Backup and Disaster Recovery

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Mike Hertz from Soho Computing presentation at Tech Day Camp 2012 on Backup and Disaster Recovery for small business data

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  • BackupsWhat programs and data exists on your computer systems that you cannot live without?What data lies on your computers that would be difficult, if not impossible, to recreate in the case of loss or damage?Do you backup or make copies of your data?
  • Backing up protects you from data loss. Loss commonly occurs from hardware failure, malware infections and electrical surges. Under these circumstances a local backup of your data can quickly have you back running. What happens if you experience fire, theft or other catastrophic loss including your onsite backups? This is why a good backup strategy includes offsite backups. This is why tape backups should include multiple sets rotated offsite, why 2 or more external hard drives can be rotated offsite and why CD/DVD backups should be taken with you and not thrown in the desk drawer next to the computer.Some things to consider when transporting and storing backups offsite are:Environment; don’t store backup media in your car or other locations where extreme temperatures, moisture, magnetic fields, sunlight etc. can damage the media.Security; if your data contains personal, financial, health or other sensitive information about clients, vendors, employees etc. you must comply with the laws. Data must be encrypted, secure and you must have a written security policy.Anyone that does not have a security plan and a written policy in place should contact their attorney and/or IT specialist to help you develop and implement one in order to comply with 201 CMR 17.00.Old, obsolete and unused data media should be destroyed or securely erased before disposal or recycling. Shred CD/DVD’s, erase tapes and physically destroy or reformat old hard drives to Dept. of Defense specifications.DoD specs call for a number of passes over a hard drive while writing a different pattern of 1’s and 0’s on each pass“The Cloud”Online Offsite Backups: Several options are available to small business and home users for backing up or storing data in “the cloud”.
  • Centralize your data for ease of backup. Consider a “file server”. Al users store their data on the file server and the file server backs up all user data nightly.
  • You have implemented a backup plan to save copies of your important data. A few occasions have occurred where you’ve lost, deleted or damaged a document or file and have easily restored a copy from you backups.Last night a fire occurred in your building and this morning your computers are nothing but a smoldering heap of plastic, silicon and copper. We can purchase new computers and the application software. Get you installed in your new or temporary office and restore your data files from your offsite backups, have you back operational in a week or two…
  • Backup programs create one or more files that contain compressed copies of your backed up files. The backed up files and folders can be restored with the program used to back them up. Backup programs can typically use different types of media for storage.
  • Image backups are designed to fully restore a PC or server from “bare metal”, even to dissimilar hardware.
  • Image backups are designed to fully restore a PC or server from “bare metal”, even to dissimilar hardware.
  • Backing up protects you from data loss. Loss commonly occurs from hardware failure, malware infections and electrical surges. Under these circumstances a local backup of your data can quickly have you back running. What happens if you experience fire, theft or other catastrophic loss including your onsite backups? This is why a good backup strategy includes offsite backups. This is why tape backups should include multiple sets rotated offsite, why 2 or more external hard drives can be rotated offsite and why CD/DVD backups should be taken with you and not thrown in the desk drawer next to the computer.Some things to consider when transporting and storing backups offsite are:Environment; don’t store backup media in your car or other locations where extreme temperatures, moisture, magnetic fields, sunlight etc. can damage the media.Security; if your data contains personal, financial, health or other sensitive information about clients, vendors, employees etc. you must comply with the laws. Data must be encrypted, secure and you must have a written security policy.Anyone that does not have a security plan and a written policy in place should contact their attorney and/or IT specialist to help you develop and implement one in order to comply with 201 CMR 17.00.Old, obsolete and unused data media should be destroyed or securely erased before disposal or recycling. Shred CD/DVD’s, erase tapes and physically destroy or reformat old hard drives to Dept. of Defense specifications.DoD specs call for a number of passes over a hard drive while writing a different pattern of 1’s and 0’s on each pass“The Cloud”Online Offsite Backups: Several options are available to small business and home users for backing up or storing data in “the cloud”.
  • Backup and Disaster Recovery

