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All venues - Patient Online

  1. 1. Open House Presentation 17 June 2014
  2. 2. Objectives of the Session 2 • To provide information about Patient Online • To discuss current plans and future possibilities • To gather views and feedback Key messages from the workshop will be used by Patient Online to influence existing and future priorities
  3. 3. What is Patient Online 3 Patient Online will empower patients to take greater control of their health and wellbeing by increasing online access to services What is Patient Online? GP Appointments Online Repeat Prescriptions Online View your GP Records
  4. 4. Patients’View 4 Patients tell us they want to do business online How they feel about it What needs to happen
  5. 5. What is in it for … 5 • Time saving in phone calls and car journeys • Improved access and convenience • Improved communication with the practice • Increased patient safety, reduction in errors and duplications • Improved health knowledge and health literacy • Improved patient experience and control of their care • Administrative time savings on repeat prescription • Receptionist time release on appointment booking • Fewer missed appointments • Increased patient safety, reduction in errors and duplications • Improved communication with the patient • Improved patient satisfaction Patients General practices
  6. 6. Where are we now? 6 Aiming for all practices to offer services by 1st April 2015 Online Service 1% 47% 45% 3% 80% 86% 0% 20% 40% 60% 80% 100% Access to patient records Prescriptions management Appointments management Q4 2013/14 Q2 2012/13 % Patients registered with Practices
  7. 7. 3. Engaging with Patients 1. Putting in the Technology 2. Supporting Practices What do we need to do next 7 SUPPLIERS
  8. 8. Shared information is a relationship of trust 8 Cartoon with thanks to the British Medical Journal Patients and information are the two most under- used resources in the NHS Dr. Richard Fitton Thank You

Editor's Notes

  • Welcome to the Patient Online Session
    My name is …
    I would like to give you a bit of a background about the Patient Online Programme, then we will hear from a patient and from a GP. After that we will have an opportunity to discuss your own experiences and what you would like to see happening in this space.
  • So, in this session we would like to: …… go through the objectives …
  • The Patient Online Programme has three elements:

    Booking (and of course amending or cancelling) appointments
    Ordering of repeat prescriptions
    Viewing of your own general practice medical records

    These are services general practices are being asked to offer to all their patients that wish to use them.
    In the future there may be other services that we’ll start introducing, such as e-consultation (and we’ll talk about it on some of your tables later)
  • We have been speaking to people about this for some time, have been gathering views and opinions. This is an example of what we captured at an event similar to this one in January.
    …. Point out a couple of quotes …
  • We have completed research looking at evidence of what is beneficial and these are the headlines from the various analyses:
     
    …. Summarise benefits …
  • So, where are we now in terms of what practices offer?
    …. Go through the figures on the slide …


    As you can see, there has been a good increase in the number of people registered with practices offering online booking and ordering of repeat prescriptions. They are now at 86 and 80%. And, virtually all practices have systems that allow them to do this.
    When we then look at online access to records, it is very different. About 76% of general practices have the capability to switch this on. Just over 3% of practices actually offer this service. We have lots of work to do here.

    Additional information:
    NB: The percentage of practices given in the SoS-SST slide set is the percentage of practices that have the functionality enabled regardless of whether they have made it available to patients or not.  It is therefore clearer to say:
     
    Appointments:  98.9% of GP Practices have functionality that offers online appointments.  79% of practices have made this functionality available to patients, 85.7% patients are registered with these practices
    Prescriptions:  98.8% of GP Practices have functionality that offers online appointments.  73.4% of practices have made this functionality available to patients, 80.2% patients are registered with these practices
    Medical Records:  82.5% of GP Practices have functionality that offers online appointments.  2.9% of practices have made this functionality available to patients, 3.5% patients are registered with these practices
  • What are we doing to make sure that everybody can get the online services they want?

    We are working with suppliers who during this year will be releasing applications that will make it easier for patients to use the online services. Some of them already offer this and there are also third party apps that people will be able to use.
    We are supporting general practices by developing guidance and learning materials, so they can be confident in how they offer this.
    We are working with you at events like this to make sure that what we do makes a difference to you. And we are looking to you to help us promote it, give us feedback, help us develop it.
  • Online services are a part of our drive to help people take more control of their own health and build good relationships with the professionals that we work with and who look after us.
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