New Horizons of Baltimore<br />Microsoft Windows 7Desktop Support<br />
Seminar Agenda<br />Introductions<br />Windows 7 Desktop Support<br />Q&A<br />Windows 7 Certifications<br />Learning solu...
Introductions<br />Your name<br />Your organization’s name<br />Your role within your organization<br />Your Windows 7 Des...
Microsoft Windows 7Troubleshooting<br />Software Issues<br />Logon & Update Issues<br />Hardware & System Performance Issu...
Troubleshooting Software Issues<br />Evaluating Applications & Creating Shims with ACT 5.5<br />Problem Steps Recorder<br ...
ACT 5.5<br />ACT includes the following features: <br /><ul><li>Application Compatibility Manager
Compatibility Administrator
Mitigation and Development Tools
Setup Analysis Tool
Internet Explorer Compatibility Test Tool
Standard User Analyzer (SUA)</li></li></ul><li>Problem Steps Recorder<br />Reduce length & complexity of help desk calls<b...
Windows Troubleshooting Platform<br />Built-in OS Troubleshooters<br />Creating Troubleshooters<br />Software Development ...
TroubleshootingLogon & Update Issues<br />Authentication<br />Roaming Profiles<br />Windows Update Interface<br />Windows ...
Authentication<br />Windows 7 Login Screen<br />Local User<br />.username<br />Domain User<br />username@domain<br />domai...
Roaming Profiles<br />Stored on the network<br />Large profile increases logon time<br />Use folder redirection<br />Same ...
Windows Update Interface<br />Check for updates<br />Change Settings<br />View update history<br />Restore hidden updates<...
Windows Update Group Policy<br />WSUS Settings<br />Enable client-side targeting<br />Allow signed updates from WSUS<br />...
Troubleshooting Hardware & System Perf. Issues<br />Windows Hardware Diagnostics<br />Task Manager<br />Performance Monito...
Windows Hardware Diagnostics<br />Memory Diagnostics<br />Network Diagnostics<br />Event Viewer<br />Hardware Events Log<b...
Task Manager<br />
Performance Monitor<br />
Resource Monitor<br />
Reliability Monitor<br />
TroubleshootingNetworking Issues<br />Network Management <br />Network Diagnostics<br />Wireless Support<br />Network Prin...
Network Management<br />
Network Diagnostics<br />Network Troubleshooter<br />Supports IPv6<br />Supports Wireless<br />Configuration<br />Validate...
Wireless Support<br />Built-in Support for all the current wireless standards<br />Built-in Cellular Connection Support<br...
Network Printers<br />Devices and Printers<br />Print Server Properties<br />Print Spooler Management<br />Printer Propert...
TroubleshootingSecurity Issues<br />The Action Center<br />User Account Control (UAC)<br />General Security Features<br />...
Action Center<br />
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Windows 7 desktop support seminar

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Windows 7 desktop support seminar

