Setting the ambition and shaping the direction

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Setting the ambition and shaping the direction
Dr Janet Williamson, National Director of Improvement Programmes, NHS Improving Quality
Top ten tips for improvement leaders

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Setting the ambition and shaping the direction

  1. 1. SETTING THE AMBITION AND SHAPING THE DIRECTION Dr Janet Williamson National Director Improvement Programmes Improving health outcomes across England by providing improvement and change expertise
  2. 2. THE NEXT PHASE Improving health outcomes across England by providing improvement and change expertise
  3. 3. Improving health outcomes across England by providing improvement and change expertise
  4. 4. Improving health outcomes across England by providing improvement and change expertise
  5. 5. THINGS TO MAKE CHANGE HAPPEN Where are we now? Where are we going? How are we going to get there? 1. 2. 3. 3 Improving health outcomes across England by providing improvement and change expertise
  6. 6. Improving health outcomes across England by providing improvement and change expertise
  7. 7. Improving health outcomes across England by providing improvement and change expertise If you can’t describe the pathway and walk it, you can’t change it. I hear and I forget, I see and I remember, I do and I understand. Confucius, Chinese philosopher & reformer 1.
  8. 8. Improving health outcomes across England by providing improvement and change expertise Be clear what your ideal looks like 2. Be BOLD, be ambitious
  9. 9. Improving health outcomes across England by providing improvement and change expertise Focus on the vital few things not long lists 3.
  10. 10. Improving health outcomes across England by providing improvement and change expertise Know your improvement methodology 4. It does not matter which approach, but stick to it Don’t move into doing until you have baseline, you have data and you are clear about the issues you are trying to solve
  11. 11. Improving health outcomes across England by providing improvement and change expertise Understand the context5. Today is about doing more and differently but with the same or less money
  12. 12. Improving health outcomes across England by providing improvement and change expertise Building relationships and building capability from the start 6. Redesigning the process, the pathway and the structures is easy, the biggest challenge is winning hearts and minds and changing behaviour
  13. 13. Improving health outcomes across England by providing improvement and change expertise Every day, seek to learn and continue to learn 7.
  14. 14. Improving health outcomes across England by providing improvement and change expertise Improvement requires personal resilience 8.
  15. 15. Improving health outcomes across England by providing improvement and change expertise Once you operationalise things you are not in an improvement role, so STOP 9.
  16. 16. Improving health outcomes across England by providing improvement and change expertise Happy staff make happy improvers10.
  17. 17. Improving health outcomes across England by providing improvement and change expertise SUMMARY Stand in the patient/carer shoes Go see Go search out Do change together Focus on key things Involve all Learn
  18. 18. Improving health outcomes across England by providing improvement and change expertise GOOD LUCK FOR THE NEXT PHASE

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