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Martin Smethers NHS open house Basingstoke

Jun. 25, 2014
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Martin Smethers NHS open house Basingstoke

  1. Martin Smethers Member of The Fordingbridge Surgery Patient Participation Group
  2. The Fordingbridge Surgery • Rural Practice on the edge of the New Forest with several outlying villages • Some 12,400 patients on the patient list • 10 GP’s • 2 Nurse Practioners • 6 Nurses
  3. Aims • Unless you have the Practice staff, Doctors, Nurses and admin on side, then you are on a hiding to nothing • The Practice and the PPG work in harmony, rather like a marriage • Openness is essential • We are lucky in this respect
  4. Aims • The PPG are not there to resolve individual complaints, the Practice have procedures in place for this • We are not going to change the World rather … • We are there to help the Practice to make the best of the resources they have available to them for the benefit of all the patients
  5. The PPG in Fordingbridge • Formed in 2011 • Virtual membership has increased from 181 in the first year to 688 currently • Executive Steering Group consisting of 6 patients, 2 GPs, the Practice Manager and her PA, meet every 4 - 6 weeks
  6. Executive Steering Group • Good leadership • Keep number small and workable, large numbers are not essential, but quality is in order to complete tasks • Leave meetings with defined objectives agreed and progress them
  7. Communications • Virtual members are contacted on a regular basis, others by email or post • Newsletter twice a year • Shorter Bulletins twice a year in between • 2 Public Health meetings a year, covering topical subjects, a Q&A session, where patients can “have their say” • Membership leaflet explaining what the PPG is, what we do and how. Also included in new patients packs
  8. Communications • Insertions in Local parish magazines • Posters around the town and villages • Videos on the media boards in the surgery waiting rooms • We always ask for feedback and comments to be forthcoming • An Annual Survey. This year we handed out 1,000 and received back 643, a 64% return.
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