to you… </li></ul>
  9. 9. WHEN YOU GIVE ADVICE , YOU USE: <ul><li>OPENING REMARKS (informal): </li></ul><ul><li>I just got your letter and I think I can help you. </li></ul><ul><li>I was sorry to hear about your problem. </li></ul><ul><li>Here’s what I think you should do. </li></ul>
  10. 10. <ul><li>Suggestions: </li></ul><ul><li>Formal: </li></ul><ul><li>I strongly recommend that… </li></ul><ul><li>I would suggest that… </li></ul><ul><li>I believe that the best course of action is.. </li></ul><ul><li>I would advise you to… </li></ul><ul><li>You should… You ought to… </li></ul><ul><li>If I were you I would…. </li></ul><ul><li>Informal: </li></ul><ul><li>Why don’t you… </li></ul><ul><li>You should…You ought to… </li></ul><ul><li>It would be a good idea to… </li></ul><ul><li>What you should do is… </li></ul><ul><li>How about….? I think you should… </li></ul><ul><li>The best advice I can give is… </li></ul>
  11. 11. Closing remarks <ul><li>Formal : </li></ul><ul><li>I trust you will accept this advice. </li></ul><ul><li>I hope this will be of help. </li></ul><ul><li>I would very much like to know if this was helpful. </li></ul><ul><li>Informal : </li></ul><ul><li>Hope this has helped. </li></ul><ul><li>Let me know what happens. </li></ul>
  12. 12. Letters of complaint.
  13. 13. I am writing to complain about… I am writing regarding… I am writing because of … I am writing on the subject of… I am writing to you in connection with… USEFUL LANGUAGE FOR LETTERS OF COMPLAINT OPENING REMARKS:
  14. 14. I hope/assume you will replace… I trust the situation will improve I hope we can sort this matter out amicably… I hope the matter will be resolved. CLOSING REMARKS:
  15. 15. Dear Sir/ Madam, I want to express my strong dissatisfaction with the service I received during…. Firstly, …. but ….. Then, in spite of the fact that … To make matters worse,…. I assume you will…. Yours faithfully, Claire Gills.