Using Mobile Technologies for Check-in and beyond - Whitepaper


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This white paper will document the ideas on how SMS based boarding passes (without 2D Barcodes) and various scenarios and other relevant solutions that can be implemented at any airline company. This paper provides recommendations for other linked areas where the mobile technologies could help the airlines in getting ahead of its competitors.

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Using Mobile Technologies for Check-in and beyond - Whitepaper

  1. 1. Using Mobile Technologies For Check-in and beyond Pratik Chandra Roy NIIT Technologies White Paper
  2. 2. CONTENTS Introduction 3 Check-in Channels 3 Mobile Check-in via WAP (Wireless Access Protocol) 3 SMS Check-in 4 Top Level WAP and SMS architecture 5 Check-in Scenarios 5 Similar Implementations in the Industry 7 IATA Recommendation 8 Case Studies on mobile technologies by NIIT Technologies 10
  3. 3. TRANSPORTATION TRAVEL CARGO PACKAGING TRANSPORTATION TOUR TRAVEL GUIDE TRAVEL TRANSPORTATION CARGO CARGO LOGISTICS TRAVEL JOURNEY GUIDE TRANSPORTATION CARGO JOURNEY CARGO GUIDE LOGISTICS TRAVEL Introduction Background The wireless and mobile computing technology is growing at an This white paper will document the ideas on how SMS based boarding passes (without 2D barcodes) and various scenarios and other relevant solutions that can be implemented at any airline company. This white paper will go a step beyond mobile check-in explosive rate across the world. The increasing number of and make recommendations for other linked areas where the telecommuting-users, and the increasing trend of on-the-move mobile technologies could help the airlines in getting ahead of its business executives, demands the mobile technology solutions to competitors. expand to meet their needs. To harness the opportunities in the space of mobile solutions, NIIT Technologies has extensive experience bringing mobile applications into multiple industry arenas, including travel, retail and insurance domain. Check-in Channels Following check-in channels can be in the scope of the SMS based boarding passes. As a solutions provider of Mobile Applications, NIIT Technologies • Web Check-in combines domain expertise, knowledge base and intellectual capital • Mobile Check-in to solve critical mobile industry problems. NIIT Technologies has • SMS Check-in been developing Mobile application development from the age of • Phone Check-in Palm and on the way gained expertise on iPhone, Windows Mobile, • Automated Check-in Windows CE handhelds, J2ME, Blackberry and Symbian platforms. To facilitate the mobile based boarding passes, Mobile Scanners Document Purpose All big, small, low cost airlines would like to make use of mobile located at bag drop, security, lounge, and customer service checkpoints should be able to read the information from mobile phones. technologies to provide check-in facilities and other relevant facilities to their customers. The BCBP IATA initiative recommends SMS/MMS based boarding passes with a 2D barcode on it that contains relevant Boarding pass information. Some airlines and airports have already implemented the solution, and many others are in the process of doing so. But some airlines have clearly stated that they would not be implementing the BCBP. One of the key reasons for this is that there are a lot of customers who do not wish to use MMS facilities of the mobile phones (due to higher costs), or are contended with a basic mobile phone that does not provide any image based messages to be sent or received. So, the 2D barcodes may actually not be very popular with the customers. Mobile Check-in via WAP (Wireless Access Protocol) How does it work? 1. This facility is intended for users of Smart Phones with High resolution phone screens like PDA, Blackberry or mobile phone with internet access. 2. Customers visit the WAP site of the airline using the browser of their mobile phone. WAP site typically is named as 3
  4. 4. 3. A check-in form is presented to the customer through which he/she can provide the booking confirmation number, credit card number, frequent flyer membership number, or e-ticket number. In some cases first name, last name, and departure city code may be requested to be entered. The idea is to uniquely identify the customer and also to ensure that there is a level of security check built in the check-in form. 4. Mobile Check-in is allowed for flights departing within next 24 hours. All the flights that have been opened for check-in or through check-in can be checked in via the mobile check-in. This is same for any other type of check-in as well (web check-in, phone check-in or check-in at the counter). 