  1. 1. New Horizons of Baltimore<br />Microsoft Windows 7Desktop Support<br />
  2. 2. Seminar Agenda<br />Introductions<br />Windows 7 Desktop Support<br />Q&A<br />Windows 7 Certifications<br />Learning solutions from New Horizons<br />
  3. 3. Introductions<br />Your name<br />Your organization’s name<br />Your role within your organization<br />Your Windows 7 Desktop Support issues<br />Your expectations for today’s seminar <br />
  4. 4. Microsoft Windows 7Troubleshooting<br />Software Issues<br />Logon & Update Issues<br />Hardware & System Performance Issues<br />Networking Issues<br />Security Issues<br />
  5. 5. Troubleshooting Software Issues<br />Evaluating Applications & Creating Shims with ACT 5.5<br />Problem Steps Recorder<br />Windows Troubleshooting Platform<br />
  6. 6. ACT 5.5<br />ACT includes the following features: <br /><ul><li>Application Compatibility Manager
  7. 7. Compatibility Administrator
  8. 8. Mitigation and Development Tools
  9. 9. Setup Analysis Tool
  10. 10. Internet Explorer Compatibility Test Tool
  11. 11. Standard User Analyzer (SUA)</li></li></ul><li>Problem Steps Recorder<br />Reduce length & complexity of help desk calls<br />Records<br />Screen shots<br />Mouse clicks and key strokes<br />User Comments<br />OS Log<br />Zipped MHTML format<br />
  12. 12. Windows Troubleshooting Platform<br />Built-in OS Troubleshooters<br />Creating Troubleshooters<br />Software Development Kit<br />TSPBuilder.exe<br />PowerShell Scripts<br />WMI Components<br />Components<br />Troubleshooter Script<br />Root Cause<br />Resolver Script<br />Verifier Script<br />
  13. 13. TroubleshootingLogon & Update Issues<br />Authentication<br />Roaming Profiles<br />Windows Update Interface<br />Windows Update Group Policy<br />
  14. 14. Authentication<br />Windows 7 Login Screen<br />Local User<br />.username<br />Domain User<br />username@domain<br />domainusername<br />No domain dropdown menu<br />Network Services<br />
  15. 15. Roaming Profiles<br />Stored on the network<br />Large profile increases logon time<br />Use folder redirection<br />Same profile on all domain computers<br />Profile is NOT compatible with XP profile<br />Profile folder: username.v2<br />Temp Profiles<br />
  16. 16. Windows Update Interface<br />Check for updates<br />Change Settings<br />View update history<br />Restore hidden updates<br />Programs & Features<br />Uninstall updates<br />
  17. 17. Windows Update Group Policy<br />WSUS Settings<br />Enable client-side targeting<br />Allow signed updates from WSUS<br />Windows update power management<br />Auto install certain updates<br />No auto restart<br />
  18. 18. Troubleshooting Hardware & System Perf. Issues<br />Windows Hardware Diagnostics<br />Task Manager<br />Performance Monitor<br />Resource Monitor<br />Reliability Monitor<br />
  19. 19. Windows Hardware Diagnostics<br />Memory Diagnostics<br />Network Diagnostics<br />Event Viewer<br />Hardware Events Log<br />Disk Diagnostic<br />
  20. 20. Task Manager<br />
  21. 21. Performance Monitor<br />
  22. 22. Resource Monitor<br />
  23. 23. Reliability Monitor<br />
  24. 24. TroubleshootingNetworking Issues<br />Network Management <br />Network Diagnostics<br />Wireless Support<br />Network Printers<br />
  25. 25. Network Management<br />
  26. 26. Network Diagnostics<br />Network Troubleshooter<br />Supports IPv6<br />Supports Wireless<br />Configuration<br />Validate settings upon exit<br />
  27. 27. Wireless Support<br />Built-in Support for all the current wireless standards<br />Built-in Cellular Connection Support<br />Diagnostics for troubleshooting wireless connections<br />Connections Configurable through Group Policy<br />
  28. 28. Network Printers<br />Devices and Printers<br />Print Server Properties<br />Print Spooler Management<br />Printer Properties<br />
  29. 29. TroubleshootingSecurity Issues<br />The Action Center<br />User Account Control (UAC)<br />General Security Features<br />Group Policy Enrichment<br />
  30. 30. Action Center<br />
  31. 31. User Account Control<br />All users run as Standard Users<br />Must confirm use of Admin privileges<br />Automatic consent for manually induced actions for administrators (optional)<br />
  32. 32. General Security Features<br />Windows Firewall<br />Windows Defender<br />Biometric Support<br />Service Refactoring/Hardening<br />PatchGuard & Code Integrity<br />
  33. 33. Group Policy Enrichment<br />Group Policy Settings Comments<br />All Settings View<br />Security Compliance Manager<br />Multiple local group policy objects<br />ADMX multilingual XML format<br />Group Policy Preferences CSEs<br />
  34. 34. Questions?<br />

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