Introduction to NHS Improving Quality - Laura Hibbs


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Directors of communications from 15 Swedish county councils visited London to learn more about the health and care system in England.This presentation is from this visit.

NHS Improving Quality planned and hosted the study tour as a result of close links with Jönköping, one of the councils represented in the delegation. Our guests learned about the important role of communications specialists in transforming healthcare in England, and the leading role NHS Improving Quality has taken in engaging and mobilising staff at scale and pace.

During the study tour it became obvious that many of the challenges and opportunities we face in our health and care system mirror those in Sweden, in particular issues such as emergency care, obesity and smoking, patient safety and working with the media. This was a fantastic opportunity for NHS Improving Quality to strengthen alliances at an international level and share ideas and approaches, and we hope to build on this in the future

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Introduction to NHS Improving Quality - Laura Hibbs

  1. 1. Laura Hibbs Head of Innovation, Knowledge and Intelligence 23rd June 2014 Introduction to NHS Improving Quality
  2. 2. • Why are we here? • Our mission • What we are here to do • Our approach  Patients, staff and the Healthcare system  Corporate Services  Horizons  Capacity and capability  Large scale improvement programmes  Connections Outline
  3. 3. To ensure everyone, everywhere, every time experiences the safest and highest quality healthcare To do better for less Why are we here?
  4. 4. Vision: High quality care for all, now and for future generations access quality innovation value Delivering transformational service models • Including citizens in service design • Wider primary care provided at scale • A modern model of integrated care • Access to the highest quality urgent and emergency care • A step change in productivity of elective care • Specialised services concentrated in centres of excellence Commissioning for transformation (with clinical leadership) Outcome ambitions 5 domains, 7outcomes measures and improving health, reducing health inequalities and parity of esteem Context
  5. 5. To improve the quality of care in the NHS by providing and developing expertise in large scale healthcare improvement Our Purpose
  6. 6. • Stimulate new and disruptive approaches to transformation and improvement • Maximise investment of money and effort across the system, so we are all pulling in the same direction • Learn from leading edge practice in the NHS, other health and care systems, and from industry, and make that knowledge accessible to all • Build the movement for improvement and safety across the country, making connections across the system, enthusing and exciting people to engage in change and transformation. What we are here to do
  7. 7. • Provide easy access to the latest evidence base, knowledge and training programmes, so that improving and leading change remains part of the daily work of the NHS • Build commitment to change rather than compliance • Develop large scale improvement programmes that support local action aligned to the delivery of the NHS Outcomes Framework: making better outcomes for everyone a reality, faster. What we are here to do
  8. 8. Our approach is underpinned by the NHS Change Model
  9. 9. We are a small core national team • Only do what a national body should do • Leveraging and aligning work across the system for maximum benefit: NHS LA, HEE , NIHR • Commissioning from a range of delivery partners and working with strategic investment partners • Use programme funding to bring in time limited capacity aligned to the business plan Our business model
  10. 10. Connections NHSIQcorporatefunction Our approach
  11. 11. • Thought leadership in large scale change and transformation • Stimulating new and ‘disruptive’ approaches: operating at the edge of current thinking and practice • Mobilising for Improvement – NHS Change Day • The School for Health and Care Radicals – supporting the next generation of change agents • Spreading and sharing knowledge and Net Generation principles open innovation, crowdsourcing, hackathons , virtual learning communities
  12. 12. • Growing Science Research, evaluation, rapid innovation cycles, measuring for improvement • Growing Knowledge Knowledge management, hub, prospectus, digests, networks, Faculty and Fellows, bulletins, blogs • Growing Skills Large Scale Change programmes, train the trainers, MOOC
  13. 13. • Living longer lives • Long term conditions • Experience of Care Large scale Improvement programmes • The Seven Day Services Improvement Programme • Patient Safety
  14. 14. • Influence the content of the inspection from the leading edge work NHS IQ is developing, particular in safety , 7 days, patient experience and integrated care • Work with the system and other stakeholders to offer bespoke support before and after inspections. Connections • Responding to unexpected developments and urgent requests • Proactively work with the CQC to influence and help shape future inspections • Actively participate as credible improvement experts from NHS IQ in the inspection regime
  15. 15. Thank you Any questions?