5. In case of multiple passengers the names of all the passengers are displayed, and the customer is able to choose from the passengers who need to check in or select all the passengers to check in. 6. Next screens allow customers to choose seat based on his/her preference (aisle/window), number of checked-in baggage etc. In case the customer is a frequent flyer number relevant details like seat preferences etc are already taken into account and a default seat number is automatically allocated. 7. Depending on the flight route, phone and subscription facility of Restrictions 1. WAP sites of some of the airlines do not allow any seats selections. A seat is automatically selected and allocated to the passenger. 2. Some do not support multiple passenger check-in and or have restrictions on the number of passengers (like max 4 passengers in case of Air Canada). 3. Some sites do not provide the mobile check-in facility for travelers with any check-in baggage. 4. The facility may not be available for customers who would be travelling to any country that requires APIS information, but the same is not already available (either in the PNR or in their frequent flyer profiles). Some examples of mobile check-in via WAP sites are: the customer, he/she will receive the boarding pass via SMS Check-in e-mail/SMS or text message. Few airlines have started providing the check-in facility via SMS a. If the customer chooses for E-mail or MMS mode for delivery (Short message service). Customers should provide their mobile of boarding pass, a single message with the check-in details numbers at the time of reservation, or they can update their mobile and a 2 dimensional barcode (usually in QR code or Aztec numbers in the profile information that is stored in the loyalty format). In case of MMS, customer is advised for ensuring the system of the airline. In some cases airlines send SMS to MMS is activated by the service provider. customers who are eligible for SMS check-in when the flight gets b. In case customer chooses for text message, 2 messages are sent to the customer. The first one contains a link that lets you request your personal barcode that will be scanned at the airport. The second text message will contain all your check-in details. 8. If the customer cannot receive an electronic boarding pass, he/she can print the boarding pass at home or at the airport as well. opened for check-in. Customers can simply reply Yes to get automatically checked in. SAS Scandinavian airlines provide such an SMS check-in facility for its frequent flyer members. The SMS may also contain a link to the WAP portal of the airline so that the customer may choose seats, provide baggage details or choose the passengers to check-in if the relevant facility is available on the WAP site. Once the passenger is checked in he/she gets a confirmation by SMS. This confirmation includes the seat allocation details and a link to the mobile boarding pass which contains the flight number, seat number, departure and arrival time and a 2-dimensional boarding pass. 4
  5. 5. In some other cases the customers (frequent flyer members) can Check-in Scenarios send in an SMS to a dedicated number in a specified format to perform the mobile check-in. Jet Airways provide such an SMS check-in facility for its FF members. Customers can type an SMS in the format: JetC <PNR> <JetPrivilegeNo.> Case 1 Customer does an online Check-in (Web check-in), but doesn’t have access to Printer for printing the boarding pass. Suggested Solution And send the same to 56388, a dedicated SMS number for Jet After taking in all the relevant details (like baggage, seating, Airway’s SMS check-in facility. An example of such an SMS would dangerous goods declaration etc), at the print boarding pass step, be “JetC ABCDEF 123456789” provide an alternative to customer for sending the Check-in confirmation via SMS to customer specified mobile number. The Boarding pass information is sent via SMS to the customer in Following is the suggested (indicative) format of the SMS text: the following format: Airport Terminal Jet Airways: Seat No. 16F on 9W3001 for 29MAR BOM-DEL is Departure Airport assigned to you. Please collect the boarding pass from Check-in PNR counters at least 30 mins prior to departure. ZYUN3P SYD 1B VA0001 03AUG09 1000 Few other airlines that are in the process of implementing similar ROY/PRATIKMR 25C SMS based check-in facility or have implemented the same are: Flight Details (Flt No, Dep date/time) Singapore Airlines - Implemented Seat Number Austrian Airlines - Work in progress Passenger Name Jetstar - Testing in progress 8 Note: The actual format will be decided after a study of old mobile Top Level WAP and SMS architecture phone screen layouts to ensure that the relevant text is visible in one screen. This white paper will be updated with relevant information once the study of mobile phone