Nikhilesh Tiwari


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Nikhilesh Tiwari

  1. 1. Nikhilesh Tiwari E-Mail: Linked In- Contact: 00-91-9594700151 00-968-91220317 WhatsApp: 00-91-9594700151 Acquire a challenging position as a Professional with the opportunity to exploit the inner talent in the best working environment. Preferred Location: Across the Globe. Professional Preface Skills  Handled all conditions such as solve guest inquiries, requirement, problems etc.  Helped in Hotel Sales to generate good occupancy & ARR and complete the target.  Helped to carry daily processes to increase the speed of total work.  Completed all cash & billing related activities on required date.  Capable to create reports for further development.  Maintain the good relation with guest with the help of good communication skills.  Building Client Base and giving leads to sales team. Work Experience:- Majestic Court Sarovar Portico (A Sarovar Group of Hotels and Resorts) Navi Mumbai- India As Asst. Front Office Manager Asst. Front Office Manager since April 2016  Revenue Management-Handling Channel Manager/ OTA inventories and Rate allocation Critical Issues in Hospitality Industry Team Handling Guest Handling Room Sales Online Sales (PRM/ Online Portals) Revenue Management Channel Manager  An astute professional with Approx 7 years of extensive experience in Front Office Activities including front desk, reservation, concierge, and travel desk, sales. Epbax etc working according to SOP’s.  Currently serving with Majestic Court Sarovar Portico (Navi Mumbai- India) as Asst. Front Office Manager (Since April 2016)  Experience to understand guests needs and satisfaction.  Sales:- Adept in market communication, image & brand building, leading, growing and managing professional associates and client relationships and handling good potential companies.  High integrity, energetic & versatile leader known for ability to create a good first thought of the property.
  2. 2.  Trains, cross –trains, and retrains all front office staff.(As per brand Standard)  Evaluates the job performance if each front office employee.  Maintains working relationships and communicates with all departments.  Maintains master key control.  Verifies that accurate room status information is maintained and properly communicated.  Resolves guest problems quickly, efficiently, and courteously.  Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.  Reviews and completes credit limit report.  Works within the allocated budget for the front office.  Conducts regularly scheduled meetings of front office Team.  Upholds the hotel's commitment to hospitality.  Prepare performance reports related to front office.  Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.  Monitor high balance guest and take appropriate action.  Ensure implementation of all hotel policies and house rules.  Prepare revenue and occupancy forecasting.  Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.  Monitor all V.I.P’s special guests and requests.  Review Front office log book and Guest feedback forms on a daily basis.  Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Ramada World Wide Inc. (A Group of Wyndham Hotel), Muscat –Sultanate of Oman (2 Years 4 Months) Duty Manager Jan 2015-April 2016 Sr.Team Leader Front Office Dec2013- Dec2014  Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.  Assists in VIP’s arrival departure in absence of guest relation officers.  Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.  Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.  Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows  Assists in handling room lock problems.  Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.  Assists reception, business centre, cashier, concierge and bell captain during they are busy.  Answers guests inquire, handle complaints and attend to the needs of the guests.  Approves and sign for allowances, rebates etc., as required by Front Office Cashier.  Authorizes charges to be made for late departures and/or compliments on them.
