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Novell Success Stories: Endpoint Management in Healthcare


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Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.

Sussex Health Informatics Service, which is part of the U.K. National Health Service, and Wyoming Medical Center are two organizations in the healthcare industry that employ Novell Endpoint Management services, such as Novell ZENworks and others, to meet their IT needs.

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Novell Success Stories: Endpoint Management in Healthcare

  1. 1. Novell End-User Computing ® Success Stories Endpoint Management / Healthcare July, 2010
  2. 2. Novell Endpoint Management Benefits ® Impact Success Stories • Ensure users get the right applications, 14K PCs Improve whatever device they use user • Repair problems with minimal business impact productivity 3K PCs – reduce troubleshooting time by up to 50% • Perform easier and faster application rollouts – from 2 days to 2 hours 6K PCs Lower IT • Execute fixes remotely costs – cut travel costs by 50% 25K PCs • Deploy new workstations quickly – from 1 day to 40 minutes 11K PCs • Stop data breaches – avoid lawsuits of up to $3M Mitigate • Reduce business risk and increase compliance 20K devices risks - avoid over-spending on software licenses 12K employees 2 © Novell, Inc. All rights reserved.
  3. 3. Customer Success Novell Endpoint Management ® We looked at several tools like IBM but found that Novell ZENworks ™ Configuration Management offered the best scalability and 5K devices manageability. - May 2010 With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010 4K workstations Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations 14K workstations are ready to handle the migration to Windows 7. - Jan 2010 We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far 2K employees superior to those of the Altiris solution. - Nov 2010 The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009 20K devices 3 © Novell, Inc. All rights reserved.
  4. 4. Key Analyst Recognition Novell Endpoint Management ® Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009 Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009 Strong performer, Forrester Wave™: IT Asset Life- Cycle Management, Q2 2009 “Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010 “ZENworks™ Configuration Management is particularly strong in the management of Linux- based devices”, Jan 2009 4 © Novell, Inc. All rights reserved.
  5. 5. Press Presence Novell Endpoint Management ® With the recent enhancements to the [ZENworks ™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010 ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010 ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010 ZENworks Asset Management - Best Asset Management Solution ZENworks Endpoint Security Management - Best Security Solution 5 © Novell, Inc. All rights reserved.
  6. 6. Endpoint Management In Healthcare
  7. 7. Largest ZENworks deployment globally Sussex Health Informatics Service (HIS), part of the U.K. National Health Service (NHS), is responsible for the IT infrastructures of all 10 Sussex NHS Trusts, which includes 280 practices, 350 employees, and more than 25,000 PCs. "I was impressed with the way Novell approached the scale and the unique ® challenges of the NHS, and pulled out all the stops to deliver great results. Novell ZENworks™ Configuration Management is a really comprehensive package: its integrated inventory management, remote access and software delivery capabilities are ideal for our needs." Challenge Solution Results Cost-effectively support Novell ZENworks Reduced number of site 25,000 PCs and 997 servers Configuration Management visits; cut remote fix time from 3 days to 12 minutes Simplify IT burden by Planning to introduce managing endpoint devices ZENworks Asset Achieved higher ratings in from single point Management and ZENworks NHS infrastructure Patch Management assessments due to faster Gain clear picture of all IT IT service delivery assets on network Largest single deployment of ZENworks Configuration Management globally 7 © Novell, Inc. All rights reserved. Updated December 2009
  8. 8. Win over Microsoft Wyoming Medical Center is a 205-bed not-for-profit acute care hospital in the center of Wyoming. Its heart and neuroscience centers have received national recognition for quality measures and outstanding care. "We evaluated both Microsoft and Novell ZENworks™ Configuration Management, ® and found Novell definitely has the edge. Microsoft requires a lot of integration with Active Directory, and it can’t perform remote diagnostics or asset management as well as Novell. The savings we'll achieve with Novell ZENworks Configuration Management will be astronomical.” Challenge Solution Results Simplify IT burden by Novell ZENworks Reduced desktop automatically managing and Configuration Management provisioning time from hours patching 800 workstations (selected over Microsoft) to minutes Achieve HIPAA compliance Novell ZENworks Asset Saved 40 hours per month by securing patient data and Management fixing workstations removing unwanted software on workstations Novell ZENworks Endpoint Achieved HIPAA compliance Security Management by securing workstations in public areas Novell ZENworks Patch Management 8 © Novell, Inc. All rights reserved. Updated January 2010
  9. 9. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.