layouts is complete. X25, TCP-IP, frame relay VPNGSM Network WAP Micro Browser (w/WTA) Application Server HTTP Server Database Contents SMS will clearly indicate that the message has been sent from the Request (URL) Response (Content) Proposed Top Level WAP and airline’s Web Check-in facility or from a dedicated number of the airline. SMS Architecture WAP Device Response (Content) Push Initiator Mobile Phone Users SMS Processing Application Reservation Following cases (and probably more) will have to be taken care of: System Operators SMS Centers APIs/Web Services Departure 1. More than one passenger in the booking. One SMS would be Control System Loyalty System. sufficient or would there be one message per passenger sent to a single mobile phone, or would SMS be sent to mobile phones associated with each passenger in the booking. 5
  6. 6. It will depend on the mobile number stored in PNR or alternately Kiosk Option passenger is asked to confirm the mobile number at the start of 1. Current Kiosk application can be changed to entertain such online check in process (stage 1). cases. Instead of taking the customer through the complete check-in process again, customer could be taken straight to Normally it should be one message per PNR. All seat numbers print boarding pass option if he has already done a web allocated should be displayed as passenger/s will show the check-in. SMS to check in staff for issuance of BP. The number of pieces accepted at check in time for bag drop should also be displayed in the message. 2. Alternatively, a new kiosk application can be developed specifically for Mobile check-in/boarding pass printing. 2. In case, Boarding at international location, whether customer 3. Kiosk should have OCR functionality as described below. The mobile’s roaming facility should be used or not (i.e., will the Kiosk applicable will be able to scan customer’s mobile with message be sent to customer when on roaming?). What if the backlight on, and print the boarding pass based on the passenger wants to receive the SMS message on some other information contained in the SMS and relevant information from (local) number? DCS. This facility could be made available for all cases of pre-airport check-in, like Web check-in, phone check-in, mobile This can be covered again at stage 1 of the process when check-in, SMS check-in or automated check-in. passenger is asked to confirm the mobile number or opt for an alternate number. Manual Options 1. Check-in agent can read SMS from the customer’s mobile phone and print out the boarding pass. OCR (Optical Character Recognition) Option A Kiosk capable of reading/scanning the text from the mobile could be deployed at the check-in counter or a dedicated counter (new or existing counters like baggage drop counter) to issue boarding pass for such cases. In case of OCR, the requirement of printed boarding can be avoided, as the same device could be 2. These boarding passes could also be printed on a dedicated deployed at other check-points like lounge entry, aircraft boarding boarding pass printer located at the airport and handed over to etc which could scan the above boarding pass information directly the customer by airline ground staff (check-in desk, baggage from the SMS message of the mobile. drop desk or any dedicated service desk for distributing boarding passes for these cases). Interfacing systems 3. A dedicated service desk could print the boarding pass for such In all the above options there would be a manual or automated customers by looking at the SMS on the passenger’s arrival at access to the CRS and DCS of the airlines (to check the the counter. reservation details and to check-in the passengers on to the DCS system). There would be a link to the loyalty system as well to fetch This procedure will ensure that airline takes care of all related the seating / smoking preferences etc and for any other special issues like gate no show etc in the same way as is being followed services requests (SSRs). Though in many cases, airlines mention at present. They will not be required to train their airport staff much that any person with any special service request should do a except that the BP is to be printed or delivered where SMS is there manual check-in at the airport itself, but there is no reason why it on the mobile. can’t be automated for the loyalty program members where these preferences are actually captured and stored. 6