  3. 3.  Promotes and maintains good public relations.  Motivates and maintains good staff relations.  Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.  Follows up in credit check report, liaise with credit manager.  To responsible for front office operation during the absence of Front Office Manager (HO).  Approves the working schedule for the front office attendants and submits them to front office manager (HO).  Assigns and Approves Duty roster for all Front desk staffs. Majestic Court Sarovar Portico (A Sarovar Group of Hotels and Resorts), Navi Mumbai- India As Front Office-Team Leader (1 Year 5 Months) Front Office Executive April 2012 – Sep 2013  To help and assist the Front Office Manager in organizing and running the department.  To be warm, friendly and courteous to guests.  To make and monitor the duty roster of the departmental staff.  To supervise the reception counter.  To check all VIP rooms.  To deputize for the front office manager in his absence or whenever required to do so.  To initiate action on all mail coming into the department.  To initiate action on all group bookings and block rooms in the reservation register.  To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure.  To follow up with the local travel agent for requirements of a group before their arrival.  To maintain appropriate guest history records.  To greet guests on arrival and provide timely assistance at check-in.  To advise the general manager of all VIP arrivals and also to escort all VIP’s to their rooms.  To report on a weekly basis, all views, suggestions/ comments of guests’ met.  To assist guests immediately if they have any problems with the services provided by the Hotel.  To pay special attention to special requests on rooms, services and complaints of house guests.  To promote sales and develop business contacts for the Hotel and the company.  To render assistance to the front office cashiers and the night auditor.  To keep constant contact with related departments such as housekeeping, engineering, F&B service and others.  To keep a check on guest elevator services and ensure their smooth operation.  To take rounds of the entire Hotel to ensure smooth operation in all areas. Hotel Yogi Midtown (A Group of Yogi Hotels) - Navi Mumbai- India (2 Years) Sr.Front Office Executive May 2011 –April 2012 Front Office Executive May 2010 –April 2011  Take regularly briefing of Front Office Team.  Routinely and on continual basis inspect guest room s daily in order to insure high standards of cleanliness and repair throughout the hotel.  Review the credit check report on daily basis and highlight and credit risks in co-ordination with the Credit Manager.  Ensure compliance of safety and security standards.  Leave all desk and office areas in a clean and neat manner.
  4. 4.  Performs related duties and special projects as assigned.  Initial all guest folios immediately after check-in to ensure billing instructions are correct as well as system codes and required data.  Perform night audit and check reports daily.  Be fully aware of the VIP's expected to arrive on each day and those in-house, and familiarize himself and the team with the names, room numbers and any special arrangements.  Be aware of the projected occupancy of the day and the ten day forecast. Anticipates opportunities for sales, and be prepared to make on the spot decisions as to the acceptance or rejection of walk-ins.  Be aware of the hotel emergency procedures and be able to take appropriate action in any given situation and report on the outcome.  Contacted housekeeping or maintenance staff when guests report problems. FOUR POINTS BY SHERATON VASHI, NAVI MUMBAI- INDIA (1 Year 3 Months) Four Points by Sheraton, Navi Mumbai (A Starwood Hotel) Jan. 01` 2009– Apr.30` 2010 Front Office Associate  Ensured all the front desk operations are carried out in the most efficient and courteous manner.  Assisted Guest in all inquiries in connection with local restaurants and attractions.  Handled credit card machines and cashier audit reports.  Made reservations in the most courteous and efficient manner.  Designed and maintained guest's room to ensure guest satisfaction.  Performed any other inventory management changes as directed from a supervisor and manager. Achievements- - Awarded by Employee of the Year Award 2014 at Ramada Worldwide Inc- Muscat - Nominated as Best Employee of the Month for March 2014 at Ramada Worldwide Inc.-Muscat - Nominated as Best Employee of the Month for May 2014 at Ramada Worldwide Inc.-Muscat. - Awarded as BEST MANAGER AWARD –June 2016 at Majestic Court Sarovar Portico- Navi Mumbai Scholastics: Masters in Hospitality Management – (2015) United Business Institutes-Belgium, Europe Bachelor of Arts (2013) Kanpur University- India Diploma in Hospitality & Travel Management-(2009) XII – (H.S.C)-(2007) Kendriya Vidyalaya-Allahabad-India X-(S.S.C)-(2005) Kendriya Vidyalaya-Allahabad-India
  5. 5. IT Skills:  Good Knowledge of PMS Softwares: - OPERA (5.0), IDS- new version, FIDELIO.  Point of contact for IT/ internet related queries. Interests:  Interacting with People.  Cricket Personal Dossier: Date of Birth: 17th Jan 1990 Father’s Name Mr. Gyan Prakash Tiwari (ARMY OFFICER) Nationality Indian Religion Hindu Marital Status Single Languages English, Hindi, Marathi and Basic Arabic Height 177cms Weight 85 Kgs Passport H5532439 EX. DATE-03/08/2019 Permanent Address: Shyama Bhavan – K.S. Tiwari C/o Gyan Prakash Tiwari Village –Lohari, Post – Sirsa, Meja Dist-Allahabad-Uttar Pradesh- India Acknowledgement: I hereby declare that the above information furnished by me is absolutely true to the best of my knowledge and belief. Place: Navi Mumbai Date: Nikhilesh Tiwari