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All venues - Patient Online


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All venues - Patient Online

  1. 1. Open House Presentation 17 June 2014
  2. 2. Objectives of the Session 2 • To provide information about Patient Online • To discuss current plans and future possibilities • To gather views and feedback Key messages from the workshop will be used by Patient Online to influence existing and future priorities
  3. 3. What is Patient Online 3 Patient Online will empower patients to take greater control of their health and wellbeing by increasing online access to services What is Patient Online? GP Appointments Online Repeat Prescriptions Online View your GP Records
  4. 4. Patients’View 4 Patients tell us they want to do business online How they feel about it What needs to happen
  5. 5. What is in it for … 5 • Time saving in phone calls and car journeys • Improved access and convenience • Improved communication with the practice • Increased patient safety, reduction in errors and duplications • Improved health knowledge and health literacy • Improved patient experience and control of their care • Administrative time savings on repeat prescription • Receptionist time release on appointment booking • Fewer missed appointments • Increased patient safety, reduction in errors and duplications • Improved communication with the patient • Improved patient satisfaction Patients General practices
  6. 6. Where are we now? 6 Aiming for all practices to offer services by 1st April 2015 Online Service 1% 47% 45% 3% 80% 86% 0% 20% 40% 60% 80% 100% Access to patient records Prescriptions management Appointments management Q4 2013/14 Q2 2012/13 % Patients registered with Practices
  7. 7. 3. Engaging with Patients 1. Putting in the Technology 2. Supporting Practices What do we need to do next 7 SUPPLIERS
  8. 8. Shared information is a relationship of trust 8 Cartoon with thanks to the British Medical Journal Patients and information are the two most under- used resources in the NHS Dr. Richard Fitton Thank You