    1. 1. Backups:o Would you suffer financial hardships if you experienced a loss of data?o Is your data secure?o What data lies on your computers that would be difficult, if not impossible, to recreate in the case of loss or damage?o Are you currently backing up your critical data?
    2. 2. Offsite Storage and OnlineBackupsFile Synchronizing 01100100011011
    3. 3. No one backup solution is the right onefor everyone. Different amounts ofdata, sensitivity of the data,criticality, ease of access, all must beconsidered when strategizing a backupplan.SOHO Systems will prepare acustomized backup solution proposalafter analyzing the systems and type,location and amount of data unique toyour environment.
    4. 4. SOHO Systems will install and setup a cloudbackup solution:• Create your online storage account• Install and configure the SOHO Remote Backup client software on laptop and desktop PC’s• Configure file types, locations and priority to be backed upOngoing support includes:• Monitoring backup storage usage and alerting• Telephone and remote access for backup troubleshooting• On-site support @ $120/hr
    5. 5. Local Backups & DisasterRecovery
    6. 6. Local Backups • Drag and drop copies • Backup utilities included with storage devices
    7. 7. Backup: Files and foldersare compressed and placed inproprietary formatted filesCopy: Duplicate of a file
    8. 8. Image Backups • Acronis True Image • Norton Ghost • Windows Backup and Restore
    9. 9. Image backups create essentially amirror image copy of your computer,from the boot files, operating system(Windows), programs (Office Word, Exceletc.) to all the data located on your PC’shard drive.Image backups protect you fromhardware failures and severe datacorruption from viruses or othermalware. With an optional “restore todissimilar hardware” add-on an imagebackup can protect you from loss fromtheft, fire etc. by enabling a full restore
    10. 10. BackupsFull, Incremental andDifferential Backups• Full backup is everything you have selected to back up• Incremental is everything that has changed since the ;last backup• Differential is everything that has changed since the last full backup
    11. 11. Full Image BackupsInstallation and setup includes:• Installation of Acronis True Image software on each PC• License registration• Configure and run initial full image backup on each PC• Setup scheduled differential backups to occur at intervals to be determinedOngoing support includes:• 1 year telephone and remote access for image backup troubleshooting• On-site support @ $120/hr
    12. 12. Online Cloud Backups combined with Local Image Backups provide your bestdefense against catastrophic data loss and prolongedrecovery time in the event of disaster!
    13. 13. A disaster recovery backup plan from SOHO Systems includes both a cloud based backup solution for daily/continuous data file backup and a local full image backup. This approach provides an easy method ofrecovering lost, damaged or accidental deletion of your data as well as a rapid and up to date restoration of your computer system in the event of catastrophic loss Don’t be this guy!
    14. 14.  Computer Backups presented by SOHO Systems Protecting your data; Local and remote backups of your computer data  Copy of files; docs, spreadsheets, financials, pics, music, etc  Local backups on usb removable storage, network attached storage, server shares, CD/DVD, tape  Manual copy of files to near storage (drag and drop)  Use of specialized backup apps  Windows built in backup apps  XP “NTBackup” (typically not included with XP Home version)  Vista, 7, 8 “Backup and Restore”  Mac built in backup apps  Time Machine (OS X 10.5 or greater)  3 rd party apps  Many included with backup storage devices  Freeware  Low cost backup apps (~$50)  Acronis True Image  Norton Ghost  NovaBackup  Chronosync (Mac)
    15. 15.  Cloud storage  Free with Google apps, MS Skydrive, iCloud…  May require manually uploading files for backup and sharing  Limited space allocated, more available for a fee  Other free cloud storage options  Mozy, SugarSync, Dropbox, SOHO Remote…  Automatic scheduled backups/syncs, continuous syncs  Limited free space  Fee based cloud storage  Carbonite, Mozy, SugarSync, Dropbox, SOHO Remote…  Pay per GB/month, typically around $0.50/GB  Different licensing models  Per PC per GB  Multiple PC’s share allocated space  Some charge an additional device lic fee ~ $5.00/month  Multiple revisions  Secure transmissions and storage  HIPAA, SOX, MA CMR 17 compliance
    16. 16.  Planning for the inevitable: catastrophic loss or damage  Hard drive crash  Data corruption due to malware, power surge hardware failure, etc.  Two tiered approach to computer backups  Implement both local and remote (cloud) backups  Backup key data daily or continuously to cloud drive  Documents folder  Financial data files  Outlook data files  Backup weekly or monthly to local storage utilizing system image backup  Backs up entire computer  Full backup  Incremental backups  Differential backups  Fast system recovery after repair/replace of damaged components (bare metal restore)  Rotate external hard drives (backup device) to keep a copy offsite. a. Some imaging software can even restore to dissimilar hardwareContact Mike Hertz at SOHO Systems for all your IT Services needsmah@soho-consulting.net781-261-3173 or 617-823-7850

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