  7. 7. Case 2 Customer doesn’t have access to web and wishes to use his Mobile for Checking-in via SMS Check-in feature. Suggested Solution 3. After reading the information from the mobile, and performing basic validations, the Kiosk software will print a boarding pass slip. Any additional information needed on the slip (that is not available in the SMS text) will be fetched from the DCS system via existing web services/APIs that is being used by online Customer can send SMS from a registered mobile phone (that is check-in. This slip will be similar to any usual ATM slip, cab fare registered with his/her loyalty profile (FF membership) or specifically receipts, or credit card payment acknowledgement slips. for the PNR). 4. The slip will contain the usual boarding pass information and will Customer may send a message to a dedicated SMS number such have to be carried by the passenger through all the checkpoints as 89023 like: till boarding. CHECK-IN ZYUN3P OR CHECK-IN 7752334566 where 7752334566 is the FF membership number. Auto-seating feature should be implemented (which will ensure automatic seat allocation for such check-in). If the customer is a frequent flyer club member, then the seating preferences of the customer can be taken into account for allocation of the seat. This Similar Implementations in the Industry Southwest Airline Implementation The customer does a web check-in within 24 hours of the departure. As a last step (when the check-in process is complete), the customer should get the print out of the boarding pass. feature would be available only to those who are travelling without any dangerous goods. So, customer will not have to send a separate confirmation message for confirming that he/she is not travelling with any dangerous goods, and it would be treated as automatic confirmation from customer that he/she is not travelling But there are instances where customer is unable to print the boarding pass due to unavailability of the printer, or if the printer runs out of the ink half way. There could also be instances where the customer actually looses the printed copy of the barcode. with any dangerous goods. Though, based on airline requirements this could change to accept a second message from the customers for this confirmation as well. To ensure that customer has an option of reprinting the boarding pass at a later stage, Southwest Airline has an option in its kiosk application. Customer can go to the South west airline’s kiosk at the Once the check-in is done, then the SMS with check-in confirmation (same as the SMS in case 1) will be sent to customer’s mobile to facilitate his check-in/boarding at the airport. Mobile/SMS check-in and boarding pass printing options airport and insert the credit card that was used to purchase the tickets. An option is presented to the customer if he/she wants to reprint the boarding pass. Air New Zealand Implementation of ePass Air New Zealand has implemented the RFID-enabled ePass for its loyalty scheme members which serve as a permanent (reusable) Architecture 1 boarding pass. Following are the features of ePass: Fire wall internet dcssms check in web check in sms service • Permanent reusable boarding pass provider res kiosk baggage drop security lounge customer service • Available at 26 airports in New Zealand boarding pre-airport at airport • Distributed to 100,000 loyalty scheme members 1. Customer can choose to do a web check-in or SMS check-in. • Enables check-in, lounge access and boarding On successful check-in the customer will receive an SMS (which may or may not be in encrypted format). 2. Customer will go to the airport and scan his/her mobile at the kiosk that will have the SMS scanning OCR facility. • Consists of tag attached to a mobile phone, similar to a small barcode sticker • Contains unique sequence number and tag identifier, which is recognized by the airline’s system and matched with the passenger record. 7
  8. 8. The ePass process The passenger scans the ePassat the check-in kiosk if they need to check bags or change seats. If the passenger has no bag to check, they can proceed straight to the gate. NZ’s lounges also have ePass gate readers linked to an application to track access and produce business reporting. At the gate, the passenger scans their ePass and receives a paper gatepass with confirmation of their seat number –this is for cabin crew to inspect. billion every year. By the end of 2010 all IATA members will be 100% BCBP, and magnetic stripe boarding passes will be history. The BCBP standard defines the 2D bar code and the data contained in the bar code. An airline implementing BCBP has to re-design the layout of the boarding pass to include the 2D bar code. The BCBP standard does not provide guidelines regarding the size and position of the bar code, the human readable data or the size of the boarding pass. Recommended Practice 1706d Attachment A defines the minimum data elements to be included on a boarding pass. Minimum • Passenger Name • Date of flight (DD/MMM) Jet star Implementation Jetstar offers their customers the ability to use the revolutionary • Marketing carrier • Flight number (marketing carrier) SMS boarding pass technology each time