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Moods and Emotions

An introduction to the concept of Moods and Emotions, its origin and its role in the workplace in Organizational behaveiour perspective

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Moods and Emotions

  1. 1. Presented By: Naeem Muzafar Usman Ali Raza ullah Karim Tufail Inayat Fazal Wahab MBA(B&F) 3rd Semester
  2. 2. Emotions and Moods
  3. 3. What are Emotions and Moods Affect – a generic term that encompasses both emotions and moods Emotions – intense feelings that are directed at someone or something Moods – feelings that tend to be less intense than emotions and often lack a contextual stimulus 7-3
  4. 4. Affect, Emotions and Moods 7-4
  5. 5. Aspects of Emotions Biology of Emotions – emotions originate in the brain’s limbic system, which is different for each person Intensity – different people give different responses to identical emotion-provoking stimuli Frequency and Duration – some emotions occur more frequently and emotions differ in how long they last 7-5
  6. 6. Aspects of Emotions (cont.) Emotions and Rationality – Our emotions provide important information about how we understand the world around us. Evolutionary Psychology – states that we must experience emotions because they serve a purpose; hard to know if this is valid all the time 7-6
  7. 7. Basic Moods: Positive and Negative Affects Emotions cannot be neutral.  Emotions (“markers”) are grouped into general mood states.  Mood states affect perception and therefore perceived reality. o 7-7
  8. 8. Sources of Emotions and Moods Personality – predisposes people to experience certain moods and emotions. Affect intensity affects the strength of the emotion Day of week and Time of day – more positive interactions will likely occur from mid-morning onwards and also later in the week 7-8
  9. 9. Day of Week Impact on Mood 7-9
  10. 10. More Sources Weather – not an impact according to research Stress – increased stress worsens moods Social Activities – usually increase positive mood and have little effect on negative mood Sleep – less sleep or poor quality sleep increases negative emotions 710
  11. 11. More Sources Exercise – enhances positive mood Age – older people experience negative emotions less frequently Gender – women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions 711
  12. 12. External Constraints on Emotions Organizational Influences – most American organizations strive to be emotion-free Cultural Influences – cultures vary in: ◦ Degree to which people experience emotions ◦ Interpretation of emotions ◦ Norms for the expression of emotions 712
  13. 13. Emotional Labor An employee’s expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance is when an employee has to project one emotion while feeling another one 713
  14. 14. Felt vs. Displayed Emotions Felt emotions are the individual’s actual emotions Displayed emotions are those that the organization requires workers to show Surface acting is hiding our true emotions Deep acting is trying to change one’s feelings based on display rules 714
  15. 15. Emotional Intelligence One’s ability to detect and manage emotional cues and information Five dimensions: ◦ ◦ ◦ ◦ ◦ Self-awareness Self-management Self-motivation Empathy Social skills 715
  16. 16. The case for EI Intuitive appeal – it makes sense Evidence suggests that a high level of EI predicts high job performance Study suggests that EI is neurologically based 716
  17. 17. The case against EI EI is too vague a concept EI can’t be measured EI is so closely related to intelligence and personality that it is not unique when those factors are controlled 717
  18. 18. OB Applications of Emotions and Moods Selection – employers should consider EI a factor in hiring employees, especially for jobs that demand a high degree of social interaction. Decision Making – Positive emotions can increase problem-solving skills and so positive people find better solution to problems. 718
  19. 19. OB Applications of Emotions and Moods Creativity – Positive moods increase creativity. Motivation – Organizations that promote positive moods are likely to have a more motivated workforce. Leadership – Emotions help convey messages more effectively 719
  20. 20. OB Applications of Emotions and Moods Customer Service – customers “catch” emotions from employees, called emotional contagion. Emotional contagion is important because when customer catch positive moods or emotions of employees they shop longer. 720
  21. 21. OB Applications of Emotions and Moods Job Attitudes – emotions at work get carried home but rarely carry over to the next day. Deviant Workplace Behaviors – those who feel negative emotions are more likely to engage in deviant behavior at work. 721
  22. 22. How Can Managers Influence Moods? Use humor to lighten the moment. Give small tokens of appreciation. Stay in a good mood themselves – lead by example. Hire positive people. 722