Quality Strategy and Workforce Development

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NHS Education for Scotland has developed a Quality Improvement Curriculum designed to support staff in Scotland in their efforts to improve services. This is an opportunity for NHSScotland staff to consider and comment on the Scottish Quality Improvement Curriculum.

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Quality Strategy and Workforce Development

  1. 1. Quality Strategy and Workforce Development
  2. 2. “ Quality Improvement” The combined and unceasing efforts of everyone – healthcare professionals, patients and their families, researchers, payers, planners, administrators, educators – to make changes that will lead to better patient outcome, better system performance, and better professional development. Batalden P, Davidoff F. Qual. Saf. Health Care 2007;16;2-3
  3. 3. 2011 and Beyond…the Capacity Challenge <ul><li>Focussed and planned capacity building which: </li></ul><ul><li>Builds on existing investment </li></ul><ul><li>Integrates quality improvement capacity at local and national level </li></ul><ul><li>Develops accessible and sustainable learning resources </li></ul><ul><li>Embeds quality improvement learning in existing programmes </li></ul><ul><li>Develops partnerships with key groups such as academic institutes </li></ul>
  4. 4. What is the Quality Improvement Education Framework? <ul><li>Framework designed to support an integrated and </li></ul><ul><li>planned approach to develop capacity and: </li></ul><ul><li>articulate goals and standards of achievement in knowledge, skills and behaviours for staff in different roles </li></ul><ul><ul><li>support self-directed, individual pathways through learning </li></ul></ul><ul><ul><li>be used locally and nationally </li></ul></ul><ul><li>enable systematic, progressive professional development </li></ul><ul><ul><li>support large-scale capacity-building in improvement </li></ul></ul><ul><ul><li>align with and use existing relevant education and resources </li></ul></ul><ul><ul><li>facilitate commissioning of professional development and resources </li></ul></ul>
  5. 5. The Framework can be used... <ul><li>by individuals to gauge their own strengths and development needs </li></ul><ul><li>by organisations to develop local capacity building plans </li></ul><ul><li>by managers to support team and individual CPD </li></ul><ul><li>for commissioning educational activities and resources </li></ul><ul><li>to guide educational providers responsible for pre-and post registration training </li></ul>
  6. 6. QI Workforce Development Model
  7. 7. QI Education Framework Model FINAL LEARNING OUTCOMES: Foundation Practitioner Lead Board Stage 2 LEARNING MORE ABOUT QUALITY IMPROVEMENT 2.1 The Policy Context 2.2 Key principles of QI healthcare systems and processes Person-centred care 2.3 Reflecting on own role Teamwork Improvement in practice 2.4 Learning for QI Connecting to resources Mapping own journey 2.5 Measurement for improvement Common tools and techniques Stage 3 PLANNING IMPROVEMENT 3.1 Investigating systems and processes Identifying improvements Tools for planning 3.2 Organising information 3.3 Human dimensions of QI 3.4 Leadership and project management 3.5 Effective teamwork for QI 3.6 Evaluating success 3.7 Planning for sustainability 3.8 Measurement for QI Setting baselines Data collection Data sampling 3.9 Innovation and Creativity Stage 4 TESTING AND IMPLEMENTING IMPROVEMENT 4.1 Collaboration and networking 4.2 Effective communication 4.3 Human dimensions of QI 4.4 Leadership and project management 4.5 Effective teamwork for QI 4.6 Measurement for QI Data analysis Data interpretation Data presentation Stage 5 SUSTAINING IMPROVEMENT 5.1 Knowledge dissemination 5.2 Evaluation Benefits realisation 5.3 Human dimensions of change 5.4 Leadership for QI Embedding QI Business case for QI 5.5 Education and mentoring 5.6 Coaching for improvement <ul><li>Stage 1 </li></ul><ul><li>INTRODUCTION TO QUALITY IMPROVEMENT </li></ul><ul><li>1.1 Understanding our purpose and our values </li></ul><ul><li>1.2 Definition of Quality </li></ul><ul><li>1.3 What is QI and what are the benefits </li></ul><ul><li>1.4 Person-centred Healthcare </li></ul><ul><li>1.5 Understanding our responsibilities for Improvement: individuals, teams, the organisation </li></ul><ul><li>1.6 Introduction to Healthcare systems </li></ul><ul><li>1.7 Introduction to the science of improvement </li></ul><ul><ul><li>Model for improvement </li></ul></ul><ul><ul><li>PDSA </li></ul></ul><ul><ul><li>Process mapping </li></ul></ul><ul><ul><li>Lean in healthcare </li></ul></ul><ul><li>1.8 Introduction to measuring </li></ul><ul><li>improvement </li></ul>1 2 3 4 5 Figure 1
  8. 8. Knowledge Management for Quality Improvement <ul><li>A Quality Improvement ‘one –stop shop’ to ensure easy access to knowledge on how to solve a particular service problem: </li></ul><ul><ul><li>Identify high quality existing resources </li></ul></ul><ul><ul><li>Design your own learner journey </li></ul></ul><ul><ul><li>Enable easy access and read-across to subject topics in the framework </li></ul></ul><ul><ul><li>Commission targeted learning resources to meet gaps </li></ul></ul>
  9. 9. Group Work 3 Key Questions <ul><li>What is your initial response to the education framework? </li></ul><ul><li>How might you be able to apply the quality improvement knowledge and skills outlined to your workforce development challenges? </li></ul><ul><li>In what way might you be able to use the education framework and resources locally to support the development of capacity and capability in quality improvement? </li></ul>

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