they travel and more to it • Schedule Departure Time is that a passenger doesn’t need to have a smart phone. one of the • Cabin or Class of travel fastest and the simplest SMS check-in service available in the market. This implementation for Jetstar has helped in improving efficiency and saving time for passengers. • From City • To City • Seat number In order to make the process simple and convenient Jetstar offers a range of check-in options. Passengers can register for the SMS either by selecting automatic check in during the booking process at or check-in 48 hours prior to flight departure. The • Ticket type identifier (paper or electronic) • Terminal/Gate number • Operated by company’s cutting edge technology helps scan text messages at the Jetstar Kiosk in the check-in area. The text message is a unique The following items, not available in RP 1706d but used by airlines, code, analyzed by the kiosk at the check-in counter, to print board- may be added. Optional: ing passes. Passengers can also enter the number of bags they are • Sequence number carrying and print tags for each of them. Once this is done( this is already done , you can drop baggage at Jetstar bag drop) they can • Booking reference drop their tagged bags at the Jetstar Bag drop and head to the • E-ticket number departure gate to board their flight. • Operating airline • Agent type (e.g. Web) IATA Recommendation Bar Coded Boarding Passes (BCBP) use IATA industry standard 2D bar codes. Because they can be accessed from anywhere - even a mobile phone - they offer more convenience for the passenger. • Gate close time • Frequent flyer Tier and Number • Remarks (e.g. wheelchair) • Other travel information (e.g where to drop a bag) Because don't need to be printed on expensive paper stock and facilitate off-airport check-in, they save the industry up to US$1.5 8
  9. 9. Bar Code Size The horizontal bar code enables the agent to read the text while The recommended size, based on the definition of the PDF417 scanning the bar code, when using a type of desk-fixed scanners. standard, is: Similar recommendations apply to boarding passes issued on the • X Dim = 10 mils or 0.254 mm web, except that the size of the boarding pass depends on the • Y/X ratio = 3 paper used by the passenger. • Y Dim = 30 mils or 0.762 mm • Max size: 2.9 x 2.0 inch or 73.7 x 50.8mm The blue background represents the area where the recommended layout of ATB size document applies. The rest of the document Module No. below the blue background can be used to provide travel information for the passenger, including: • How to proceed in the airport with this boarding pass • Where to check-in baggage • X Dim is the width of the smallest element of the bar code • Options to check that the flight is on time or to change the booking • Y Dim is the height • Legal notices on baggage and air transportation • Max size is the size of the bar code at full capacity (928 codewords) using the X and Y Dim The IATA BCBP initiative has proposed the following information to be stored in the 2D barcodes. This example is for 2 segments and all fields populated. Boarding Pass Layout The layout below follows the recommendations on the size of the boarding pass and the bar code, the human readable text and the multiple flight documents: Name From GENEVE PARIS CDS MIAMI ATB Size ETKT E-Ticket MAX: 2.9 inch/73.7mm Validating carrier (logo) LASTNAME/F To PARIS CDS Fight Date Class Seat Sq AF5106 06 Dec Departure Gate close 08:55 08:40 Y 08A 155 MIAMI AF4854 06 Dec 11:20 11:00 Y 44A 099 CANCUN AF327 06 Dec 17:12 17:02 Y 10F 007 The vertical bar code provides a better quality printing on older ATB printers. Notes: • The blue background represents the required human readable items. • The blue dotted line represents the quiet zone of the bar code. Validating carrier (logo) Name From GENEVE PARIS CDS MIAMI LASTNAME/F E-Ticket ETKT To PARIS CDS Fight Date Class Seat Sq AF5106 06 Dec Departure Gate close 08:55 08:40 Y 08A 155 MIAMI AF4854 06 Dec 11:20 11:00 Y 44A 099 CANCUN AF327 06 Dec 17:12 17:02 Y 10F 007 9
  10. 10. But, for the purpose of text SMS based boarding pass we will have below information can be contained in a single (displayable) SMS to define the information that needs to be sent, as not all of the text message. Case Studies on mobile technologies by NIIT Technologies Key Considerations As a start this application is being developed for iPhone and later developed for Android, Blackberry, Symbian, J2ME and Windows B2C Framework for mobile enabling an airline Mobile platforms. This is a native application with online as well as Business Problem offline access. The various functionalities of this application includes This application is being developed as a framework to mobile enable an airline. This involves plugging into existing business service infrastructure of an airline, and provides functionality targeted for the Flight search, Flight Booking, Check-in using mobile boarding pass, Timetable, Weather, Maps etc. This application will be available for download from the Apple App Store when ready. air traveller on the move. 10
