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Novell Success Stories: Endpoint Management in Government


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Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks.

Mariagerfjord, which is a municipality in Denmark, The California Highway Patrol, the City of Carlsbad, Cambridge City Council, The Kingdom of Bahrain’s Ministry of Social Development are five government institutions that use Novell Endpoint Management Solutions, such as Novell ZENworks and others, to meet their IT needs.

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Novell Success Stories: Endpoint Management in Government

  1. 1. Novell End-User Computing ® Success Stories Endpoint Management / Government July, 2010
  2. 2. Novell Endpoint Management benefits ® Impact Success Stories • Ensure users get the right applications, 14K PCs Improve whatever device they use user • Repair problems with minimal business impact productivity 3K PCs – reduce troubleshooting time by up to 50% • Perform easier and faster application rollouts – from 2 days to 2 hours 6K PCs Lower IT • Execute fixes remotely costs – cut travel costs by 50% 25K PCs • Deploy new workstations quickly – from 1 day to 40 minutes 11K PCs • Stop data breaches – avoid lawsuits of up to $3M Mitigate • Reduce business risk and increase compliance 20K devices risks - avoid over-spending on software licenses 12K employees 2 © Novell, Inc. All rights reserved.
  3. 3. Customer Success Novell Endpoint Management ® We looked at several tools like IBM but found that Novell ZENworks ™ Configuration Management offered the best scalability and 5K devices manageability. - May 2010 With the old [Microsoft] solution, it could take up to two hours to install a new application...Novell ZENworks Configuration Management can get the same job done in just 30 minutes. - Jan 2010 4K workstations Using the asset management capabilities of Novell ZENworks Configuration Management, we can quickly identify which workstations 14K workstations are ready to handle the migration to Windows 7. - Jan 2010 We selected Novell® ZENworks™ Configuration Management because its patch management and asset management capabilities were far 2K employees superior to those of the Altiris solution. - Nov 2010 The real cost savings are in license control and management. ZENworks Asset Management gives us a true indication of the licensing required, so we no longer over-provision. - Jun 2009 20K devices 3 © Novell, Inc. All rights reserved.
  4. 4. Key Analyst Recognition Novell Endpoint Management ® Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009 Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009 Strong performer, Forrester Wave™: IT Asset Life- Cycle Management, Q2 2009 “Organizations should definitely include Novell ZENworks™ in their evaluations”, ZENworks, Apr 2010 “ZENworks™ Configuration Management is particularly strong in the management of Linux- based devices”, Jan 2009 4 © Novell, Inc. All rights reserved.
  5. 5. Press Presence Novell Endpoint Management ® With the recent enhancements to the [ZENworks ™] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010 ZENworks Configuration Management – Finalist Best Policy Management Solution, SC Magazine 2010 awards ZENworks Patch Management – Solid patch management solution that scales nicely for any size environment - Feb 2010 ZENworks Endpoint Security Management – Certainly a strong product, as one would expect from Novell - May 2010 ZENworks Asset Management - Best Asset Management Solution ZENworks Endpoint Security Management - Best Security Solution 5 © Novell, Inc. All rights reserved.
  6. 6. Endpoint Management in Government
  7. 7. New customer Mariagerfjord is a municipality in northern Denmark. The municipal government provides a wide range of services for more than 42,000 citizens. Its IT infrastructure, which includes more than 1,100 PCs, is divided across more than 50 sites. "We were impressed with Novell ZENworks™. We realized that Novell was one of ® the few vendors that could offer all the functionalities we needed - asset management, patch management and remote support - in a single coherent suite of products.” Challenge Solution Results Reduce travel associated Novell ZENworks Application Cut new machine set up with managing endpoints Virtualization time from 1 day to 40 minutes Improve user productivity by Novell ZENworks Asset decreasing incident Management resolution times Novell ZENworks Configuration Avoid non-compliance with Management software license agreements Novell ZENworks Patch Management Partner: IT Quality 7 © Novell, Inc. All rights reserved. Updated January 2010
  8. 8. The California Highway Patrol (CHP) provides highway safety, protects state facilities, conducts criminal investigations and assists local law enforcement agencies. It is the largest state police agency in the United States, with more than 10,000 employees. "We're able to distribute new applications statewide overnight. Without Novell ® ZENworks™ Configuration Management, we wouldn't be able to do that. We’ve improved the way we distribute applications, manage IT resources and resolve system issues.” Challenge Solution Results Enable a dozen IT staffers to Novell ZENworks Increased efficiency and manage 7,500 desktops and Configuration Management reduced operating costs – 3,000 laptops across 150 now CHP can distribute locations Also: applications overnight Novell Open Enterprise Enabled troubleshooting in a Server quick and consistent manner Novell Identity Manager – critical for dispatch sites that need to be up and running 24/7 8 © Novell, Inc. All rights reserved. Updated April 2010
  9. 9. With 22 networked sites, the City of Carlsbad, located between San Diego and Los Angeles was looking for a way to streamline the administration of its more than 1,000 PCs. "Novell ZENworks™ Configuration Management has been a great benefit for us. It ® saves us a significant amount of time in application distribution as we can now push out new applications across the City within just a few hours, rather than days. Without it, we would need additional desktop support employees or have a reduced level of service.” Challenge Solution Results Reduce the time and Novell ZENworks Asset Cut the application rollout financial burden of managing Management time from several days to 1,000 desktops and IT just a few hours systems across 22 sites Novell ZENworks Configuration Management Balance the time spent on maintenance tasks (70%) and new projects (just 30%) 9 © Novell, Inc. All rights reserved. Updated October 2009
  10. 10. Cambridge City Council provides statutory local authority services to 130,000 residents and businesses in Cambridge, UK. "With the Novell solution, we have eliminated the technical support previously ® required for users' home PCs, and increased the security of access. For example, the complete prevention of printing and local copying of files helps the Council comply with its confidentiality and Data Protection requirements, and yet grants full access for authorized users to the information they need.” Challenge Solution Results Enable flexible home-office Novell ZENworks™ Reduced the number of working for its staff Application Virtualization support and technical calls to the IT helpdesk Give staff secure, easy Partner: Serco access to central systems Improved green agenda and comply with data privacy commitment with staff regulations working from home 10 © Novell, Inc. All rights reserved. Updated December 2009
  11. 11. The Kingdom of Bahrain's Ministry of Social Development (MOSD) employs approximately 600 people working with a wide range of sectors, institutions and individuals to develop Bahraini society. "We initially chose the Novell solutions as best-of-breed, not specifically because ® they were open source - the reduced cost is a good additional benefit. Novell ZENworks™ Configuration Management and Novell eDirectory ™ give us full control over users, their desktops and the data shared among them. This saves time and effort and increases security.” Challenge Solution Results Streamline and automate Novell ZENworks Configuration Reduced support effort by at user and desktop Management least 60 percent management Also: Novell Open Enterprise Server SUSE Linux Enterprise Server ® Novell Identity Manager Novell SecureLogin 11 © Novell, Inc. All rights reserved. Updated March 2010
  12. 12. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.