Next Generation Business Service Management: Strategy and Roadmap


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This session covers the strategic direction of the Business Service Management solution from Novell within the data center, as well as the strategy moving forward.

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Next Generation Business Service Management: Strategy and Roadmap

  1. 1. Next Generation Business Service Management: Strategy and Road Map Jonathan Golan Senior Product Manager
  2. 2. Overview Novell Data Center Overview ® What Is BSM? BSM Product Road Map 2 © Novell, Inc. All rights reserved.
  3. 3. Novell Data Center Overview ®
  4. 4. Reduce Cost Manage Complexity Mitigate Risk
  5. 5. Data Center Challenges • Create an agile IT infrastructure • Address power and space constraints • Deliver performance, security and availability • Manage hardware, software and labor costs • Meet service level agreements • Measure IT performance to meet business objectives 5 © Novell, Inc. All rights reserved.
  6. 6. Data Center Solutions Virtualization Business Enterprise and Workload Service Linux Servers Management Management ● UNIX to Linux migration ● Physical and virtual ● High availability and workload migration ● CMDB mission-critical computing ● Workload protection ● Virtual machine guest and recovery ● Application and service impact management ● Mainframe Linux ● Server and data center consolidation ● Real time Linux ● Dashboards ● Hardware lease migration ● High performance computing ● Workload optimization ●Service level ● Retail point of service ● Green computing management 6 © Novell, Inc. All rights reserved.
  7. 7. Data Center Products Solutions Virtualization Business Enterprise and Workload Service Linux Servers Management Management Products ● PlateSpin Migrate ® ● Novell myCMDB ® Novell CMDB360 ● SUSE Linux ® ● ® Enterprise Server ● PlateSpin Recon ● Novell BSM ● SUSE Linux for ● Novell Business System Z ● PlateSpin Protect Experience Manager ● SUSE Linux for SAP ● PlateSpin Forge ● Novell Business Service Level Manager ® ● SUSE Linux Realtime ● PlateSpin Orchestrate ● Novell myMO Executive Dashboard ● SUSE Studio and JeOS 7 © Novell, Inc. All rights reserved.
  8. 8. Why Novell BSM in 2010? ® Theme What Pain How have we What/How Proof or What makes Is solved? solved this? does this references to Novell unique? dominate? validate this Integration IT silos cause Novell BSM is Vendor agnostic Fastest turnaround Broad range of adapters productions critical to the consolidation of IT and ROI on BSM and their quick integration bottlenecks and operations of tier 1 systems in the market into the service model outages companies Visualization Powerful Multiple Intuitive, Use of Novell BSM visualization dashboards and contextually visualization Powerful SVG visualization engine can take interfaces into correct picture of engine in mission engine can create custom your visual many different your entire critical systems in visualizations of your diagrams and management environment in a both industry and environment make them go live systems standard browser government in minutes Discovery Other discovery Manual entry of Automated, Extensible systems are not Extensible discovery in a elements that may dynamic mapping discovery engine is designed to feed soft appliance designed to no longer be of IT to the built ground up to third party provide dynamic updates to relevant into your business support BSM management BSM service model systems 8 © Novell, Inc. All rights reserved.
  9. 9. What Is BSM?
  10. 10. What Is Business Service Management? Business Service Management dynamically links business services to underlying applications, workloads and IT infrastructure components to minimize risk, manage impact and communicate value. – Maps technology to applications and to the business > Integrates and correlates existing multi-vendor silos of IT and business data – Creates a trusted source for IT and the business > Complete federated CMDB for end-to-end IT infrastructure understanding > Integrates Web 2.0 and social-networking principles for greater CMDB usability, accessibility and accuracy – Turns data into powerful intelligence > With sophisticated analytics like root-cause and impact analysis – Delivers role-based visualization for a diverse community > Empowers both IT and business management with real-time, role-based dashboards showing health of mission-critical services 10 © Novell, Inc. All rights reserved.
  11. 11. Who Needs Business Service Management? Business “It takes too long to fix an outage.” Execs “Poor service is costing us customers.” “IT is too busy fighting fires to help us innovate.” Service “Online trading is slow, but IT doesn’t know there’s a problem.” Delivery “We’ve got lots of IT tools but can’t see how changes affect critical applications.” Managers “Why does it take a 35-person conference call to resolve an issue? Operations “Our consoles all show ‘green’, but users are still complaining.” Management “I’ve got 10 sev 1 issues, which one do I fix first?” “Which components do our 400+ applications depend on?” “We have to support 1,000 new servers without additional staff.” 11 © Novell, Inc. All rights reserved.