  11. 11. Tools and Technologies The application was developed using objective-C in cocoa framework and for database SQLite was used for iPhone. For Blackberry platform the application was developed in Eclipse using Blackberry JDE and J2ME. For Windows Mobile the application was developed using .NET CF using Visual Studio. New Passenger-friendly Application The wireless and mobile computing technology is growing at an For Symbian the application was developed using Symbian C++ explosive rate across the world. The increasing number of using Carbide IDE. telecommuting-users, and the increasing trend of on-the-move business executives, demands the mobile technology solutions to expand to meet their needs. As a solutions provider of Mobile Applications, NIIT Technologies combines domain expertise, knowledge base and intellectual capital to solve critical mobile industry problems. One of our marquee client Iberia along with NIIT Technologies has truly taken forward the next big thing in Travel and that is mobility. Our mobility road map with Iberia extends to not only current developments but also to future requirements. We are currently doing development related to Iberia mobile and native applications (iPhone, Android, BB, and WP7). Iberia mobile has a comprehensive range of functionalities as compared to any other application of any other airline. The mobile application offers customers check-in, baggage tracking, arrival & departure info, schedules, car hire, booking management, contact centre information, language option, apart from a range of other services to enhance customer experience and service levels. The developed application has automated the entire process and covers the following areas: 1. Online Check – in This application reduces the waiting time at airport queues for travelers. It allows the customer to check-in their Iberia operated reservations and receive a mobile boarding pass with just the click of a button. 2. Baggage Tracking This application also eliminates the need for manual reconciliation and automated delivery of real-time baggage data. The entire work flow of baggage movement, from check-in point to a flight, can be viewed in the WorldTracer record of the application. 11
  12. 12. 3. Arrivals and Departures 11. My boarding cards NIIT Technologies provides a mobile solution to extend the Passengers can download their boarding pass using this passenger assistance information for better service and application. It eliminates the long waiting periods at the check-in enhanced customer satisfaction. The application displays counter. It allows customers to manage and download their real-time flight status based on the flight number, origin and boarding pass on the phones. destination or airport and time. 12. Contacts 4. Air shuttle booking and schedules This application provides access to the different customer care The application takes all the hassle out of getting to the airport. centers (Iberia offices, Iberia Plus centers) to meet the diverse Ex. it allows the customer to book a reservation for the needs of the customer. There is an expert telesales and Madrid-Barcelona air shuttle. The customer can also check the telemarketing referral service which ensures business needs latest flight schedules between Madrid and Barcelona. are matched to the right call center using our call center locator. This solution also increases the efficiency of the overall 5. Booking management The booking management system is customer friendly. It allows customer relations and Help Desk. The aim is to help customers as quickly and as efficiently as possible. customers to manage bookings and retrieve information about a customer reservation. 6. Offers The application provides access to the best Iberia offers in air tickets for all leading flights in countries like Spain, Europe or America. 7. Change PIN It allows the customer to change their Iberia Plus access PIN by following a series of steps anytime, anywhere. 8. Avios balance The application retrieves customer’s current Avios balance and also track the last movements in his/her account. 9. Subscriptions The application gives some space to the customer. The customer can manage the type of mails they receive based on usage, taste and needs. The customer can also manage how Iberia communicates. 