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Quality in Action  …for Every Patient Every Time
Introducing the Clarks
The Strategic Narrative ,[object Object],[object Object],[object Object],[object Object]
The Strategic Narrative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Strategic Narrative ,[object Object],[object Object],[object Object],[object Object]
Where are we now on Quality? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some highlights on Safety ,[object Object],[object Object],[object Object],[object Object],[object Object]
Some highlights on person-centered care ,[object Object],[object Object],[object Object]
Highlights on Effective Care ,[object Object],[object Object],[object Object]
And so…… ,[object Object],[object Object],[object Object],[object Object]
Thank you
The good news
 
The ambitions ,[object Object],[object Object],[object Object]
The less good news
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Another lens? From Don Berwick
[object Object],[object Object],[object Object],[object Object],What we need…..
[object Object],[object Object],[object Object],[object Object],Evidence-based execution
Use implementation evidence
Kotter’s eight steps for change…
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Be person-centred
[object Object],[object Object],[object Object],[object Object],[object Object]
Random acts of goodness  vs  always events
Always Event(s): The Always Event is to always listen to the patient during hand-offs by encouraging teach-back opportunities—during hospitalization and upon arrival in the next care setting. Always use the Teach-back method.
Always Event(s): Always communicate with, inform and respect the patient through the following behaviours in every patient/family encounter: 1) Introducing yourself and describing the reason you are there at each encounter, 2) Addressing and referring to patients by the name that they choose; not by their disease, 3) Displaying your name badge at all times, 4) Treating those whom you serve with the same respect you would wish them to show you, 5) Encouraging patients and families involvement in decision making, 6) Welcoming and being respectful to those defined by the patient as “family”
[object Object]
Lauren’s list
A Powerful Evolution Do it to me. Do it for me. Do it with me. Martha Hayward Patient Advocate
Link quality and cost
Set aims for quality at  EVERY level
11.5 Healthcare that Is safe is defined  by our Clinical Excellence goal    The care we deliver will be safe  and effective.  We commit to having excellent clinical care with no preventable injuries or deaths  by July 2008 “ There will be no avoidable injury or harm”
 
Always…
[object Object],[object Object],[object Object],[object Object],Evidence-based execution
What does this mean for you? ,[object Object],[object Object],[object Object],[object Object],[object Object]
“ Do not be content with mediocrity.  Do your job so well that nobody could do it better.” Martin Luther king Jr.

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"Quality in action...for every patient, every time" by Derek Feeley

  • 1. Quality in Action …for Every Patient Every Time
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  • 20. Kotter’s eight steps for change…
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  • 24. Random acts of goodness vs always events
  • 25. Always Event(s): The Always Event is to always listen to the patient during hand-offs by encouraging teach-back opportunities—during hospitalization and upon arrival in the next care setting. Always use the Teach-back method.
  • 26. Always Event(s): Always communicate with, inform and respect the patient through the following behaviours in every patient/family encounter: 1) Introducing yourself and describing the reason you are there at each encounter, 2) Addressing and referring to patients by the name that they choose; not by their disease, 3) Displaying your name badge at all times, 4) Treating those whom you serve with the same respect you would wish them to show you, 5) Encouraging patients and families involvement in decision making, 6) Welcoming and being respectful to those defined by the patient as “family”
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  • 29. A Powerful Evolution Do it to me. Do it for me. Do it with me. Martha Hayward Patient Advocate
  • 31. Set aims for quality at EVERY level
  • 32. 11.5 Healthcare that Is safe is defined by our Clinical Excellence goal   The care we deliver will be safe and effective.  We commit to having excellent clinical care with no preventable injuries or deaths by July 2008 “ There will be no avoidable injury or harm”
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  • 37. “ Do not be content with mediocrity. Do your job so well that nobody could do it better.” Martin Luther king Jr.