  12. 12. How It Works It centralizes IT management data into a service-based dashboard • Integrates and • Intuitive, role-based correlates existing IT “service view” speeds data into one ADM SAP Application Tiers -ERP problem isolation Web Tier centralized dashboard CCMS Monitors • Built-in impact and root- • Automatically models SAP Web Login CMDB360 cause analysis shortens Application Tier Database Tier IT, application, and resolution time by 50%, SLM business services Connection Manager ABAP Response Query Results or more Java Dispatcher DB Request Queue Database Server Dispatcher Request Enqueue Server Query Status Request Queue Transaction Test Asset Data Business Metrics Help Desk Configuration Data IT Management Data Discovery Data 12 © Novell, Inc. All rights reserved.
  13. 13. Intelligent Service Model Subcomponent Subcomponent Novell Service Model ® Subcomponent Subcomponent Data Center Data Center Database Data Base Subcomponent Subcomponent Order Processing Order Processing Subcomponent Subcomponent Web Services Web Services LAN LAN Subcomponent Business Metrics Business Metrics Subcomponent Generated Revenue Inventory Inventory Transaction Volume Transaction Volume Root Cause Gap Analysis Event Summary Impact Drift Analysis Service Performance Integrated Service Model drives all Business Service Management solutions and analytics 13 © Novell, Inc. All rights reserved.
  14. 14. Role-based Dashboards Telecom Services SLA Compliance IT Management Fully Customizable – Can be tailored to individual needs Order Processing Availability Management Call Center Monitoring 14 © Novell, Inc. All rights reserved.
  15. 15. IT Management Blueprint 15 © Novell, Inc. All rights reserved.
  16. 16. Blueprint for Intelligent Workload Management 16 © Novell, Inc. All rights reserved.
  17. 17. BSM Product Road Map
  18. 18. Data Center Management Product Portfolio BSM PlateSpin PlateSpin PlateSpin Novell Novell Novell HP ® ® Recon Provision Migrate myCMDB ™ myOps myMO ™ BMC PlateSpin PlateSpin PlateSpin Novell Novell Configure Protect Orchestrate BEM BSLM IBM 3rd Party etc Product Line Vendor Orchestration Work-flow Service Engine CMDB Engine Engine Adapters Technology Infrastructure Heterogeneous Datacenter Infrastructure = Planned 18 © Novell, Inc. All rights reserved.
  19. 19. 2010 Themes Integration Visualization Discovery Expanding connectivity Enhancing an Building a fully to 3rd party systems interactive end integrated, and the Novell ® user experience discovery solution management suite 19 © Novell, Inc. All rights reserved.
  20. 20. Novell BSM Integration Update ® “Infusion” Projects 3 phase project spread through Q's 1 – 3 2010 Project will provide currency for legacy BSM adapters, and add new adapters to the BSM platform essential for cloud computing projects and intelligent workload management Infusion I (Complete) – Platespin Orchestrate ® – ZENworks Linux Management ® – ZENworks Configuration Management – Sentinel Infusion II (Planned) – “Atlantic” – EC2 – ZAM – SCOM Infusion III (Planned) – “Bluestar” – DSL – Schema 20 © Novell, Inc. All rights reserved.
  21. 21. Infusion II Theme: Connectivity and Intelligent Workload Management – Confluence of asset, inventory, infrastructure and cloud management capabilities within a proactive BSM or CMDB platform – Features > Adapters to Novell “Atlantic”, Amazon EC2, Novell ZAM and MS SCOM ® > Enhanced asset tracking and management capabilities > Management of services in both the cloud and local environments > Currency updates to legacy BSM adapters – Benefits > Near real time topological visualization of provisioned service offerings, their business impact and supporting infrastructure > Asset compliance with standard templates > Proactive service management > Management of services hosted in the cloud, as well as correlation with locally hosted business services 21 © Novell, Inc. All rights reserved.
  22. 22. Infusion III Theme: Intelligent Workload Management – Features > Connectivity to Novell “Bluestar” and Novell DSL ® > Adapter for breaking out database schemes > Currency of adapters for IWM stack – Benefits > Server configuration and patch management data in the service model > Import and incorporate applications and standards of record into your service model or CMDB > Visualization of how database schemas relate to production applications > Change tracking down to the database schema level 22 © Novell, Inc. All rights reserved.
  23. 23. Project Eagle - Planned Theme: Expansion of the Novell BSM platform ® – Features > Continued migration of portlets from PortalBuilder to myMO (BSLM) > Support for Solaris X86 platforms > Enrichment of the alarms portlet for an enhanced end user experience – Benefits > Less reliance on PortalBuilder technology > Expanding the range of supported databases for configstore, Business Service Warehouse and data warehouse > Interactive alarms portlet for a more operations centric data center management interface 23 © Novell, Inc. All rights reserved.
  24. 24. Project Columbus - Planned Theme: Discovery – Features > Discovery project aimed at creating a comprehensive Business Technology Insight product > Soft appliance – Benefits > More robust discovery with an extensible rule engine > Solution can be deployed on platform of choice Scheduled for H2 CY10 24 © Novell, Inc. All rights reserved.
  25. 25. Release Road Map FY10Q1 FY10Q2 FY10Q3 FY10Q4 508 Compliance Phase I 508 Compliance Phase II BSM MO 4.7 Eagle (Console, Engine, Adapters) Infusion I Infusion II Infusion III Discovery myMO myMO 4.7 Dashboard BEM 4.7 BEM BSLM 4.7 BSLM Items in purple are in planning and not committed 25 © Novell, Inc. All rights reserved.
  26. 26. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.