10. Promotions There are a wide variety of promotional deals available in the market. The application allows the customer to retrieve the Airline Offline Timetable with Route Search Business Problem This application was developed as a PoC internally in the company. The objective was to develop an offline application to search routes for possible combinations and view the timetable for corresponding flights. This application was mainly targeted for customers who travel frequently and would like to search flights on the move while they don’t have internet access. Key Considerations As a start this application was developed for iPhone and Blackberry and the plan is to develop the same to J2ME, Symbian, Windows Mobile and Android platforms. The key challenge in this project was the portability issue. In order to handle this challenge portable database has been implemented using index files which can run on all platforms. In order to improve usability, the user interface has been given more emphasis. Tools and Technologies The application was developed using objective-C in cocoa framework, EclipseME for Blackberry. current promotions and at the same time alerts them to any new offers available. 12
  13. 13. Tools and Technologies Some of the functionalities supported from mobile devices are: The application was developed using objective-C in cocoa Register and submit resume framework, EclipseME for Blackberry. Set personal preferences for job selection Search for a job based on location: • Railway Line • Station Name • Freeword Tools and Technologies Job Search Using iMode, JSky and eZweb Devices J2EE Framework – JSP, EJB, Servlets, Oracle 8i enterprise database server, Weblogic, WML, c-html, HDML, MML Business Problem Application Architecture NIIT partnered with NTT Data Japan to create a recruitment portal Following diagram illustrates the architecture – the same site for one of the largest recruitment company is Japan. NIIT was can be accessed from PC or any iMode, JSky or responsible for designing, developing and implementing the web eZweb enabled mobile devices. site, which can be accessed from any web browser or from any iMode, JSky or eZweb enabled Internet mobile devices. PC WAP iMode JPhone use Bean Http Session Front Component Access Control Manager Log Manager Mobile Manager User Account Bean . . . JSP JSP use Bean Worker Bean JSP use Bean Worker Bean use Bean Worker Bean 13
  14. 14. About the Author Pratik Chandra Roy is a Business Solutions Specialist working with NIIT Technologies and leading the Airline and Travel Distribution sub verticals within TTL (Travel, Transport and Logistics) Practice. He specialises in the Airlines, Travel Distribution, Airports and Travel agency sub verticals with over 10 years of experience in the domain. Pratik has over 15 years of experience with the IT industry and has worked for numerous verticals including manufacturing, retail, banking, finance and has wealth of technical, managerial and business skills acquired across a wide range of demanding roles in software development area. About NIIT Technologies NIIT Technologies is a leading IT solutions organization, servicing customers in North America, Europe, Asia and Australia. It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Outsourcing to organisations in the Financial Services, Travel & Transportation, Manufacturing/Distribution, and Government sectors. With employees over 7,000 professionals, NIIT Technologies follows global standards of software development processes. Over the years the Company has forged extremely rewarding relationships with global majors, a India testimony to mutual commitment and its ability to retain marquee clients, drawing repeat NIIT Technologies Ltd. Corporate Heights (Tapasya) Plot No. 5, EFGH, Sector 126 Noida-Greater Noida Expressway Noida – 201301, U.P., India Ph: + 91 120 7119100 Fax: + 91 120 7119150 business from them. NIIT Technologies has been able to scale its interactions with marquee clients in the BFSI sector, the Travel Transport & Logistics and Manufacturing & Distribution, into extremely meaningful, multi-year "collaborations. NIIT Technologies follows global standards of development, which include ISO 9001:2000 Americas Certification, assessment at Level 5 for SEI-CMMi version 1.2 and ISO 27001 information NIIT Technologies Inc., 1050 Crown Pointe Parkway 5th Floor, Atlanta, GA 30338, USA Ph: +1 770 551 9494 Toll Free: +1 888 454 NIIT Fax: +1 770 551 9229 security management certification. Its data centre operations are assessed at the international ISO 20000IT management standards. Europe NIIT Technologies Limited 2nd Floor, 47 Mark Lane London - EC3R 7QQ, U.K. Ph: +44 20 70020700 Fax: +44 20 70020701 Singapore NIIT Technologies Pte. Limited 31 Kaki Bukit Road 3 #05-13 Techlink Singapore 417818 Ph: +65 68488300 Fax: +65 68488322 Write to us at D_04_120413 A leading IT solutions organization | 21 locations and 16 countries | 8000 professionals | Level 5 of SEI-CMMi, ver1.2 ISO 27001 certified | Level 5 of People CMM Framework